The Reserve at Walnut Creek Apartments

I moved into The Reserve apartments 6 months ago and it was the smoothest transfer.
The apartments are a great size & Quiet Environment for the affordable price.
Maintenance guys are just awesome; they address maintenance requests effectively.
Leasing staff is always super helpful and friendly! Safe apartment complex, children play area is great addition to community amenities.
Curtis is very nice, helpful, loyal and professional. Curtis & Kenia are always welcoming, attend to all requests, makes follow ups if required. They organize all interesting community events.
Manager Silvia is also cooperative and understands individual’s needs & prompt in response.
Overall great experience!!!

The Reserve at Walnut Creek has been the best apartment complex that I have stayed at. They are very friendly, especially Curtis! Anytime I need maintenance they are out within the same day to check on the problem, and if it is not fixed the same day, it is fixed as quick as they possibly can. The workout facilities and the pool are way above par! You should consider renting with them!

These apartments are amazing! We moved here back in September 2015 and have loved it. We moved from some really crappy apartments right down the street, and these have been such a huge improvement! The pool, dog park and grounds are gorgeously kept, and the gym and basketball court is awesome to have. They are super welcoming for dog parents, and even have a little treat station in the office.
The apartments themselves are exactly like advertised and have awesome appliances included. Very spacious and clean.
My only complaint would be the way bills are handled. You do not receive a paper copy for rent, utilities etc. in the mail like most apts. And the website displaying your bill/​rent info is extremely hard to navigate. Plus, it’s a little pricey to live here, but you get enough bang for your buck– making it worth the money. Luckily, the office is always quick to help, and we usually give Curtis (the most sweet, helpful, funny guy in the office) a quick call to find out our balance.
Overall this is a pretty great place to live! There are stores, gas stations and restaurants nearby, with excellent access to highways 130, 290, 183 and even I35. Only 15 minutes from downtown, but still very quiet because it’s in an industrial area. The community itself is also mostly comprised of families, which keeps the noise level down at night.
As good as it gets regarding apartment living!

I like living here for 4 years. The new manager is great and very helpful the best one I have been greeted with professional enthusiasm as well as beautiful grounds. Sylvia, Kenya and Curtis have been helpful loyalty you get from the new management. included Maintenance staff is excellent and friendly… I Eduardo Cabrera HAPPY TO BE PART IN THIS COMMUNITY OF FAMILIES… thanks

My roommate and I moved into these apartments in July 2015. We were coming up to the end of our lease at our old place and were down to the last 2 weeks before we would be out of a place to live!
We came across the reserve through an apartment locating service. We wouldn’t have known these apartments existed. They are well hidden, quiet, safe, and provide us easy access to Downton attractions or north Austin shopping. We are paying less in rent, are closer to our jobs, and the office staff is super friendly and helpful! Where our building is located we have plenty of available parking. I know that may not be true of the buildings near the entrance. We often take advantage of the small gym and basketball court. It’s super convenient to have those on site and not have to pay for a membership to a gym I probably wouldn’t use to its full potential anyway!
Overall we are very happy here! Our only 2 complaints are the older kitchen appliances, washer/​dryer can be loud and the grocery store options aren’t great. But what’s a 10 minute drive if you are happy otherwise?

Didn’t end up actually getting an apartment here, but Viviana helped me so much! She was very nice from the start welcoming, and went out of her way to suggest a great locator to me. I am very happy with the overall experience I had at these apartments.

I used to live and work for this property… In a nut shell let me break it down for you
Old management: Internacional Realty (no so rich company)
New management: Greystar (very rich company)
Don’t let money in a company fool you. It’s not about how much money they are willing to put… It’s about how much service, respect, and loyalty you get from the office staff because without those things they can make your living a living hell!
Why do I think I know this? Because I been in the leasing business and it’s a dirty dirty business. They can literally evict you for anything. Did I get evicted? No. cuz I know the system… Did new management try to get me on lease violations? Yes… why? Cuz they simply did not like or respect someone who was smarter than them.
What to do when they treat you like garbage? You go straight to their regional manager and guess what happens? Things get done and they stop messing with you.
This was once a great property with great managers and maintenance… Now… They are just being flashy with upgrades but their office staff is disrespectful and will do anything to talk over you.
Manager: Viviana (very rude but she never intimidated me)
Asst: Lakeisha (rude, even after I moved out but ain’t about anything)
Leasing Agent: Kenya (she got nicer)

