The Home Depot

I came in looking at tools for furniture making and was delighted to have so much help. This is my first attempt at making furniture so I had little idea about materials, supplies, and tools.
Long story short, it felt like taking a wood shop class almost at the Home Depot after my trip. Not only did I find what I was looking for, I also learned so much about general wood and craft making.
I’ll be back many more trips I’m sure in the future!

Ok, I’ve got a trailer today from them priced at $ 27 for four hours. My return time supposed to be at 4.16 P.M. I’ve got it returned around 4P.M. The charge is $ 32. Somebody can me explain that? Tax should be not more than 8.6%? I never understood that overcharge…

In general, my experience with Home Depot – whatever the location – is lackluster. I’m fine if I know where to find something, but if I need help finding something I’m in trouble. If I am fortunate enough to find a person to ask for help, I’m often given the run-​around. For example, at the Mueller location recently, it took three different workers to help me locate a cap/​cover for a dryer exhaust.
Today, however, took the cake at this Arbor Walk location. It was 5:45 p.m., and I went into the store to find support pegs for shelving in my kitchen. I had peg with me to show someone. I walked to the cabinet section: no employees. I walked to the appliances: no employees. Wandering, I finally passed by a man in an orange apron. He was not making eye contact as he was on route somewhere, so I said «excuse me» to get his attention. «If we have anything it will be in aisle 11,» he said, and then kept walking.
I spent about seven minutes or so in aisle 11, couldn’t find any shelving pegs. So I approached the customer service desk. There were FIVE employees there, they seemed disoriented and fumbling about helping two other customers. After waiting a few minutes a woman asked me if I needed help. I was just about to answer when a co-​worker literally jumped in front of me and started speaking to her.
This co-​worker finally got whatever answer he needed, but another customer moved in on the lady that asked me if I needed help. I waited. Then, she asked me again, I showed her the peg. I said I have already looked on aisle 11 and didn’t find anything. «Oh,» she said. So then she approached another co-​worker to help me, but he responded, «I am helping this customer and it will be a while.»
Then, when a third co-​worker finished a return she asked him if she could help me. He said «uhhh, ummmm.» At this point I had been in the store about 15 minutes and I was ready to give up. «No worries,» I said angrily, «I’ll just go to Lowes.»
I wish I could say this was the first time I have experienced terrible customer service at Home Depot, but it’s not. I will never come back to this location.

Holy crap I used to like Home Depot and lucky for the company I went to two different ones today. At the Home Depot at Mueller airport I had a wonderful experience. The lady was sweet, happy do help, and there were plenty of resources there to help at the online order help desk. Then I had my Friday pretty much ruined because I decided to place a different order at the Arbor Walk (This one) and these people could screw up just about anything. I made two trips to the store in the same day to pick my goods up. The first trip there was no one at the help desk. After being told I would be helped soon a couple of time I said f this place I cannot wait this long I’ll just come back. I come back and yes there was a person at the desk but she was so slow and all alone that it took my about 10 mins before I even got acknowledged. Then I get up there and she tells me my stuff has been picked up already. Bum NO it has not! 30 mins later I still haven’t gotten my stuff. I am pissed and I have no intention of visiting this shitty place again.

The employees here are nice but seem to be slow to get things done. Other than that the place is clean and well-​organized. They have a great selection and the location is pretty great since you can just hop on and off Mopac to get there. Plenty of parking and they even have self checkout registers, too!

How’s this for a scam?
Home Depot will sell you a garage door opener and installation service.
Then the installer arrives, points at an insignificant dent in the garage door and tells you it’s out of code. Offers to sell you a new garage door. When you refuse the flagrant upsell, he refuses to install the garage door and leaves.
When you return to Home Depot for your refund on the installation, they deduct a $ 65 trip charge. Steal money, do absolutely nothing. Best scam ever.
Congratulations Lowe’s, you have a new customer. I will NEVER set foot in Criminal Depot again, and am happily sharing this experience with anyone who mentions that they intend to shop there.

My experience shopping for a cabinet in another Home Depot store was awful. The salesperson seemed unconcerned about my needs. So I tried this store. What a world of difference! Rosamond was incredibly helpful — a delight to work with. For example, when her schedule was full, she came in to meet with me an hour before her shift started, just to help me make my decision before a sale deadline. How many salespersons who don’t work on commission do that? I ended up not buying anything, because what I wanted wasn’t available, but I will never forget how good Rosamond was and can recommend her highly.

I’d check out Lowes or another hardware store if you need any speciality assistance or expertise in a particular area. They have some friendly staffers roaming around but if you need help in a particular area like millworks or appliances or any of them, forgeta bout it. Those people are always «out to lunch». This place needs to train more people to be experts in multiple areas. You will wait and wait and wait for help.

I really appreciate both Andrea at Customer Service Desk and Chad in Paint for the invaluable help that they gave me today getting some waterproofing paint that I could not get an any other store. Earlier today, I had my handyman drive way out of town to pick up an online order that – as it turned out – wasn’t available. I found that the Mopac home depot had several cans and Chad was kind to pull them and Andrea processed them at the service desk. I really appreciate their help, efficiency and generous approach to customer service!

This review is for Zimka (I hope I got the name right). Most every Home Depot is the same, layout, products, people, etc. I needed some paint and Zimka helped in every way possible, did everything with a constant smile, and sold me and some others exactly what we needed. She was knowledgeable without being pretentious. Thanks to her, I was in and out in about 10 minutes, 8 minutes of which was me looking for more things to buy.
Thank you for the help.

Good customer service, got what we needed in a timely manner. Overall a good experience.

