Texas Auto Tops

These folks are absolutely amazing — straightforward, honest, and beyond fair.
My Lexus retractable top broke down and the Lexus dealer told me it would cost $ 8,000 to fix (and another place told a similar story), which is pretty outrageous. I went to Texas Auto Tops and they spent several hours taking it apart to see if they could locate the problem or fix it quickly. At first they could not do it because of the many variables involved. They said they would need to research it more. They charged me nothing for their time spent on this. Awhile later I went by and was told that the nature of fixing this was sort of trial and error because of all the moving parts, but they thought just replacing one of the many motors might do it. I decided to take a chance on this, even though they made it perfectly clear they could not guaranty it would completely fix it. I really appreciated their honesty in this. It turns out they got it right and charged me only $ 250 for labor (I also had to pay an outrageous $ 800 Lexus charges for the part — there was no way around this). Basically they saved me OVER 85%!
These folks really know their tops! And my main contact (Becca) was incredibly helpful. It was a joy working these folks and I am glad I found them.

Texas Auto Tops was great to work with. They recently fixed my headliner on my Infiniti. They were easy to contact (actually answered their phone), kept me updated through the job and even followed up afterwards to make sure I was happy with everything. It seems as Austin is growing that customer service has really taken a hit in every industry. It’s good to see a business that still cares about their customers.
The headliner looks great and I’ll use them again for other services if possible.

I am so glad I found Texas Auto Tops. I had a 2000 Volvo convertible whose top had partially disintegrated in the Texas heat. Becca, the front office person, was very helpful, sweet, and accommodating. They worked around my schedule and had my car ready for me as promised. Becca worked hard to find an affordable top and keep the costs down. I wouldn’t hesitate to recommend them to anyone who needs auto top repair/​replacement.

The headliner on my 2008 Porsche came loose and needed immediate repair. I called Texas Auto Tops of Austin and Becca was amazing with her professionalism and knowledge of my situation. I took the car in for a new headliner and WOW what an amazing job they did at a very reasonable price. It looks better than the factory headliner. I strongly recommend Texas Auto Tops. Again, listen to what Becca has to say, she was spot on target! Thanks Becca and Texas Auto Tops of Austin you are great.

*Edited review. I set up an appointment to fix the door locks on my truck one week prior to the actual date. They said they would order the parts. I live 45 miles away. On my one day off I drove in and was told they did not have the part and they were still waiting on it. They could have called the day before to let me know this so I did not waste my day driving in. I then went and purchased the parts over the counter at leif johnson. Called back and they said they were waiting on the part from the same people. Except I picked it up the same day I needed it and they were waiting a week? I did not go back and ended up fixing myself. The only reason still three stars is because they came through one time. They cannot be counted on for consistent service.
Previous Review
I have a 2010 f150 with a sunroof. My sunroof had broken and was stuck open. I called the place I usually take my car for maintenance and they told me to call these guys. Everyone was very accommodating to my schedule and polite. They fixed my sunroof for a third of the price than the dealership offered. There is not much space to park and not the best neighborhood, However the service, attitude, and price of this place sets itself apart. Thanks Becca for all your help and assistance.

Unorganized, do not follow up calls. Left my car to get fixed, they never got the top. Lost parts so I was not able to fix it anywhere else. Still waiting for a call they were going to give me whenever they find the parts. Got car back dirty and ruined. No.

Summer heat ruined my headliner in vehicle. I was really nervous to get my VW with sunroof worked on outside of dealership. But I was NOT going to pay $ 1,100. This place quoted $ 450. Business looks janky outside… parking is ridiculous. However, they did an AMAZING job! I waited a few months before reviewing… a month long of non-​stop rain… and still my interior looks great. No leaks!

So far, so good using Texas Tops. My Kia Soul sunroof opened askew and would not close. Took it to my favorite auto repair shop and they quoted me, but also suggested I contact a sunroof specialty shop which perhaps could give me other less-​costly options. BTW, there is a related sunroof recall on my vehicle and Southpoint Kia service dept, Zack, was not at all considerate to the situation and offered me an appt next week. I chose Texas Tops from their Unilocal reviews, called them spoke with Becca and she said she’d look at it right away. She and I inspected it together — it helps that I had already looked up the repair inspection procedures from my ALLDATA account on this vehicle, so I knew exactly what Becca talked about as she evaluated the situation. She and a technician were able to close the glass roof for now (at no charge — 15 minutes time) — awesome! and Becca will research a few options for fixing/​replacing the roof permanently. I am pleased with the timeliness, professionalism and courtesy of Becca most of all. This shop is busy for a reason, but they show care and concern for their customers, which I witnessed in how I was treated along with how Becca treated two other customers during my one hour spent at thier shop today. I trust that I will be offered options that will suit my situation (over 100k miles on the car), and budgeting goals for the vehicle. Well done, Texas Tops, and I’ll update the review as to the conclusion.

