Ulta Salon Cosmetics & Fragrances

This location is always messy and the staff is not helpful or friendly. They are always out of popular colors ranging from foundation to concealer to eye shadow. Impossible to find someone for help.

I love shopping here. The staff is always so friendly. I was asked multiple times if I needed help. And it was when they were swamped! I love going here not only because of the products, but because of the service I get as well!

Worst salon service I’ve ever had, hands down. Anywhere, ever. Super cuts probably has better service.
Anyway, I went in to get my hair cut and colored. My appointment was at 2:00 pm. I arrived around 1:50 just to be there a little early. At 2:20 the girl comes to get me. No apology for being a little late. Just hey what’s up no big deal. I sit down with her and she starts to color my hair. Around 2:50 she finished putting the product in my hair and said «oh by the way, someone’s coming in at 3:00pm so we’ll just move you over.» What? Are you serious? Second red flag. I was kind about it and just moved over to the next chair to sit there while the next client came in and the product sat in my hair. 30 minutes was the amount of time it should have sat in my hair. Almost 50 minutes later, after washing and cutting this other clients hair, it’s time to wash mine. Finally. I mean my phone is dying, at this point I’ve been here for 2 hours. While washing my hair she says she’s going to give me a complimentary treatment. Product should sit for about 5 minutes. I’ve had this treatment a few times before. 20 minutes later she had NO choice but to come get me because I was hogging one of the wash stations and the other employees with clients were kinda whispering around «What is she doing here? Who’s client is she?» As if me being there for now 2.5 hours wasn’t bad enough. Let’s just embarrass me too and talk about me like I’m oblivious to the English language. By the time she came to get me I just told her to dry my hair and let me go. Nothing else. She STILL wasn’t done with the previous client! So I tried to brush my own hair with my fingers and found this HUGE dreadlock attached to some of my hair. That hair was stuck to my head when I came in… But nevertheless. The cashier asked me what I want to tip, and at this point I tell her «honestly? Nothing. My appointment was interrupted by another clients and it took 2.5 hours» her response? «Oh, glaze takes a while»
Oh, but it doesn’t. Don’t make excuses. It’s amazing what a small apology during this entire thing would have done. But I left so upset and I will not be going back. I will drive the extra miles to sunset valley instead. And that’s IF I decide to give Ulta my business ever again.

My Wife went in for a «BODY WAVE PERM» and walked out with a regular perm. Before the guy started the perm my wife explained that she was looking to get a «BODY WAVE PERM» and even showed him a picture of what she wanted. Unfortunately, the guy did not know what he was doing. Called the store to let the manager know and they were very persistent on getting her in. Obviously, they don’t care what this does to the hair. Called corporate and i was hung up on twice. Im sorry, but this place does not deserve your time, money or loyalty as a customer because once they have your $$$ they no longer care about the customer. Please go get your hair done next door at JCPennies where they at least value your opinion. Ps we’ve never had any issues at JCPennies. Overall rating. Sorry ulta you get. –2’s.

This long blonde ombré hair lady was working today and I was asking for help in taking the tester out of the plastic thing cause it was stuck (eyebrow pencil), so I could see the true color on my hand. She said she couldn’t help me. So your telling me you can’t get your lazy ass to open it with a key? Humph, that’s ridiculous. Prob not going to go to that location any more that’s for sure. Y’all need better customer service.

Ok for what I needed. Girl working the register greeted me when I walked in but besides that not one single other employee even asked if I needed help. There also did not seem to be that many people even working there other than the people doing makeovers and trying to sell those products. I found what I was looking for only after waking though most of the aisles and even then couldn’t figure out the price as the products did not match the description on the shelf sticker under it. The one staff at checkout did verify the price of the item before I agreed to buy it.

If I could, I wouldn’t give this location 1 star. It deserves –3! I absolutely love Ulta and all their beauty products (especially the bareMinerals makeup line)! This Ulta is a disgrace to the Beauty supply industry. I’ve spent near (maybe even more than) $ 1,000’s on make up, hair products, hair styling, etc. Yet every time I go to the Southpark Meadows location, I’m followed & watched like a hawk! As if I’m stuffing shampoo down my pants, er something lol. I’ve given it multiple chances, yet every time I’m treated like a thief. Even if I just dropped $ 200 on products. No respect! No common courtesy, no assistance… Just false, insulting assumptions. Do NOT go to Southpark Meadows. Go to the Brodie Lane location. It’s 10 minutes away and much worth the drive. Way better customer service and customer appreciation!

I frequent Ulta about once a month. I will go to this location if I am in the Southpark Meadows area. I have no idea why I come to this one because it’s always filthy. The aisles are always cluttered with cosmetics that people have rifled through and the samples of lipstick and eyeshadow are always everywhere like a toddler got loose. I don’t really understand how a major chain gets by like this. The cashier was friendly enough but what a mess! I wish the Brodie location was closer to me, not as messy at all!