Pretty good… but not a lot of the tools we needed to put together tool kits for a class I was teaching. Have pretty much the same old stuff every Depot has but didn’t have much in the way of specialty tools…

Very well organized store.
During normal hours there are several customer service reps here to help. Each isle appeared to be manned by two. The merchandise is well stocked and organized. Of course they have all the usual goodies.
Even the restrooms are clean…

We have spent so much $$$$ here! Now with that being said it’s because we remodeled our house and bought a lot of stuff. The staff here are very helpful and friendly. Obi is the man to look for if you are in the plumbing section. The prices here are very reasonable and they have some money saving deals from time to time.

I ordered 4 pallets of concrete to be delivered to the house. I waited the whole day and called Home depot 12 times and they keep telling me that the delivery keeps getting delayed every hour until 10 pm.
My job started this morning and i had to run to home depot 3 times to physically get 1.5 pallets of concrete.
I finally called again at 9 pm and asked again what’s happening?
They mentioned that they are refunding me for the delivery fee and they are sorry about this.
What can i say about customer service here? Well, they should have the decency to inform me on what’s happening on their end if a delivery is late. I have 3 guys waiting to do work and i took the day off to be at the house for this delivery.
Home Depot at Mopac, you disappoint me.

Very disappointed. Walked in, went to the customer service desk to ask where I could find something since I was on a time constraint. As I stood there two employees saw me and continued with their conversation about the Apple stock and other non-​work related topics. I was there for about a minute before I interrupted them and asked them what I needed to ask. They pointed me to a specific isle and when I got there, the item I was looking for wasn’t there. There was another employee in the isle so I asked him where I could find the product I was looking for. Without looking at me or acknowledging me, he pointed and said «isle 5». I said, thanks and he turned and walked away.
I went to pay and the employee never said hello, instead he grabbed my items, scanned them and waited for my payment. I asked how his day was going and he mumbled something I couldn’t hear. I grabbed my items and left.
I understand it’s Friday and you don’t want to be at work. But seriously, this is you job. If you don’t like it, find something you do!
I came across a total of 4 employees who seemed to all have the same attitude. Not sure why, but something needs to change.

Yesterday the home depot installers broke part of our porch while installing gutters. Picture is attached.
We also purchased the metal mesh covering attachment for the gutters. The sales man failed to tell us that it won’t fit with a metal roof. We have a metal roof. The installers were actually very surprised that the sales man even suggested it. Home depot is lagging on our refund.
We would like to purchase another kind of leaf cover but we would like home depot to install it for free for what we have had to deal with. We hope that is the case as we are very upset.

«The Home Depot, you can do it, we can hide». This location has THE worst customer service ever. In fact good luck finding any service whatsoever. Get ready to play some hide and go seek here. Go to Lowes.

Very much a walmart type of experience. It was average. The employees didn’t seem like they were happy to be there. The lady in appliances was helpful but not too knowledgeable. She offered that I should buy online for appliance delivery then changed that. I ended up coming back for pickup.

Re: Home Depot Employees, Marci Black and Barry Atkinson.
To my fellow professionals and home project fanatics,
I’m an ex professional builder, fabricator, prototyper, sculptor, potter and an all-​around home project nut. I started my first company, a commercial/​industrial steel construction company in 1979 and have been a business owner most of my adult life. In 2009 I was forced to close the doors on my financial services company of 15 years due to catastrophic illness that left me unable to walk or function in every way but the barest essentials.
Since that time I’ve worked day and night to fight my way back to productivity and a meaningful life. I’m walking again and making progress. It may sound melodramatic but stores that sell tools, construction materials and gear play a big part in my rehabilitation. Home Depot is one of my few sources of genuine hope in that they sell parts and pieces for projects that, on one hand often result in days or even months of slow and painful recovery, but on the other hand force my body to gradually grow stronger and more resilient.
Which brings me to my reason for this review.
I purchased a large rolling toolbox/​workbench at my local store (North Austin TX #6839) in order to convert it into a MIG, TIG and Plasma Cutter work station. It was the only unit I could find anywhere that had all the elements necessary for the project. It was on sale and I bought the last one at the store and took it home. As it turned out, it was very near the last unit in Austin. It’s a rare thing for me but this one had a defect significant enough to require return to the store.
I was unable to locate another one and had put myself in a bind for time to complete the project. Even if I had found a replacement, I can only drive short distances and none of the people who help me with such things would be available for over a week. I wasn’t physically capable of getting the toolbox into my truck, much less take it back or find and retrieve another one. I called Home Depot and was very much not a pleasant person to speak to.
Luckily, the person at Home Depot on the phone was Marci Black. She took control but ran into the same problems I had experienced in locating a replacement. She did succeed on finding one that very same day but it was at a store located far beyond my driving ability. After I filled her in on my physical limitations she offered to make the drive, get the replacement and bring it to my home the next morning. I was completely surprised by her offer and beyond grateful but didn’t really expect it would happen.
It happened, just like that. What seemed like a week or more of delays and no telling how much time laid up with ice packs and peeing in a bottle, Marci showed up the next morning with her most excellent and gracious partner, Barry Atkinson, and made everything right. I’ll still quickly work myself into a state of collapse but I’ll soon have one more piece of the puzzle in place and be just a little bit closer to the person I used to be.
Thank you Marci. You went above and beyond the call of duty and justified my sometimes unreasonable optimism in regards to human nature.

I like wandering around this store. For house related items, I buy most of them here. I don’t even bother coming here any more for advice of any sort, though. I have been consistently steered to more expensive items, and rarely have I found much expert knowledge about the items I need.
Most recently, I wanted to find out how to safely clean a natural stone shower. I asked multiple people on multiple trips to the store, and received different answers each time. The final employee told me to buy three different products, the third of which cost $ 98. To clean my shower. I finally did the research myself on the internet and quickly found what I needed for $ 18. I purchased the items on Amazon. I will always look on the internet to answer my questions in the future.