Whiteglove House Call Health

I have been a very loyal and satisfied Whiteglove customer for 8 years — but they lost me today. I called in for an appointment right when they opened at 8AM on a Tuesday, but was told the first possible time slot was Saturday. Absolutely unacceptable. I have never had to wait more than a day for service before, and I even looked the other way when they discontinued those get well boxes filled with treats and feel-​better supplies (see photo below), but 5 days is ridiculous. How can the public accept a wait time of 5 days? I asked for a standby list in case someone else cancelled, or perhaps the PA was ahead of schedule, but no such luck. They don’t have a standby list but they told me I could call back every half hour all day long. No thanks. It is obvious they need to hire additional PAs, or replace bungling management, or both. Quite frankly I doubt I will ever call them again.

In Dallas, awful service. #1 You call and always get voicemail #2 Tried to register online, and there’s only a «sign in» options for existing members #3 Called and asked if I can have a nurse come over since I was home alone with my toddler and needed some basic stuff to help, and they couldn’t get someone out that same day (meaning, i might as well go to Walgreens or CVS myself).
The concept is good. The execution is awful

I am still pinching myself I can’t believe this service exists. My husbands employer covers this service and I am so glad. Never again (unless for an emergency or specialty) will i have to wait in a waiting room forever with sick people, drive when I really really don’t want to leave the house when Ill, put up with long forms, or sit in a doctors room (because you think it’s finally your turn) for another 30 minutes, and then hang out at Walgreens, infecting others, for your prescription. Nope! Not with White Glove Health.
Called to make my appt, the lady helping me was wonderful, polite, efficient. She sent a nurse practitioner my way. 30 minutes before my scheduled visit, my ipad had a reminder of my appt and it was even in my calendar. They really have it together. Right on the dot, Joseph the NP was knocking on my door. He was extremely professional and just great, informative, and asked all the right questions. 15 minutes later he was out the door, I had antibiotics in hand, and that was that. Incredible!

First off, I’m fortunate enough to have this service available and the membership paid for by my employer. Secondly, it’s $ 35 a visit where they come to your house, bring you a care package like everyone else mentioned AND they give you a 3 day supply of your generic medication and have the rest Fedex’d to you. I’ve just used this service for the second time and let me tell you about it. You either call or sign up on their website and someone calls you IMMEDIATELY, confirms everything and does the triage over the phone. They verify the appointment time and the nurse practitioner shows up and does everything in the comfort of your home. I for one really like my MD and go to him for everything but we all know that these days getting in to see your doctor on the same day is damn near impossible. What’s more is if you can barely move, now you don’t have to. This service is great and if you can, join it. You’ll thank me later.

If this is available as an option through your insurance company, it doesn’t make sense not to use it.
A few weeks ago I woke up with strep. Normally, I have to spend all day waiting on the phone, waiting for an appointment, sitting in the waiting room, sitting in the pharmacy, and finally start the antibiotics later afternoon. With White Glove, I left a message at 5am, and had a nurse practitioner in my house handing me medicine by 8:15am. And the process still costs less than the doctor visit copay and prescription copay.
As an added bonus, the box of feel-​better goodies made me feel taken care of in a way I haven’t felt since I was a kid. Ginger ale, chicken noodle soup, and gatorade helped so much, and I never think to grab those while picking up a prescription myself.
Two days later, I still didn’t feel 100%, which is unusual. Before I could ramp up to call for help, a White Glove rep was calling me to check up on my progress and had the same nurse practitioner call me within the hour. He sent over a new prescription to the nearest pharmacy as soon as we hung up. I can’t imagine a better way to handle a minor sickness, and am so glad to have White Glove available!