First of all your website really sucks and secondly your products are to expensive, I can get on Amazon for half the price.

I went to this salon every 4 weeks for 3 years before I moved up North this month. I just love the people at this store. Justin, the manager of the salon, is so wonderful and helpful. Isabel was my stylist, she always did a great job! When I needed a quick bang trim Dasha and Gerard were always there for me, in a pinch. They always look impeccable and represent the salon well.
The store is always clean and organized. The ladies are always helpful, and remember you.
I recently went to the Lakeline Ulta and had a horrible experience. The stylist was horrible and the store was dirty and cluttered. I miss my Ulta at Southpark Meadows. I was spoiled.
If you need a great hair cut, and live in the South Austin Area, definitely go see Isabel and Justin and Dasha and Gerard!

Salon service is horrible! I waited 20 minutes before I was told that my stylist was running late and by the time she got there it would be time for her next appointment. I was asked to reschedule for the next day. There was no customer service and no care that my time was wasted.

Red lipstick — I think yes!!! You can ask anyone that works there for recommendations and they seem to know their stuff. Lots of great products and great selection on blowdryers.

I went to this Ulta location for a haircut at the salon. I had read other reviews that complained about no one being at the front counter to check them in. The same happened to me, but my appointment was at 7:45, there was only one stylist left (finishing up another client) and the girls in the store were doing inventory. I wasn’t in a hurry so it didn’t bother me, but I can see how this is an issue for a lot of people. There is a very nice desk for check ins, you’d think they could put someone there, or at least have someone check it every few minutes.
Aside from the check in, my experience was wonderful. My stylist, Isabelle, was fantastic. I hadn’t gotten my hair cut in 2 ½ years and was dreading the «talk» that other stylists have given me in the past about how awful it is to wait that long. She didn’t bat an eye, and asked me what I wanted to do (cut my very long curly hair up past my shoulders). She listened to me, looked at some pictures I brought, and didn’t try to talk me out of it (past stylists have told me my hair would look bad short). I asked for some long bangs and she cut them a little at a time until they were the length I wanted.
It really meant a lot that she took her time. I knew they were about to close and she probably had to clean up on her own but she never seemed hurried. She made sure I was happy, chatted with me the entire time and made me feel really comfortable. She styled my hair the way I asked (curly, not straight, which no other stylist would ever do for me). I highly recommend Isabelle, her prices are fair, she’s very sweet and does a great job.

I write this review based on my most recent experience in the quest to find the best eyeshadow primer only:
I am a Makeup Alley reader/​writer and love reading testimonials, so I was excited to find out about 5 different eye shadow primers, all sold at Ulta.
When I got there, yes, they had the 5 types but only 2 in stock. I ended up with my go to of the Urban Decay primer because I know it is effective, but they only had that and Smashbox.
I don’t like the Smashbox lid primer as much.
I wanted to try the Too Faced kind. They had the slot for it but of course no product was there and I was told they were out.
They were also out of the Stila primer.
They were also out of the 5^th primer I wanted to attempt. Anastasia showed to have one but again, no dice. (They had the slots but they were empty… there even looked to have been a similar Benefit item but no product on the actual shelf!!)
It would be great if they could keep items stocked. This is not the first time this has happened, but I was really wanting to see which one would ultimately be my newest, lasting discovery.
I still love the staff. Kindra is great. They all work hard. I get some terrific samples occasionally but then when I want to see items and am prepared to buy, it is troublesome when there is no stock and nobody knows when it will ship back in.
I would usually go to Sephora, too, but I just did not have the time… darn it!

This review is for the Salon:
Having gone way over due for a hair cut (because I was trying to grow out a bad cut) I was desperately needing help. I had always been interested in the salon services that Ulta has. So, I decided to check the hours they were open. To my surprise the website said they were open til 9pm!
I called at 6:15pm on a Saturday and got an appointment for 7pm same day. I was excited. I read some of the reviews and then was not as excited. I went anyways.
I arrived right at 7pm. The girl working the reception desk was on the phone, but didn’t make any gesture to politely acknowledge my presence. She kept talking for about 4 minutes and I quietly waited. After she got off the phone, I informed her I was there for my appointment. She stated she would tell the stylist and to have a seat. She wasn’t as friendly as a receptionist should be, but whatever she’s a receptionist. In the grand scheme of things, she doesn’t really matter– the stylist does.
I looked around at all the products and then took a seat. I was greeted by an enthusiastic sytlist and he brought me a bottle of water as I waited. He told me it would be a few minutes and apologized.
The stylist I had was named Sean. He had long, curly hair, tats and piercings. I had seen the client he just finished with and she looked great. I was excited.
Sean was very friendly, open, and talkative. He used Redken shampoo/​conditioner. He and I discussed what I was looking for in a cut.
Now, people with curly hair know EXACTLY how challenging getting a cut can be. Most hair books are for straight hair or that «perm perfect» curly hair. People with REAL curls/​waves know that our ringlets are unpredictable.
He gave me two different options for cuts. I went with the latter. He made my hair longer in the back, with a subtle v. In the front it was shorter and framed my face a bit. Lots of layers. He used Redkin curl product and used an infuser and viola! I loved my hair!
It was fun, easy, and just what I wanted! The shampoo/​cut/​style was $ 36. I think that is very reasonable.
I made a follow up appointment with Sean and would def. recommend him. Thank you and I’ll post a photo for all y’all to decide for yourself!