I just had Katskin leather installed in my 2011 Super Duty by theses guys and man did they do a great job! Becca was so sweet and accommodating. She helped me go through the process of how to choose colors and style. She even hooked me up to a windshield guy to replace my cracked windshield. Jesse and his son installed the leather and did a fantastic job! I can’t thank them enough for working with me on my schedule and doing a fantastic job !!

Texas Auto Tops could not be much better in the quality of their work, their customer service, and their pricing. I have used them twice in the last 3 months. The first time was to repair the front passenger seat in my 2005 Audi A8L, the leather on the top of the seat cushion was badly torn and the seat is heated and cooled. The second time was to repair the glass rear window in my wife’s 2004 Audi A4 Cabriolet, the heated glass had separated from the convertible top. In both cases they repaired my cars so that they look brand new. The repairs were done on time and at a very reasonable cost but the story on the convertible top was even better. The glass had almost totally separated from the top making it, according to other experts, not repairable. They could have easily tried to sell me a new top for over $ 2,000 installed ($ 5000 from the dealer). They, very professionally, went through my options and risks and ended up repairing the window for $ 175 and the top and window look brand. My hats off to Rebecca, the owner, and the staff. I would not hesitate to recommend Texas Auto Tops to anyone needing their professional services.

Very impressive work and customer service. Becca (the one and only customer service person) is very, very sweet and accommodating.
I had 2 different tops put on before it was as it should be, but apparently the manufacturer was slacking.
Regardless, everyone was professional and took care of the issues ASAP with no run around or lame ass jankyness. They even gave me a rental car the 2^nd go around.
The parking lot however leaves a bit to be desired. It’s always mega crowded and I feel like my car is going to fall into a sinkhole never to be seen again.

I had just bought a used suburban a month before we had a few hrs of a downpoor of much needed rain. As I got in the next morning to attend church my kids were shocked that the ceiling was dripping water and the floor board was wet under one seat only. I then later started removing the headliner and to look for the problem.
I started calling Upholstery shops trying to get a quote on reinstalling the headliner, after explaining the problem and after a few calls it was clear that I had a aftermarket sunroof installed and they would not touch it! So one of them told me to call Texas Auto Tops.
I called and talked to Becca, I went in the next day and she looked at it, tried a few things, told me what she thought and set a time for me to come in. She was very helpful, polite and wanted to help fix the problem without having to spend much money.
I went back a few days later, the owner came out, I told him what was going on and he went right to work, after it was all said and done, he found the glass was not adjusted right and the rear drain tubes were not properly installed down the inside if the vehicle. After about 20 mins I was ready to go, again Becca was very friendly and helpfull and charged me less… yes I said less then what she had quoted. Very Happy!!!
I must add that they are a very busy shop but they still take the time to explain things and help you out the best they can, I found out that they also do all types of upholstery work and DVD players and are a dealer for several sunroof manufactures who are certified to install new sunroofs in alot of new cars and trucks. If you have any sunroof issues or questions give them a call, you won’t have to call any where else.

I have been toying around with having a large sunroof installed in my 2006 Silverado Crew for a while now. I decided to stop by Texas Auto Tops after speaking with Becca on the phone. Becca wasnt available the moment that I pulled up but David, one of the installers was more than happy to show me what different sunroofs were available. He didnt even try to sell me on any particular sunroof, he just wanted to see my truck to see what my truck would accept. Becca showed up and took over and she swayed me away from one of the larger roofs due to that model having problems. I left with some brochures without feeling any pressure to buy. I returned later to setup an appt to have not one but two sunroofs installed in the truck. This review will be updated once I have had the work completed.
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Update: (Feb ⁰⁷⁄₂₀₁₁)
— Got the truck back today after it being in the shop the entire day undergoing the install.
— Fit and finish are first rate for the types of sunroofs (popups) that I had installed in the truck.
— Garrel went over the simplistic operation and maintenance of the roofs. He had already filled out the proper paperwork for warranty (lifetime on parts and labor for both) and had me out the door in 10 minutes. I gotta say that looking through not one but two sunroofs is amazing. This is as good as it gets in my book:
— No pressure from shop trying to sell this or that
— Shop extremely patient with discussing pros and cons of each roof (thanks Becca)
— Install was done in one day, not dragged out
— Truck was clean with no issues of grime, dirt or anything else left inside
Next car I get, I will definitely head down to Texas Auto Tops vs getting something from the factory. :) :)
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Update: (06/​01/​2011)
Well, the Texas heat is here and these roofs are doing exactly what they are supposed to do, keeping as much heat out as possible but letting the sun shine in. To date, I had several drips in the truck but I figured out that I hadnt properly seated the glass so I cant fault the roof itself. Thanks again!

Reasonably priced, and the headliner they replaced in my Jag XK-​8 appears as good as new. On the other hand, I’ve now a dented speaker grill, dirty footprints on the door panels, seats, and carpets, and greasy smudges around the edges of the headliner. It all comes off, and I’m pretty sure I can repair the grill, but the difference between ok and as good as it gets is the details.