I took my Sprint phone here last weekend because it was freezing up and losing charge quickly. I have a service protection plan through Sprint. The punk-ass kid who worked here apparently had a MO that includes just handing the number of the Asurion insurance company to whoever walks in, no matter the problem. He had the nerve to tell me I didn’t have a service protection plan, so even if I called, I couldn’t get a new phone(with a $ 50 deductible + wait) or a new battery. How this is a «Repair Center» and«Customer Zone» is beyond me. He did the same thing to the woman in front of me, whose phone was BURNINGHERFACE. I worked for a major computer company once, and I know anything that involves burning = potential lawsuits, and yeah, you take care of that. Good luck Sprint, I hear you already lost a ton of customers recently and you’ve been having a hell of a time on the stock market. I particularly love this quote from their CFO: «The customers that we have are more valuable customers and therefore working on retaining them should benefit our topline, revenue and profitability.»( ) Nice lip service.