I mean, its a nice store and all. but talk about being overpriced!

I have been living in Austin for 9 years now and finally, when this location opened several years ago, I found a talented stylist that can give a great color and hair cut! I was so happy to find Nhan! He makes me look and feel beautiful every time I visit! I have never had a problem getting in exactly at the time I make my appointments and this has been for several years now! While the salon employees are not gushy, over the top sweet and pouring sugar all over you with love… they are there to do a job and they do a great job! Just take some time to get to know them and you will find they are very nice and they will remember you the next time you visit.
Keep up the great work ULTA Salon!

This store is OK; the lines are always FOREVER long but the products are well-​priced and if you know what you are looking for you will be fine.
This rating however, is about THE SALON, AND THEY SUCK! Much like many of the previous readers, I arrived last evening (2÷16÷11) early for my free blowout. I was going to add a conditioning treatment, but didn’t end up staying because over 5 minutes after I had been standing there waiting for someone to stop ignoring me and check me in, the girl that was standing behind me finally got fed up and grabbed a stylist herself. This stylist took her back without so much as a glance in my direction. SCREW THIS PLACE! I don’t stand for that type of service and I let the front desk girl have it on my way out (sorry, front desk girl, you seem really nice, but your salon staff all needs IMMEDIATE replacement). I will tell all my friends about this experience and recommend they never step foot in this particular ULTA Salon. Too bad too, because it is very conveniently located.

I usually come to this location knowing they’ll have the fragrances, makeup, etc. that I’m looking for at pretty decent prices. The sales people are pretty helpful, always greeting customers as they enter the store and offering to help them find something.
My disappointment with the service at the salon, however, really brought down my rating for this location. I had an appointment for a facial but had arrived half an hour earlier. So I decided to see if they could take me sooner than my scheduled appointment.
First, there was no on at the salon counter to attend customers. Second, when I peered around the wall to see if one of the many hair stylists could point me in the right direction, most of them glanced over at me, then quickly went back to ignoring me. I had to single out the closest one and ask if he knew who could assist me in answering a question. Without looking at me, he said I could knock on the closed «massage room» door. So I did. No answer. I looked back at him and he wasn’t the least bit concerned, just mechanically kept fixing his client’s hair.
Now, I understand he was in the middle of working on someone’s hair, but 10 seconds of concern and eye contact would probably not have made a bit of a difference to her, but would have made a world of difference to me, a potential customer. That lack of respect made me skip my appointment entirely and seek good customer service elsewhere.

I’ve been going to the same hairstylist for over five years and she has always done a fantastic job. Unfortunately, she was moved to a different store location that was too far for me to travel and the price for a cut and style was getting way out of hand. I asked my friends where they went to get a cut and style, and they suggested I try Ulta. They usually frequent the Brodie Lane location, but since I was closer to this one I decided to make an appointment here instead.
I arrived on time for my appointment and found nobody working the desk to inform the stylist I was there. One of the stylists noticed another lady looking to check in after I had been standing there a few minutes politely trying to get someone’s attention. I snagged the stylist long enough to find out I was her next client. Unfortunately, she was running late. Would I mind waiting until she was done? Of course not.
Cosmetics and hair products are really not my bag, but I tried to find something to do. I found myself at the home fragrances area looking at the selection of reed diffusers. It looked like they were having a sale, 2 for $ 20, but the label was in a tricky spot, so I asked one of the employees. He assured me that everything on that entire shelf was part of the sale. I put the products in a basket and walked over for my appointment. By the time the stylist was ready, it was a full hour later.
I asked her about a promotion they had going that was advertised on the front door for a free treatment with a cut over $ 35. She knew nothing about it and had to ask a manager. I was new, so I didn’t know that using a flat iron was an additional 10 bucks. I also wasn’t aware that they don’t appear to use much product when styling. I think all she used on my hair was something for volume and hair spray, even when I told her that like my hair piecey.
I went to the check out and got another surprise. The diffusers I got were not on sale. When the sales guy said «shelf», he only meant the bottom row of diffusers. Never mind that the stickers were on ALL FOUR ROWS of the shelf. By this time it was a full 2 hours after when my appointment was scheduled to start, so I just left the diffusers, paid for my cut (I did leave her a small tip out of politeness), and got the hell out of there.
The positive out of this is that my cut truly isn’t that bad and it costs less than my usual. But as far as service, the adage «you get what you pay for» is apparently true.