SpringHill Suites Austin Northwest/Arboretum

Extremely clean, friendly staff and a great location. They do not have a full kitchen, but there are plenty of places to eat around there, especially if you have a car. King size bead was comfortable, it was quiet, no problems. Would not hesitate to stay again. Well done!

We were looking for a place to stay for my niece’s graduation from UT and of course being a last minute type I started calling a few days before and could not find anything in town!
I later found out that my brother was planning on having a dinner for my niece at the Maggiano’s in the Domain so I at the last minute decided to call a Springhill Suites in the area and lo and behold found a room that was a reasonable rate with 2 beds and a sofa bed.
We were big fans of Residence Inn but had never stayed in a Springhill Suites and was pleasantly surprised when we arrived!
Contemporary and modern in design the front desk staff was friendly and helpful! Our room was away from the freeway and very clean and quiet.
The best part was it was so close to where my niece’s dinner was that evening! And we had a super time! I was so proud of her!
Overall the experience was great! They had a nice hot breakfast for us in the morning and free coffee and tea all throughout…
I would recommend this place for anyone looking for a clean and economical place to stay near great shopping and restaurants!

Just great. Beautiful room, very clean, and friendly staff!

Great hotel experience! Here for a week for work and I have been very comfortable. Great staff, clean rooms and extremely comfortable bed! Would recommend to anyone needing to stay in the area!

Very friendly staff. very, very clean nice rooms. Sleep like a baby. Very safe upscale location. Will now be my hotel of choice when in town for business.

not a bad hotel. the room was spacious enough and it actually made sense. you know how sometimes the towel rack in the bathroom is like in the other side of the room and how the heck are you supposed to reach for it from the shower without getting the floor all wet? well, this one was right beside the shower. whew! also, there was a sofa, a small table in front if it, a kitchenette, and ofcourse the customary desk and chair. I like plenty of room to lay out my things, and I was pretty satisfied here. the sink in the bathroom had a big enough counter and the entire thing was a good height for a petite person like me.
the only thing I didn’t like was the complimentary breakfast. the scrambled eggs were kinda tough and dry and they had only one meat which was ham. not a very appetizing lay out.
front desk people were nice and helpful. it’s a good place to stay the night.

This hotel is decent, but nothing special. It’s situated right next to the highway, which is convenient in a way but doesn’t allow for nice views or completely quiet rooms. The room itself comes with a comfortably bed, couch, small kitchenette and flat panel TV. Breakfast was included, and for me that was the best part. Biscuits and gravy one day, and more importantly, they have a juice machine with delicious flavors like passion guava and blueberry acai.
Overall, stay here if you have business in the area (like I did) but not if you’re looking to hang out downtown.

Oh Marriott, why has thou forsaken me?
We came to town for a friend’s wedding and decided to stay in a hotel rather than share a bathroom with 6 other people at a friend’s house. My husband get Marriott points when he travels with work so we try to stay there when we can. When I searched on Google I’m not sure why this one came up, there are SO MANY that are closer to the Arboretum than this one… but I digress.
I got lost looking for the hotel. I know where Stonelake Blvd is, and this hotel IS NOT ON IT. My GPS even got lost. So I did what any resourceful girl would do: I called the hotel. The problem with that scenario is this: If they don’t answer at the hotel (or better yet, put you on hold, then hang up TWICE) you end up at a national call center. And when you’re talking to this national call center you’re talking to an idiot who is using Google maps to give you wrong directions. She assured me that the hotel was open and that they were just «busy helping other guests.» Yeah, right. The fifth or sixth time I called them someone finally answered and gave me incorrect directions. Really??? The hotel is right by Sam’s Boat. you can cut through their parking lot, or make a U-​Turn under MoPac on Braker and get there.
The hotel was a ghost town when I arrived (11pm by this point) and it smelled funny. My room was ultra toasty because, you know, who uses AC in Texas in March. The bed was very hard.
My husband joined me the next night and we were surprised to get to the room after the rehearsal dinner (again, 11pm) to a HOT room. The cleaning staff had turned off the AC while I was out. The towels had been refolded and hung back up, I know this because my mascara was still on the hand towel. Ummm, EW.
We were glad to leave there and it will join the Renaissance Hotel on our «To Avoid List»

My parents stayed here for 10 days. The staff was very helpful and attentive. I stopped by before my parents arrived and asked to see a suite. They immediately took me to see one. My parents requested whole wheat bread for the breakfast buffet and mint tea, and they brought both to their room the next morning.
The indoor pool was small but very clean. The jacuzzi was great! Breakfast is included every day and has a waffle maker. There are hot chocolate cookies on weekday evenings.
The negatives are relatively minor. You can’t swim laps in the pool, and the fitness room consists of just 3 machines. The breakfast could use a little more variety.

