TOC Eye and Face

Incredible work for the Lady who had her eyelids drooping so it affected her vision. This was a full on medical procedure and there was zero billing or insurance problems. The Lady looked like a Raccoon for about 2 weeks but followed instructions and is doing very will with improved vision also!

Simply the best!!! The staff is super friendly and facilities are top notch.
Dr Amato really makes you feel comfortable and can perform surgery with one hand tied behind her back! She really went the extra mile for me and I truly appreciate her kindness.

Recently had surgery for Ptosis and Blepharoplasty by Dr. John Shore. Initially I knew the Ptosis remediation was required but I was uncertain if I should have the Blepharoplasty performed concurrently as I was not certain what the gains would be given the limited remediation that could be performed without resorting the Little Orphan Annie look. After speaking again with Dr. Shore about the second procedure, I decided to have it simultaneously with the Ptosis procedure. Well, after two and half hours, I emerged from the OR, swollen, sore and in pain. This was quickly addressed in recovery and a stronger pain medication than initially ordered prescribed for me.
Recovery was slow but well monitored by the office after I left until I was Dr. Shore the following week to have the stitches removed. Swelling, discoloration and pin subsided substantially after the third day and I was able to admire Dr. Shore’s handiwork which was quite intricate and elegant. I became a lot more optimistic.
In spite of the remaining swelling, the result is my eyes look like they did 30 or 35 years ago. The Blepharoplasty in particular was a great success in spite of the delicacy of the operation and I would have to judge Dr. Shore as having very well practiced skills and judgement.
I will say to anyone who asks me, consult with which ever specialist you want, but consult with Dr. Shore before the decision is made on either of these procedures. I quite think if Michelangelo had ever utilized a scalpel, his name would have been Dr. John Shore.

Dr Nakra has made a noticeable improvement in my life. He did quad blephs on me. Prior to this, for my entire adult life, people commented on how tired I must be. No more. Now, I look great; that is, I look normal. Which is all I wanted. I’m 54, male, and had the surgery four years ago. I wish I’d done it twenty-​four years ago.

I had an appointment with Dr. Blaydon for some skin tags under and above both eyes. My wife and I went to the consult and waited approximately 1 hour over the appointment time. Not that bad I guess. ha. So I scheduled to have the tags removed and the 1^st available opening was 2 months out. We go to the appointment and I asked if my wife can accompany us back and the doctor (use this term loosely) tells me that I’m a big boy and I will be alright. I tell him ok that I now want to cancel the procedure. He then allowed my wife back. When we got back to the surgical suite the doctor began badgering and belittling my wife and I. I finally told him if he didn’t stop being rude and disrespectful to my wife and I we would leave. He left the room and came back like a different person. He finished the procedure (what a chance I took). Never have I encountered something so out of place in a professional setting. I would suggest not going to him to anyone. not even my enemies. ;)
Dear Unilocal,please provide a 0 star rating.

Dr Sean Blaydon did my eyelids and did a great job but he is arrogant. The nurses did not follow proper protocols and he didn’t either. I thought that his attitude was arrogant because he thinks that he’s very good at what he does so he doesn’t have to be nice or even bother to explain anything. He should have introduced himself to my family member who was there with me. He wasn’t specific about what he was going to do either. He interrupted my family member to hurriedly answer a question and in doing so got it wrong. She asked him twice and he still didn’t realize what she was asking. It’s a shame. He seemed to do good work but he’s a jerk. Some of his nurses are not the best either. His other employees have sour looks on their faces. I’m from somewhere far from Austin and am accustomed to better service and care. The work is good though and that’s what matters the most so I guess since there is little to no competition you are stuck with them.

I made an appointment with Dr. Shore because I am irritated by a heavy eyelid. After consultation, Shore suggested blepharoplasty on both eyelids and ptosis repair on one. Dr. Shore was nice, professional and efficient.
I proceeded to work with Tammy, who was friendly. At that time I learned the office charged $ 90 to take two photographs of my eye with a point and click camera. My insurance dictates that I pay 30%, so I paid $ 30 for those pictures. I was a little miffed, but what are you going to do?
Later in the week, I called Tammy and asked what self –pay would be if I chose that route. She advised me that it would be $ 3200, then corrected herself and said $ 4100. Obviously, that is a lot of money, but I came to terms with it.
I called to schedule an appointment to self-​pay, because I did not expect my insurance company to put forth a dime and I have a limited window of time to have the surgery. At that point I dealt with Mary and with her I had the most frustrating conversations I have ever had with a doctor’s office. Specifically, she has a rude, terse attitude. As I asked a question, she would try to anticipate what I was going to ask and start answering that question. Despite me constantly saying, «I understand that, but that’s not my question» she rarely let me finish a sentence. Then, she would get irritated with me. I guess she thought I just wasn’t listening. I don’t know. Every time I called there, I actually had anxiety, hoping Mary wouldn’t answer the phone.
I then spoke to Kristen, who was very pleasant, friendly, and easy to communicate with. She set up my appointment and called me a day later with the price which was $ 800 more than my original quote from Tammy. I inquired as to why it was almost $ 1000 more than what I had previously been told. She said she would speak to Tammy. She did and called me back and conceded that Tammy had quoted me $ 4100, but that was an estimate. The price is $ 4900. When I called and asked how much it would be, I was never advised that the price was subject to change or that it was a (very) rough estimate.
At this point, I was beginning to lose interest in this office and wanted a second opinion/​consultation with a different surgeon. Oculoplastic surgeons aren’t common and I when I finally found another, his office needed a letter from Dr. Shore in order to take me as a new patient. I know this may come as a shock, but Dr. Shore was not willing to write a letter indicating his recommendations so I could get a second opinion.
So. Here I sit.
Judging by his credentials, I suspect Dr. Shore is an excellent surgeon. But I will never know. I suppose this office is doing well enough to allow them to dismiss a cash-​paying client and for that I congratulate them.

Dr. Nakra removed a cyst from under my right eye that was getting close to my tear duct. My apointment was at 12:15 and i was out by 12:50! It was fast and painless. The next day you cant even tell anything was done. Good Job Doc!

Dr. Neuhaus at TOC is fantastic. I’ve seen him several times for blepharospasm (spasm or twitch of upper lid) and he puts some Botox into my lid and I’m all better. Very nice and professional too. I feel like I’m in very good hands. Only negative is that it takes a while to get in to see the doc. So I had to suffer with my eye twitch for almost a month. Oh well, he’s good, so I guess it was worth the wait.