I searched long and hard for an apartment on the north side of downtown Austin and south of Rundberg, on either side of i35. I hit the jackpot!!! I am EXTREMELY satified with our decision and would reccomend it to anyone looking in the area.
Location– Very satisfied and feel very safe, but in the beginning we were skeptical; it’s slightly out of the way of 35 and there are some very cheap but run down apartment on the other side of 290. However we have never felt threated or had any issues and 35 is just 3 minutes down the road, very convenient. HEB 6 minutes one way, Walmart 6 minutes the other way.
Management– We signed leasing documents the same week they were transitioning management teams. Kenia and her staff have been amazing and is handling the transition with grace and professionalism. They are attentive to any service request we have issued, all being addressed in less than 24 hours (only 2 requests and both very minor).
The apartment– We’re in love with the layout, the flow, the quality of the appliances, carpets, lighting. We have a HUGE closet and large bathroom. Walls are thick because we can very faintly hear a child crying next door sometimes but it has never been loud enough to be an issue. Separate dining area that flows wells from the kitchen/​living room. Lots of cabinets, laundry room is a complete room, not a folding door and even an entry-​way closet. Very homey-​feel, not «hotel-​like» that I found in other Lamar apartments and not a cramped apartment at all.
Quality– The size for the price is a steal especially because we aren’t compromising our safety. There are cheaper options nearby but upon touring, it was VERY obvious that the apartments applianced/​cabinets/​carpeting were not on the same quality level as The Reserve; additionally it was clear that the altnernatives attracted lesser-​income residents… if you catch my drift. We also don’t feel like we are paying for things that we don’t need (like granite counter tops, a stainless steel fridge, car-​2-​go parking, the overly convenient N. Lamar location, etc.).
My boyfriend and I live in a 2 bed 2 bath, 966 sq. feet and pay $ 1010. Water is metered for our own apartment, not the whole building, and though we are conservative with lights/​water and it’s the winter time, all of our utilities (gas, electric, water) have been very reasonable. We have lived here for almost 3 months on a 6 month lease and plan to extend to 12 months!

I’ve lived here for 6 months and can’t wait to live in a place where management actually does something. They’ve been telling me now for 3 months «the systems down.»
Ive been on the waiting list for a garage since the day I showed up. 3 times I’ve asked them in person about it and «the systems down»
The water bill doesn’t show up online but were not supposed to pay it directly to the utility company, why is this? because «the systems down»
«Hey can I give notice that I’m moving out when my lease is up»
Their response: «yes but our systems down so you’ll have to come back to sign off on that»
Im no computer nerd but if the system is down that long, you might want to get a new system

Do not rent from here. The gate on my side of the complex was broken the entire time i lived in this complex. My car was broken into, parked infront of the office, and they have a video camera out there yet they didn’t have any footage to help me out? I just got my deposit back from them, all kinds of b.s. Charges, I paid over $ 1000.00 for a deposit and I got back less than $ 200.00. My upstairs neighbours where so loud all the time, constantly jumping and running around upstairs and waking me up all times of the night. My apt also made weird noises constantly. The one time I had friends over for a pool party, the pool was over fun by noisy ass kids screaming and splashing water everywhere, but then the gas for the grills ran out mid way through cooking our meal. And there was no extra tanks? The front office was always crappy to deal with and always seemed bothered by everyone. The parking is terrible if you are up in the front, specially by the front office. I was in apt 421, right near the office. All
The doors on the apts slam and crash all night as well. If any one comes home drunk you hear it. Bottom line– I recommend this place to no one– everything is always broken in the gym or pool, the gates, terrible parking, crappy office managers, and risking your car getting broken into. DO NOT RENT FROM WALNUT CREEK!!! It was my last resort, don’t make it yours! Oh yeah and it’s over $ 800.00 for a one bedroom each month once utilities are added.

My lease will be up come mid March. I will have to unfortunately move out. I will say though that I have enjoyed my stay here. The staff is friendly. They get maintenance out to your apartment fast if anything is wrong.
The half basketball court is pretty sweet. Pool area is really nice. Gym is ok. You have quick access to 183 & I-​35. The apartments are kept nice at all times it seems. Plenty of room inside the apartments.
The complex is very quiet. The area in general is very quiet yet in a convenient location. They come with a washer and dryer which is awesome. Balcony is a nice size. Storage room is very useful. I wish they had remote access available instead of having to wait for one but it’s no big deal.
If I could afford a one bedroom on my own here I would definitely get it. My experience here has been great and am sad to be leaving but what can you do. I guess the only thing I have left to experience is the move out. I hope it’s painless.