I used to work at this hotel and was probably the only nice person you met while you stayed there. I left during the recent managerial turnover that saw a good number of actual humans without a job. However, I never would’ve stayed at this hotel on a good day. I’m sure it’s on its slow climb towards being respectable now that a new GM is in place but the trust can’t be raised.
During my time, I had to help clean rooms if housekeeping wasn’t up to the task or fix rates and dates because the sales coordinator was too busy watching soap operas to take or make calls. When equipment at the desk started working, keys to guest rooms stopped working. Due to a lack of any real way to compensate or adjust reservations, Expedia guests should be very cautious about staying here as there is a good chance you could be charged again. What do you mean you’re missing a microwave or you have dirty towels on your bed? I’ll get maintenance/​housekeeping/​guy who got fired after 4 days on that right away!
Now, I understand that there are things that are unavoidable when staying at hotels. Sometimes hotels get overbooked. This shouldn’t happen with a sound revenue plan but there is always that worst case scenario. If you’re traveling to Austin during a busy time for a conference or the like, I would recommend you find a hotel better suited to handling this issue. Especially now that it’s without someone who WILL override the higher rate they foisted onto you. If you’re considering this hotel, keep looking. And, no, it’s not close to UT.
Update: Place got worse. I discovered that the reason I haven’t found a better job is because the new mgmt has been giving false, scathing references to past employers. Shortly after I left, the other night auditor of 10 years was laid off and we were both given erroneous references, stating that we were horrible employees who left without notice (I stayed 2 weeks after my witnessed notice to train my replacement and this was addressed in two staff meetings). I was told by legal services to talk with a lawyer about this but with no job, I have no money to pay for an attorney! I can only imagine how the guests must be suffering since when I was last there, the service has been even WORSE. Good god, why won’t the place just burn down?

Sorry, even the ultra friendly staff can’t make up for the fact that this place is directly facing the highway, which just so happened to be under construction until 2am the night I was there, with commuter traffic revving up again by 6am.
My room also smelled really mildewy. Is «toxed» (the opposite of detoxed) a word? I felt poisoned. I woke up and blew my nose and ended up with a bloody kleenex. Ewwww!
There are at least 3 streets with the same name in the area… so if you’re lucky enough to find the right one on the first try… good luck crossing two lanes of traffic right at the end of the ramp to turn on the proper Stonelake. You’ll be circling around several blocks to come back to it on the one way frontage street.
The suckiest business trip accommodations I’ve encountered in a long time.

I stayed at this hotel for a full week, as I was in town on business.
Holy cow, they have the comfiest beds EVER. Their showers have delightful water pressure, the place is very clean, and overall I was really pleased. When I’m in town again, I’ll be staying here.
The only downside were a few mosquitoes in the room, but yo, it’s Austin. I’m sure they weren’t put there purposely. :-)
Complimentary hot breakfast each morning was tasty, too.
Note to business travelers: They don’t have a business center, so you can’t get something printed very easily. Their ‘net access is free, though.

What do you *mean* you gave my room away!!!
I flew in to Austin on business. My flight was delayed so I ended up pulling in to the Springhill Suites at 1:15 am (not like I even wanted to stay there in the first place). Already I was starting to panic about getting enough sleep for my big work day ahead.
«Ohhhh, you made your reservation through the central agency. We were over-​booked so we had to move you to another hotel»
Oh. My. God.
Silly me, of course I should have KNOWN the old central agency over-​booking clause. A confirmation from the Central Agency is simply a request for a room in case they are not over-​sold. That makes perfect sense.
In keeping with their (insert profanity here) customer service, they gave me innacurate directions to the new hotel. 45 minutes later, I finally pulled in to the spillover hotel. But hotel #2 did not have room for me the next night! So after five hours of sleep, I got up the next morning, REPACKED my bag and had to recheck in to the Springhill suites later that night.
I could seriously write a novel on this. But I am a semi-​frequent traveler and am in Marriot’s frequent traveler program and this was the most unbelievably appallingly bad situation. I’ll update this profile when I get my apology from their CEO.