RoofCrafters

Part of metal roof was damaged. Danny came out and was very energetic and confident that he could get my entire metal roof replaced. He had worked with many insurance companies. His company would also handle the wood repair near the damaged metal roof. He was very receptive until a few days later when the City of Austin experienced a severe hail storm. Danny’s interest disappeared and I never got a bid. When I finally got ahold of him he said he had responded to the hail area, had been very busy and talked to some of the senior adjusters and roofers also working the hail damaged area and they all told him there was no way I could get the entire roof replaced. So he left it at that. Basically, he was not going to put a bid together to send to the insurance company. So I reached out to a competitor and they discovered that my older style of metal roof no longer existed (true statement). The insurance company approved replacing my entire metal roof. I am now going from a 20 year old galvalume rainguard roof to a striated snap lock standing seam roofing system. Danny couldn’t see the forest for the trees.

Seems like a good roofing company. The owner is polite and cares about his customers.

Michael is very knowledgeable and pointed out common mistakes other, less experienced roofers made. I learned that the cheapest roofer is not the guy to go with. These guys do a great job for a fair price.

Just had a GAF Designer Roof installed Roof optically looks like a clay tile roof, very cool. Not an inexpensive project, but this looks awesome. Roofcrafters did a great job. Had insurance adjuster for hail damage. Mike met him and walked the roof with him. Big project, had to wait about a month for schedule and product, worth the wait. They picked up debris and the lunch and water bottles around the house. They submitted everything to insurance company. Neighbor using them now. Great job. Highly recommend.

Called for estimate on roof, scheduled for 05÷03÷14 @ 3:00 then called saying they be @ 6:30 then called again saying they be late for the 6:30 appt. So we reschedule for Mon @ 3:00 pm, called @2:50 to say that he was running late and that it be close to 5:00 told him to never mind, he can’t keep his Appt’s.
Very unprofessional.

I had my house reroofed this month (Jan 2014) and couldn’t be more pleased with the professionalism and quality work provided by the employees of RoofCrafters. Danny worked with me and my insurance company and made things as easy as possible all along the way. He was very responsive to all my questions and concerns. A couple guys arrived on a Monday to drop off all roofing supplies and the crew showed up early on Tuesday and Wednesday to complete the whole job which was extensive. I’d recommend their work to anyone wanting quality work all the way through.

I have to say that I’m a very patient person, however, my patience has been pushed to it’s limits dealing with this company.
I had a modest job. Replace my back sliding glass door with a pair of french doors and replace an upstairs door with a matching door. Because of the size of the door, it was a custom order, so I was given the estimate of taking 6 – 8 weeks, so far, it’s taken about 38 weeks and I’m still waiting for the final resolution.
After about 10 weeks, I called to try to find out what was taking so long… turns out it was a scheduling thing with the sub-​contracted door installer. When the installer finally got there, he said that the door was ordered with the wrong swing… so I had to wait for another order of the door. This time it was about 12 weeks before they came out again. This time, they installed the doors, but they were about 10 inches smaller than they needed to be… Imagine, almost a foot off on your measurements… YIKES! By this time, I find out that my company is moving me and I really need this project completed. Many many calls were made trying to contact they guy who i’ve been dealing with and I could never get ahold of him… finally, he returns one of my many calls and we get the doors installed. Sheetrock and painting remains. They come out and do the finish up, but at the end of the project, the last contact I had on the project didn’t speak any english.
When I inspected the work, there was plaster splashed on the wall, parts of the wall was only painted in one coat, so you could even see paint strokes. Parts of their work didn’t have texture on it, and now portions of the paint is pealing… only after 2 weeks. Very very poor quality.
So here we are at 8 months later and I’m given an invoice for the full amount… no discount for a job, by their own admission was botched and full of mistakes on their end. I asked for a modest %15 discount… and of course they are not accommodating that, even though they take full responsibility for everything that went wrong… just doesn’t make any sense to me.

