Visionworks

Went in for buy one get one sale. Fell in love one pair of frames and picked a more neutral pair for second. When I went in and picked them up, the ones I loved were messed up. The axis was WAY off! I couldn’t see at all. Then it took them 3 weeks to repair! On top of that when they called and told me they were ready to pick up… I showed up and my glasses were NOT ready! Very unprofessional. And the «discount «they gave me didn’t even cover the gas it took for my 3 trips up to get the glasses. Very disappointed and will never return. DO NOT recommend trusting your vision to this company.

I’ve read the other reviews and realize service may well deteriorate when things get busy but my experience was very positive. This is my second time to get my glasses here – I came back because of the excellent service I received the first time. Janet took care of me, getting my order under way in just minutes. And being able to walk away with my glasses in a hour is fabulous!

Lied straight to my face like they thought I was an idiot. I had to leave to avoid cursing at them. Also sold me a defective lens. Said if I want it replaced it’d cost 275 dollars. Don’t waste your time and money being treated like you’re at Comcast or the DMV. Don’t go here.

Visited the store today ⁹⁄₂₀ @ 5:30 PM and asked an associate (a tall black man with a beard) if they can duplicate a pair of prescription glasses and how much it would cost. He said that it would cost about 500 $ for some HD lenses, I asked for a brochure that describes them and he said that he did not have anything like that. I asked to have something written up so that I could research the prices, the man wrote a few prices for me on the back of a store business card. I asked him about deals on TV about 100 $ for a complete pair and a pair at 50% or 100% off. He said he does not know anything about that.
IMO, this man has no skills of being a good sales person. He should have taken an opportunity of an interested customer walking into a store and asking a specific question, and make the most of the opportunity and provide all the alternatives available and the value they can offer and enable the customer to make a judicious choice.
I showed him a few ads based on a casual internet search on my phoneand he should have taken the opportunity to inform why his shop competes with the cheaper alternatives available and why their value is superior. He just said I have no idea about them and if they are local.
These days in the global market place, customers have option of buying from across the world and vision works is by no means a mom n pop store that is able to offer a compelling product or compelling service.
Why is it that every customer that walks in is a victim for a rip off and they are expected to be wary and street smart.
Why is it hard to offer a good product for a good price and service with a smile?

Patricia was so helpful! She was friendly, kind and patient. If you need glasses, ask for her!

Very poor customer service indeed!
Went in to get a new pair of glasses. I proceeded to browse for frames with the expectation that one of there sales folks would eventually acknowledge my existence. No luck, which was a bit surprising since pretty much everyone else who walked into the store was at least greeted with the usual «Welcome to Vision Works…» thing.
So, I spend around half an hour finding a suitable pair of frames and went to the front desk. I was greeted with the customary «may I help you»? I set down the frames along with my prescription and indicated I would like a new pair of glasses made. She told me to have a seat, indicated a chair near the desk, and told me that the next representative would be with me shortly. So… I took a seat. A few minutes later in walks a couple and they are directed straight away to one of the fitting tables. A few minutes later a rep. becomes available and, of course, goes to the fitting table with the newly arrived couple. I proceeded to politely remind the woman at the counter that I had been waiting, to which she proceeded to tell me that the newly arrived couple were ahead of me as well as another customer who had arrived at the store quite sometime after I had begun looking for frames.
Not sure if this was because I was rather scruffily dressed at the time (it being a Sunday afternoon), if she had a problem with a single man doing the shopping thing, or if she really was just that oblivious. In any case, they are certainly not the only game in town. There is an on-​line company named zenni optical that does great work and has terrific prices.

If your ideal of fun on a Sunday afternoon is to just sit and wait then this is your place. There is no organization and I’m pretty sure the associates pick and choose who they want to help. They should really think of incorporating the number system like when your at the DMV. The staff are friendly when they do finally come and help you. Btw still waiting!

I had a great experience.
Needed repair for my wife’s glasses (handle came off). Janet greeted me warmly and cheerfully proceeded to fix it. In 5 minutes, the fix was completed and she cleaned the lenses.
Pleased with the prompt service — I proceeded to pay. I was told — it was a simple fix and hence there is no charge. Complimentary !
I was very surprised. Afterall, these glasses were purchased elsewhere. All Janet said was — please consider us when you have need for anything related to vision.
This was quite unexpected and I stated so. Janet noticed that I had pulled out the glasses from my shirt pocket — so she put the fixed glasses in a case and handed to me with a smile.
Today, on a sunday I was looking at the case — it stated Visionworks on the inside and had their business card. Hence decided to write this review.
This type of sweet gesture doesn’t happen to me often. I’ll remember it for years. And yes — I’ve told my family — get all you vision checks and goods from Janet at Visionworks in Barton Creek Mall.

Sadly, I agree with the previous comments about the overall lack of customer service. It’s been crazy crowded each time I’ve been in, but that’s to be expected during back to school season. Each time there seemed to be about 2 staff members that were taking charge while the rest of them seemed less than pleased to be there and just trying to pass the time.
That being said, I was placed with Jaylanda for my service and she was/​is AMAZING. It’s easy in those stores to push the most expensive things or their promotions. With Jaylanda I wasn’t pushed at all. I found the frames I liked the best and then sat with her and discussed my individual needs and prescription. She was open and honest about what they had, but what would be a waste of money with my «on the weaker side» prescription. We worked together to find exactly what I was looking for that was in my price range and liking. I LOVE my glasses, and will be requesting her in the future if she continues to work there. (it would surprise me if she didn’t get swept up somewhere else with her great customer service skills though).

beyond believable. call first. get there in time for «1 hour». explain emergency. give girl (one of the ‘managers today) my prescription from my doctor. oh yes we have your lenses. 2 minutes later. oh no can’t do it today. but we can have them for you tomorrow. ok. look for frames. she disappears. find frames (of course NOTHING is really on sale there, not that it mattered today for me). ask another employee to find the girl because it’s all about commission. finds the girl. oh, did i have your prescription, yes i remember i did take it but i don’t have it… THEY LOST MY PRESCRIPTION!!! didn’t even apologize, just said «well don’t you think it would have shown up by now». i want to use 4 letter words now! i couldn’t go to another place because THEY LOST MY PRESCRIPTION. it’ll be interesting to see if the ‘real manager’ calls me tomorrow. what incompetence and rudeness! and emergency still on.

Don’t take your third-​party glasses here for adjustment. I had one staff member be rather rude to me about it, and another staff member broke a brand new pair of glasses that I had just ordered online! Their policy is that they aren’t responsible for third-​party glasses that they break, so I had no recourse. The staff turnover seems very high at this store — I don’t think the salespeople know what they’re doing!