Texas Flooring Professionals

PERFECTION!!! I can’t say enough about TFP — Christian was reliable and thorough. His crew were a pleasure to have in my home– very respectful and tidy and most of all TALENTED! We had a difficult job. I have a Brazilian cherry floor that had been damaged by previous company. We had another company refinish approx 2000 sq ft of floor in our large home. It was a DISASTER. Stain everywhere, color inconsistent, different colors from room to room, repairs done with a completely different wood that did not match, finish dull and peeling, stair case unfinished, fill turned an orange color — DISASTER. We met with 11 different companies and were completely underwhelmed by each of them. Some doubled the price once they saw our house, others said «this is too hard of a job to fix» and didn’t want the job, others were just shoddy workmanship. I paid each company to sand and stain a sample on my floor, NOT ONE SINGLE CO came close to the BRILLIANT color that these folks were able to achieve. They also used oil based poly which was harder to work with and took longer but was GORGEOUS in the end. The job was complicated (had to move wood from closets to repair what previous company damaged) and a challenge (had to make a red floor brown) but they did not shy away from the job and instead we’re excited for the challenge!!!
If you have any doubts ask them to give me as a reference and I will send gobs of photos. We have a multi million dollar home and TFP did a billion dollar job!!! Seriously I can’t say enough about the quality of workmanship. Thank you Christian and crew you were seriously top notch and extremely polite and respectful. It was a pleasure to have you in our home

The bottom line: our floors look great! The actual installers did a fantastic job and we are completely happy with the results. Getting there was a much less enjoyable experience however.
I have nothing positive to say about the actual «project manager» of our install. Our project included 1100+ sq ft of hardwood, including a staircase. I personally attempted to contact the company at least 5 times in the week prior to our install, and my husband attempted 4 – 5 times during the actual install, left frequent messages, and never once received a return call. I even called to verify our material would be picked up and delivered to the house 2 days before install, and verified install date. The date the material was to be delivered (by 12:00, I was told), I had not received a call that they were on their way (the house is undergoing renovation and we don’t live there, so I need to arrange to be there) by 2:00. I called at that time, spoke to Billy who claimed to not know anything about the scheduled pick up, but that he would call Christian (our project manager/​contact) and call me back. I waited for 30 minutes but did not receive a call back, so I called Christian directly. He also didn’t know anything about the pick up (despite my confirmation 2 days earlier), but said he would look in to it and call me back. He did not.
At 4:15 I called again, wanting to know when my wood would be delivered, as they are starting install in the morning (they would start around 9:00 in the morning, per their report). Christian said his crews were on the way right then. I asked again to have someone call me when they are close to the house so I can arrange to be there and let them in. At 7:00, I went to the house and discovered the boxes of wood sitting in my garage. Apparently they went over anyway, failed to call me, and discovered a painting crew still at the house, so they left the wood. Overall, that was fine because the wood was there, but that at that point, that was 4 calls they failed to return to me in one day.
By noon the next day, the DAY OF SCHEDULED INSTALL, no one from Texas Flooring Professionals was at the house. My husband called Christian to find out why. Well, according to Christian, whoever dropped the wood off ASKED THE PAINTERS if it was ok to NOT come on the scheduled day, but to come the following day. The painters couldn’t care less what day the wood was installed! Christian never called to ask us, the homeowners, if they could postpone one day. We. Were. Livid. I guess in order to calm us down, Christian assured my husband that he would send a crew of 5 guys to do the install and that the entire project would be done in one day. He repeated ONE day. In the morning, when the crew of 3, not the promised 5, was there, they were like «there’s no way we can do this in one day.» Obviously it will take two days.
There were other issues as well, I just chose to write about one. I will repeat that the installers did a fabulous job and I absolutely love the final product. That is the only reason my review earned two stars instead of one. I have never been so frustrated with the process, however. I can’t believe the poor level of customer service we received. Even after knowing how upset and frustrated we were, it still didn’t change anything. No follow up calls, no apologies for not returning any calls, for changing the install charge without notifying us, for not telling the installers our wishes for the design we chose, or simply not showing up, for messing up our appointments, and on and on. I’m so glad we are done and have amazing floors, but I’m also so glad to be done with Texas Flooring Professionals.
Buyers beware.