We just had our house in NW Austin re-​painted by Roof Crafters, out of Leander (512−331−5500). Actually, it was our main house + a small office building in back + a metal tool shed — to make everything match. We called them because they did some extensive work for us in 2009 — new shingles, plus a new roof over a porch which involved lots of carpentry work + interior painting. They did an excellent job for what we considered to be a reasonable price back then, so we called them again when the peeling paint & irritating color finally got to us.
They have an excellent painter, who is not only good but extremely meticulous. He is always nit-​picking his own work and that of his crew to make everything perfect. For example, he finds a seam between some siding and brick, something that most painters, I am sure, would ignore. They’d just paint the siding and move on. But Julian, the Roofcrafters chief painter, insists that the seam should be filled and not just caulked. He mortars it – then he caulks over that — then paints over that. So, it’s perfect. That’s the kind of work the guy does.
Even so, the price we paid was the price we had agreed to originally on the contract. Nothing was added, nothing had to be re-​negotiated. We think they are not cheap but not over-​priced, either. And they are amenable to a little negotiation downward as you work out the contract.
They do at least roofing, carpentry and painting. We’ve not only had them do the two major jobs for us now, we’ve referred them for roofing jobs to two other people, who both reported back to us about the great job they did. Excellent company, based on our experience.

Wow! If you can have an «enjoyable» experience dealing with a leaky roof I/​we just had it! My husband and I always do a tremendous amount of research before we hire someone /​a company. From beginning to end (on every detail) I could not be more impressed with Roof Crafters (and I’m/we’re PICK-​Y!). The owner and office manager/​staff are all very nice and get back to you quickly. Jay was our project planner (with Roof Crafters) and he is incredibly thorough, patient and knowledgeable. I always ask a ton of questions and he answered every question and never made me feel as if I was wasting his time. The crew was on time and the work was done quickly. The roof is fixed, it looks great, we’re beyond happy with it, and we will always call Roof Crafters!
Ps…I’m not affiliated with Roof Crafters in any way except being a customer — and now a LOYAL ONE! Call Jay — use Roof Crafters!

Our brand new garage wasn’t built yet, but we knew we would need a roofer. We had already estimated how much it would cost, but I contacted five different companies to get exact bids. Only two companies even bothered to get back with me! Roofcrafters provided the lowest quote of the two, and Jay at Roofcrafters sent their proof of insurance at the same time, which saved me from that followup question.
I was mostly panicked about timing. We still had to build the garage and get it ready for roofing. But we couldn’t provide an exact date for when the roofers could start. Jay was very patient and he reassured me that they would be able to get the job done right away, once I called to tell them that the garage was ready for a roof. I also worried that the garage shingles wouldn’t match the house shingles, but Jay came out, had a look at the house, and said it would be no problem to match. Everyone at Roofcrafters was very professional, and they took time and care to answer my questions.
Sure enough, when we were at last ready for shingles and I called, Roofcrafters scheduled to start a couple days later. They showed up on time, and they finished the job and cleaned up that same day. The shingles matched the house shingles perfectly. My husband approved of the job. Roofcrafters even sent out a guy the next day to give the roof a quality inspection and address any questions or concerns we might have. We certainly didn’t expect that! The whole process was smooth and easy, even the invoicing. I wish all contractors were this easy to work with. If we have roof needs again, I’ll definitely inquire with Roofcrafters first.

First off, I’ll admit I’m picky. It took me a year to decide what roofing company to hire to replace my roof after hail damage. Last summer I hired Roofcrafters, based on a positive referral from someone in my neighborhood yahoo group. They are not cheap (higher than the 3 other bids I received), but they seemed very professional and knowledgeable up front. In other words, excellent sales.
The roof work itself turned out fine. Not perfect, but fine. (And I actually got up on the roof to look at it.) However, attention to detail & communication have been poor. Some of the carpentry work was left incomplete, and while they seem willing to send someone out to do it, they are totally unreliable about communicating when the heck they are coming. They definitely could have done a better job of cleaning up. There is quite a bit of roof debris left in my attic, and I’ve found a number of roofing nails in the yard & in my gravel drive, including one that gave me a flat tire. A window screen got torn and hasn’t been repaired. A section of gutter was removed & not replaced, as discussed.
Basically, you feel like a valued customer until you’re on the hook. Then… not so much.