Toro Roofing

After fixing up our roof we were satisfied customers. The guys did a great job.
However, when we requested a receipt showing the detailed work that was done (the original quote is on a carbon copy and no longer legible — if it ever really was) it has taken over 4 weeks of calling and still no info. The person who answers the phone is nice enough, but is not able to provide the info and the person who can, will not return my calls.
This is REALLY poor customer service and I will NOT refer them to anyone in the area.
Looks like I am stuck paying a roofing inspector $ 125 to get the details so I can submit to new insurance company for the new roof discount.
Thanks, Toro!

Toro came out and put a beautiful tile roof on my house in Lakeway — I couldn’t recommend them more. No leaks, they cleaned up well, it was a great experience all the way around.

Eddy writes me up an estimate
$ 700 less
than the insurance adjuster’s
and that of Austin Southwest
but when I look at it closely
he left certain items out
like the saddle and the drip edge
when I have him add those in
their bid’s still a little lower
so my re-​roof job they win
said I could choose any color
well, I like the neighbor’s green
but that’s laminated shingle
that would cost near ‘nother grand
so we settle on this other
that is like a reddish tan
but he calls me a day later
says that costs more: 10%
damn; I pick some boring color
which I’m starting to resent
said they’d be there in the morning
they show up at 10 to noon
said it’d only take a full day
but come dark they’re still not done
said that they would be back early
at 6:30 in the morn
didn’t show till past 8:30
said they would be through by noon
but when I left at 4:30
nail guns were still going Boom!
they had found some rotten plywood
they had pried off to replace
in the process, in my ceiling
they’d poked a nice hole by mistake
so they had to call somebody
that could do ceiling repair
but the fellow had car trouble
not till next day could get there
the day after they were finished
a walk around the house I took
found much trash and shingle pieces
and nails they had overlooked
they had even left their magnet
which they use to find dropped nails
on my lawn and mulch I used it
found enough to fill a pail
I lost count after one hundred
of their goddamn roofing nails
they had used two of my big stones
to hold up their trailer’s end
but they forsook to return them
as well as my potted plants
it may not seem like a big thing
but means they don’t give a damn
finally Eddy comes around
to get paid later that day
I show him the nails I found
he says he’ll dock the crew’s pay
he does his own walk-​around
finds more nails along the way
I go up on the roof with him
yes, there’s more loose nails up there
I spot a piece of loose flashing
of which he says he’ll take care
I will go and tell my neighbor
that when all is said and done
my decision to pick Toro
is not one I’d make again

Once upon a time in Austin, Texas there was a hail storm with hail as big as softballs that wreaked havoc on houses and cars all over the city. There was a homeowner who collected her souvenir piece of hail, put it in the freezer, inspected the damage on her car, and went on her merry way.
Then one day, there was a knock on the door and a man named Mike introduced himself. At first she was skeptical, wondering if this was another strange door-​to-​door sales pitch. He mentioned the storm, explained how hail damages roofs, and asked if she would allow him to look at her roof. With nothing to lose, she agreed to let him climb onto the roof.
In no time at all, he was back on solid ground with a full report — there was damage to the roof, including a hole that needed to be repaired. He offered a free, emergency repair and pointed out that she didn’t have to take his word for it because she could call her insurance company for a second opinion. So call she did.
Mike the Toro Roofer said the he would meet with the insurance adjuster to make sure that they didn’t miss anything or try to pull any big bad wolf insurance tricks. The homeowner waited and wondered how everything would turn out. Then the insurance adjuster called and said that she would be getting a new roof.
The homeowner shopped around, checked references for Toro and did research about other companies. Ultimately she decided to hire Toro.
Throughout the process Mike and his fellow employees were responsive, informative, and helpful. No one ever wants to buy a new roof, but the homeownder learned that Toro can and will make the process tolerable and understandable.
Recommended without Reservation.