The Medical Team

I agree to stay away from this company. They were so eager to sign me up with their home health care & were so quick to send out a home health care nurse to evaluate my husband & PT & OT to do evaluations as well. When it came down to coming out & taking care of my husband, the communication & following my husbands doctors orders were not done. Nurses made us feel like they were coming out of their way to come & draw blood from my husband & one actually rolled his eyes when my husband moaned. My husband has terminal brain cancer & is in pretty much constant pain. If you don’t like your job then go find something else, really who’s making you stay in this field if you are so unhappy. It was horrible. They didn’t come out when the doctor ask & then didn’t get the blood work to the lab on time so my husband didn’t get to start his chemo treatment on time because his doctor had left for the Christmas holiday before they finally got the results to his office. PT came out 4 – 5 times inconsistently & then said they didn’t see improvement in my husband so they weren’t coming back. I have never seen therapist just give up so quickly on someone & put so little effort into my husbands therapy & really didn’t offer any suggestions to help. There is absolutely no communication with the care giver part of this company. Some guy came out & had me sign all this paperwork. I told him I wanted to try a couple of people out the following week, yea this was different start date then what I told the scheduler over the phone. He said he would call him & arrange it. I heard nothing after a couple of days called on Sunday to see if anyone was coming out on Monday & Tuesday. He said oh Tim hasn’t call yet, I know he has someone for Tuesday for sure. I have him call you tomorrow morning. No call Monday morning so I just moved on & was able to get commitments from so other people to stay with my husband. I call & left a message with the man who came to my home to have me sign all the paperwork that I no longer needed their services. On Wednesday this week I get a call from Tim, he said a caregiver came out on Monday & nobody was home! Hello, does anyone talk to anybody at your company & why are you just calling on Wednesday when you thought I needed someone Mon-​Fri. They just are not reliable & the staff they do have just don’t need to be in this business, they just do care & don’t understand how important it is to families to have the best possible people taking care of our loved ones so we can feel comfortable.

STAY AWAY
They have no staff. The people they send vary from being lucky finds to being abysmal. The office is terrible and provides no assistance. Caregivers come late and walk out. They will not manage medication and will not assist with transportation. There are other choices which will do both.