I (in Dallas) have been a member for over a year and I finally needed to use white glove to remove some stitches from my head, so I scheduled them to come over to my house in a week, on Sunday. I specifically told them the exact nature of the visit at the time I made the appointment. It just so happened that my wife called after to schedule an appointment for herself. She told the white glove rep that she wanted to see the nurse as well, when the nurse came to take out my stitches. This happened to be Saturday evening. To our surprise, they told her that they were now not honoring the appointment because they are not allowed to remove stitches because «it was a liability issue». Isn’t A priori that is what nurses are trained to do? This is not brain surgery, it is removing a sewn string. The worst part, was I was expecting them to show up tomorrow morning and would have never know that they were not coming, had my wife not passed me the phone.
I tried to cancel this service a while back, but they told me I was locked into some bs one year contract, which luckily expires this month.
PS I looked at your S1, this company is a joke and is hemorrhaging money and will not be around much longer.

Have you ever been really sick? I’m talking so sick it’s impossible to get out of bed. I’m talking so malade a shower is a feat that seems insurmountable, much less getting in the car and going to the drs office. You want to get better, however, so you do it. Then you wait. Then you wait some more. Then the dr comes in, spends 5 minutes with you, gives you a prescription and is out the door. Then you drive to the pharmacy. Then you wait…
Well, you get the idea. Kiss that experience goodbye. White Glove is AMAZING! They are punctual — often early. They diagnose, give you the first couple days worth of prescription medication, and they give you chicken soup. Yes, chicken soup. Oh yeah — they do it all at your bedside. For cheap. Even cheaper if you have them on your insurance plan. They can even treat your entire family in one visit.
Oh yeah, and you don’t even have to be horribly ill to use them. They can come to your office and diagnose that pesky cough that’s been keeping you off your game. On a business trip in a service area? No problem, they can go to your hotel as well. Awesome. Just plain awesome.
Whiteglove has been the best experience in health care I have had as an adult, hands down.

Who the hell likes going anywhere when you just feel like crap and your sick!!! I’ve used Whiteglove numerous times cause my body thinks it’s awesome being sick. So the run downs usually a
nurse will show up do all the normal protocol diagnose you give you this awesome «die» horrible sickyness pac and your meds and she rolls out like a super hero nurse it rocks. Then she calls you in the morning. Awesome service.

If you’re not taking advantage of such a great service then you are a darn fool.
I have an Aetna HSA plan through my office that pays for the membership to Whiteglove House Call Health. I called Tuesday at 2:30pm and had a SUPER awesome Nurse Practioner at my door by 5pm. The whole thing was $ 35 for my «visit fee» pre-​arranged w/​my health plan. I received the attention I needed, the answers I needed, 3 days worth of meds to start me on my way to recovery and a nifty «Well-​Kit» whose photo I added here.
Whiteglove, you rock.

Nurse Practioner arrived on time at the front door. Did a quick but thorough assessment of my health issue and provided medication and care instructions, all in the comfort of my own home!
So happy to skip the trip to the doctor’s office, sitting in a waiting room with sick people, sitting (and waiting) in an exam room with an old magazine, and the trip back and forth to the pharmacy.
The $ 35/​month is so worth it to have your own health care team on standby 7 days a week (weekends and holidays included)! This is the healthcare EVERYONE should get!

This is the second time my family has used White Glove. Their staff is very professional & helpful. When your sick it’s hard to get a Dr appt. Let alone drive there and then drive to a RX. White Glove comes to you. They bring you a wellness kit, provide a few days worth of prescription meds & a script if more are needed. They do all the work & running around for you, while you stay home and rest. All for the price of a copay. Also, they’ve always been able to see me earlier than the scheduled appointment. I highly recommend this service.

