The Monterra

I have lived at the Monterra apartments and absolutely love this place! Management is easy to work with and are very understanding also they keep their property really clean. The price for the apartments can’t be beat in this area. They have granite and include a washer & dryer. Thanks for a great place to live Monterra keep it up!

I’ll be honest, I’m super skeptical about apartment complexes and always rented privately owned homes in the past but I have to say The Monterra actually was fine for me. I rented it site-​unseen before moving to Texas and the apartment met my expectations when I arrived. I never ran into any trouble with the leasing office either. I paid my rent on time and they left me alone. One time my disposal broke so I requested to get it fixed and the maintenance guy was not very helpful and told me it wasn’t broken (it definitely was…) so that was a little frustrating but other than that it was fine. My A/​C broke once in the late summer and I called emergency maintenance and the guy drove all the way up from Dripping Springs to fix it. When it didn’t work the first time he came back again that same weekend to try again and he was very friendly.
I would recommend this complex mostly because I didn’t feel like I was getting ripped off by the renting agency and the units were nice.

The Monterra Apartments — Austin, TX
13 401 Legendary Drive
Austin TX 78 727
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WHAT ARE YOU LOOKING FOR?
If you are looking for a place to live that has a fabulous staff, great community rewards, marvelous amenities, quick access to all major highways and toll roads and a totally peaceful environment, then look no further than the Monterra Apartment!
The best way to understand what I am referring to is to get over there and see for yourself!
You will be part of a great family.
Best regards,
I. McMillian

I’ve lived in the Monterra for the past 2 years. I’ve never had a complaint. It’s a nice quiet location. I’m a student so I often study in my apartment and never had problems with noise. The layout of the apartment is fantastic and has a great closet space. I also love that it is right in between 2 HEBs. There’s also an amazing gym in the apartment complex so it’s nice that I don’t have to buy a gym membership elsewhere. I also love the trash service they implemented this year.

Great, quiet place to live and close to everything! A great group of young professionals living in the complex and the pool area is fun to hang out at during the summer! The maintenance staff were always prompt to fix any issues. I especially loved the lack of noise from surrounding units! I will definitely miss this place!

I like the kitchen and the spacious living and dining room but I don’t like that their are no lifts fixtures in the bedrooms or the living room. The rent is very high for it not to have everything you ever wanted. I like the staff. The walls is thin but I guess thats apartment living. If I was rich and had no kids sure I would live here for awhile.

Lived at the Monterra for almost 2 years till I had to switch jobs and move somewhere else. I really like the layout of my apartment big and spacious. The amenities were also great, since i’m a big golfer I usually go to the golf simulation to hit balls. Location is also good since i’m not too far away from the Domain or HEB. Lastly, maintenance is efficient, whenever my sliding door came apart they came within a day to fix it.
During the 2^nd year of living here, management has changed. To be fair to the new management, never really had any issues with them. Everyone was nice, Keith the manager was really flexible with renewal of lease and handled all paper work smoothly whenever i had to break the lease.
Only thing I can say is I wish the lounge area had better hours so I can make use of the amenities on late nights. Also the walls are pretty thin. I would recommend living on the top floor because I can hear people doing laundry at 3 am in the morning. (But that’s just my apartment)
Other than that everything was really smooth living at The Monterra, and if you are considering living here everything is still pretty brand new!

I’m really glad I didn’t waste my time even applying for this apartment. I toured the location and one of the apartments. Based on what i read, they’re surely not what they’re asking in rent price. The apartments aren’t even all that. I have seen much better for far less than what these are going for. If Apple moved out of Austin, then maybe they’ll lower the prices for these cheaply built apartments back donw to reasonable rates. No thanks Monterra, I’ll continue to look elsewhere.

Moved to this location in Feb 2014. The complex was still in the process of being built. Nice place but units are very small. I did like the size of the kitchen and bath tubs. I was disappointed with the size of the dog park and there where only three pet stations. They did put a couple more up but still not enough. There was dog poop everywhere! Old management was horrible. The new management was better but still not great. Very upset that the clubhouse was closed down after work hours because new management did not want to pay for someone to stay after hours. Also, I put in three request to fix a broken street light by my building. The request went unanswered. It was easy to make the decision to not renew the lease.

Consistent poor communication with office staff including phones that go unanswered and poor follow-​through with issues.

Don’t rent here. When management was changing about a month ago, their phone numbers didn’t work, they didn’t know their listed phone numbers, reps in the office would change, I called for one of them, they didn’t know who she was. They ran a credit check on me 3? wks after I looked at one of their apartments when I was no longer interested because they never answered the phone! 3 wks! I called the office on this repeatedly to remove the unauthorized credit check, and I’m still trying to get them to remove that credit check from my record. I’m reporting them to BBB now. They suck. Not to mention there’s construction all around them, building more apartments. Good luck with any peace and quiet. Awful management.

New management is not as good as the previous one in my opinion. Amenities availability hours become a lot more limited especially for people with normal work schedule to make use of the clubhouse that holds a big portion of the amenities such as computer center, pool table, movie room, indoor basketball, and a golf simulator that no one seems to know how to use. It’s finally getting better with the new update of allowing 24 hour access to basketball court. On the other hand however, to reserve clubhouse amenities will cost you quite a bit which used to be free. With the kind of charge they are giving out, I can hardly see how anyone will want to reserve them.
As mentioned by a different review that I agree wholeheartedly, why do we pay extra for amenities where it is either not working, no one knows how to work it OR they will be closed not long after you get back from work. (Close at 6pm on weekday and 5pm on weekends)
They now have a website where you can set up automatic payments or make payments online. HOWEVER, while I can still understand that they charge around $ 3 for credit card payments, it is inappropriate in my opinion to charge money for setting up automatic payments
My service request experience on their service time is not great. I have requested for service 2 times with the new management. First one take over a week to fix a door key. 2^nd one took a day to fix a laundry area door that got loose. Each time requires you coming by to the clubhouse (During office hour of course) multiple times.

Apartments are great… But none of the amenities in the club house work like the theatre room or golf simulator nor do the employees know how to work anything. There answer is always «we are new and we weren’t left with any instructions on how to use it.» ??? So why should we pay extra for amenities when we are unable to use them?!?

Worst management I have ever experienced. The apartments themselves are great (aside from no closet space) but it is NOT WORTH IT. My roommate and I are counting down the days until our lease is up.