Excellent experience. Was referred by Hardwood Bargains. I called THREE other companies that had been recommended by new home builder site superintendent and/​or Unilocal reviews. One seemed nice but spent twenty minutes telling me how busy he was. Other two never even bothered to respond to my inquiries. NOTHING.
TX Flooring was responsive from the get-​go. On time for estimate. Prompt with quote. Patient with my closing, ordering flooring, scheduling them. I did not order wood from Hardwood but still got a great price from TX Flooring. They also brought the glue and moldings since I did not have them included with my order. No issues — just efficiency and help.
Floors look fantabulous. Job was completed in one day and house left immaculate.
I can’t wait to move in!

We recently bought a house here in Austin where the prior owners had one type of hardwood in the downstairs bedrooms and a different type of hardwood on the rest of the floor. We like the handscraped wood they had in the bedrooms so decided to match those throughout the rest of the first floor (~1500 sq feet) To match the wood we went to the same place the prior owners used, Hardwood Bargains, who recommend we use Texas Flooring Professionals for install. Unlike other reviewers they actually came in lower than competitor bids in both square footage and cost. They were also able to begin the job quicker than the others.
The job is now finished and the floors look great! We couldn’t be happier. There were a few minor hiccups along the way, but since we work from home and were able to be here while they worked we addressed them as they went with no problems. I suspect any company doing a job of this scope would’ve run into the same issues. I took away one star because they initially estimated the job would take 3 – 4 days (which was very important to us as we have small children who were still adjusting to a new home and we wanted to limit the chaos in the house). The job took longer I’m guessing because the removal of the prior flooring turned out to be much more complicated and time consuming than they originally thought. Oddly the installer knew this upon first glance the day he showed up so I’m not sure how Christian didn’t know this when he came out and provided the quote. The length of the job might not be as important of an issue to others as it was for us.
Overall we were very happy with TX flooring professionals and would recommend them to others.

Great bunch of guys and great work !! I bought a house with hardwood and carpet on the first floor. I wanted to have the carpet removed and make the whole first floor hardwood, which meant adding new hardwood in place of the existing carpet and then having the new and the old wood sanded and finished. I had a very tough time finding a contractor who would refinish engineered hardwood and thought I was going to have to do it myself, but then Hardwood Bargains referred me to Texas Flooring Professionals. These guys were great !! They had to pull some of the old wood so that it could be weaved into the new wood. Pulling out glued down wood is messy. .. but they cleaned up everything, installed the new wood, cleaned again, sanded the wood, cleaned again, and did a great job staining and applying polyurethane. Beautiful floor !! I also had them remove the existing ceramic tile around the fireplace and in one of the large bathrooms and install travertine. Again a great job !! I would hire them again and highly recommend them.. .. Oh. .. and they were half the price of a local strip mall flooring company.

We gave Texas Flooring a vey big job that required tearing up over 1000 sf of tile. They did an excellent job of removing the existing tile, the floating the concrete floor, and installing about 2700 sf of engineered wood. Overall we were very pleased with the job they did.
We were charged $ 1000 extra for the float (level compound) which was NOT on the original quote but given the size of the project, I understand. That said, Billy should have told us about the float.
Overall we’d use these guys again. Billy is strictly business, no BS kind of guy… just like me. So if you’re looking for someone to hold your hand, etc, go elsewhere.