So I recently got sick, very sick. yay! (insert heavy sarcasm here)
It started Friday, got worse all day until I was down and OUT Friday evening. But I thought I just had a very bad cold, and I am very stubborn about going to the doctor, especially if I have already diagnnosed myself with soemthing viral. My boss had reccommended White Glove Health, raved about it, but he said you had to go online first and fill out all this stuff before your first appointmnet. However, I was too miserable to open a computer, much less go anywhere. This is why it wasn’t until Sunday evening that I was so miserable with fever, chills and body ache that I decided to type in White Glove Health into my trusty iphone and click on the number that came up just to see if by any chance (and the grace of God) that maybe I could get a same or next day appointment, and we could do it all over the phone.
I can say that I was completely relieved to learn that Yes, they had a doctor that could see me that very evening, and they could take all of my info over the phone! So after taking all of my info I had a 7pm appointment and I gave them my CC# for a co-​pay. For me it costs the «Specialist co-​pay, so was a little most than a regular doctor visit, but still less than an Urgent Care or ER (and I didn’t have to leave my couch!!).
The doctor called me and said thet she could see me sooner than my stated appointment if I were available. awesome! She called 15 minutes before showing up, and after taking my temp and a brief examination (in the living room, on the couch) she says it’s likely I have Strep or the Flu. She decides to test for flu first, and we do a very FUN nasal swab (so NOT fun, but she was as gentle as could be). The test strip begins to turn almost immediately so she let me know that I for sure have «Influenza B» and I am at the height of it. In addition to the «Well Kit» she brought me (soup, crackers, gatorade, jello, ginger ale, cough drops, Kleenex, OTC medicine like Motrin) she gave me a supply of Mucinex and called in a script to a nearby 24 hour wallgreens for Tamiflu that I was to begin immediately. She gave me a strict regiment of Ibuprofen (Advil) and Tylonol to combat my raging fever as well as generally just gave me info on how to feel a little better, and that I needed rest which meant missing a couple of days of work at the least. So I totally recommend this service to anyone!
In fact, for those of you without insurance, consider White Glove! (I have a lot of hairstylist and tattoo artist friends, so I asked about costs for those w/​out insurance) There is a «Membership Fee» of $ 400/​year for unlimited visits, and each visit costs a $ 35 co-​pay. AND, they ususally bring the prescriptions with them! It sounds like a lot, but the first visit is included in the membership fee, they take payments, and you could spend that in like 2 urgent care visits…
Reasons why I will use again:
1) THEY COME TO YOU. No struggling to get an appointment, getting dressed when you’re misterable and waiting around other sick people in an uncomfortable waiting room to see a doctor.
2) They bring Prescriptions with them, included in your co-​pay. (They carry most of that they prescribe with them in their car. I was unlucky with the Tamiflu, but from what I hear they usually have most of what they’d prescribe with them)
3) They actually swabbed/​tested instead of just guessed based on symptoms (like the last doc I went to)
4) The Doctor/​Nurse Practitioner was great.
5) The Care Package they bring is really a nice touch.

I tried them today and had a great experience.
My husband was way sick; had chills and couldn’t get enough energy to get to the doctor. We were going to take him to urgent care but we would’ve had to wait and he was just miserable.
I remembered hearing about White Glove, so I called them to see if we could sign up and see a doc in the same day. Turns out, we could. We have United Healthcare, and our plan pays the membership fee (I think it’s an annual fee), and the doctor visit is just our regular copay!
I called at about 1:45 and they had an appointment available at 7 pm. I gave them our FSA visa card number, which they keep on file — that’s how they bill you for the visit.
The doctor called about 2:15 and said he’d had a change in his schedule and could be at our house by 2:45, and he was right on time.
He checked out my husband in our livingroom, was here about 20 minutes, and gave him a note for work. He gave us good directions about what to do – it’s a contagious respiratory infection, probably viral. Gave us Mucinex, Medrol (to relieve swelling), Zyrtec, and a Z-​Pack (which he said we could wait a day to start that), plus a «get well» package that had Jell-​O, soup, Tylenol and Motrin, which was a nice touch. All of this was included in the copay.
The doc was nice, the overall experience was great. We can’t use them as our primary care physician, because they can only prescribe stuff for up to 14 days. Will definitely use them again if someone is really uncomfortably sick. Highly recommended.

I have known this company for some time and have been very impressed by the house /​work call oriented health care services that they provide for routine medical care.
In talking to and reading reviews from a variety of their customers, it is clear that they provide an efficient and well designed service.
By being able to visit you between 8a and 8p, they take the schlepping out of the health care system. I have had a bunch of experiences where it has taken days, if not a week or two to see my primary care physician. Being able to see someone on the same or very next day, elimates those problems.
I am pretty high on the company.