Let me start by saying that the floors they installed looked great. But it ends there.
I got multiple bids to install my new hardwood floors and Texas Flooring Professionals came recommended from Hardwood Bargains. Their bid was in the middle price point, except that Tx Flooring grossly over-​quoted the sq ft needed and didn’t included the fact that my stained concrete floor would need to be removed to glue the new floors down.
I have a full-​time job and I’m not sitting at my house watching these guys work so I don’t know where the breakdown in communication happened. For whatever reason, Texas Flooring Professionals demo’d floor that shouldn’t have been removed but not the end of the world. They quoted me 8 bags of concrete to level the floor. Next thing I know they’re telling me that I owe them additionally for 28 bags of concrete at at a discounted rate of $ 25/​bag. Say what? Then I’m hit with a $ 1000 (not the $ 300 I was expecting) additional to install the floors.
Like I said, the floors look great. But when I brought things to Christian’s attention during the walk-​through, it was like I was being inconvenient to point out that they scratched the walls and even tore some of the sheet rock when they moved the fridge out to put the floors down. He eventually agreed to fix the wall and scratches and the poor job around the fireplace after painful conversation, but their sheet rock fix didn’t even last until I moved in the following week. They didn’t use the transition pieces that THEY recommended I order. They opened all the boxes and left me 75 planks so I can’t return anything unused. They left most of their trash in my garage until I asked them to take it with them. They used my hose in the front to wash concrete off whatever and left concrete in the front yard until I repeatedly asked them to clean it up, but my hose is still covered in concrete. They left my lights on, dust everywhere and tried to sneak in an additional charge on my final invoice.
After I paid, I learned that my downstairs toilet that THEY pulled out and re-​installed was leaking on my nice new floors. Billy was nice enough, agreed to fix it and made an appointment. Well, after I take a day off work, they never showed up! Then when I tried to reschedule, Billy started to tell me that it wasn’t their fault the toilet broke and they’re not plumbers. Really? It hasn’t been used since your guys put the floors in and now it’s leaking and it’s not your fault? Why offer to do the work if you can’t do it correctly? Billy finally agreed to fix it, but wanted me to take off work again (disregarding the fact that I took off on Mon and they didn’t show). Instead I asked if they could come in the morning since that’s easier on my schedule. He told me he should be able to do that and he’d return my phone call. Well, I never heard from him and they never came after I took another day off work.
The truth of the matter is that they would do a half-​ass job anyways so I’d rather use someone I trust. The last thing I want is water leaking on my new hardwood floor and I don’t really want to deal with them anymore. It was a terrible experience through and through.
IF you decide to still hire them, I strongly recommend taking time off work to babysit their work.

Talk about great customer service for a tough customer to please! Thank you billy Arthur! I moved to Austin 2 months ago and purchased a condo that I completely renovated, I worked with Lowes, Home Depot and a local contractor to gut the place and replace EVERYTHING… After vowing to never work with Lowes flooring again (installed my tile and carpet) who made it a nightmare to deal with, I began searching for another option for the last piece of the puzzle… new hardwood floors.
Not only did they offer to come out and bring samples to make it easy, they answered every inquiry promptly and worked with me to change my flooring choice at 11
PM the night before the install! Billy’s crew worked quickly but carefully (unlike others I have worked with that dragged on and on) and any issue or question I had, regardless of how small or easy to address, was approached with an «I just want you to be happy» attitude.
This was a small job (350 sq ft) and I felt like I was the most important customer they had!
To top it off, they sent a cleaning crew out at no charge without me even asking when I mentioned that there was saw dust on some of the surfaces which I noticed the next day.
They want you to be happy and will do what it takes. Tell them Rob sent you and ask for Billy or Christian!
I love my new Hardwood Chocolate Hickory Floors!

I cannot say enough positive things about this company. They were recommended by Hardwoodbargins (which is a great supplier.) They came in and installed 1600 sqft in 2 days, laying paper down during the install, putting in trim, and cleaning up after they were done. Also with an autistic son and very sick wife we needed glue with limited fumes. They supplied this and large industrial fans to air things out.
Then with the sell and purchase of a new home I completely forgot about them. Two weeks later I remembered and followed up. Billy said — Well you sounded stressed and I figured you’d call when you were ready. Unbelievably awesome service.

I was looking for a company to install Hardwood flooring that I had recently purchased. I contacted a flooring installer and being quite dissatisfied with the lack of professionalism of the estimator, I then contactedTexas Flooring Professionals. Billy Arthur returned my calls quickly, did the estimate and in short order we decided on a date for the install.
The installers did a beautiful job! The carpet was ripped out, heavy furniture moved, floors prepared and flooring installed in 4 bedrooms in one day. The next day the installers returned to finish the shoe molding and fine tune the job. Everything was picked up, there was neither sawdust nor pieces of wood in evidence; the floors were shining and clean. The installers were courteous and true craftsmen taking pride in their work.
Customer service + craftsmanship = the best results one could hope for!

Amateur hour. Use at your own risk!!!
–showed up 6 hours late the first day.
–had to do the stairs three times.
–mis-​calculated sq footage of home
–didn’t remove tile grout properly and left my home FULL of dust.
–garage full of sawdust.
–damaged quarter round and baseboards and didn’t repair or touch up.
–took liberties with the contents of my home.
–3 day job turned into 6.