Reid’s Cleaners & Laundry

Against a friend’s advice, I brought a suit and a jacket here. I pulled up reviews on Unilocal and I guess the reviews for Far West I confused for this location. I was warned that they charge quite a bit… well, I thought I would be smart and get a quote before leaving my clothes. Quote was good and in line with most other cleaners so I thought my friend maybe had a bad experience. Well… when I picked up my clothes the bill was almost double the quote! I questioned this and asked about the quoted price. I got a shoulder shrug and told that those were the prices. Not good! I Paid and will not go back!!! Beware!

Disclaimer: in case you have been reading all my reviews, my cat only peed on my bed once. REALLY.
So here’s a copied and pasted email from me to manger Aaron Eggleston at Reid’s:
I visited your cleaners last night to drop off my down comforter. A few weeks prior I had brought this comforter in and asked if cat urine SMELL could be removed and was told it could. I was also told that if for any reason it still smelled after taking it home I could bring it back and have it cleaned again at no cost. This is what I did last night. However, I was greeted by a store with all the lights turned off at 6:45pm and a very unhelpful counter person who was basically calling me a liar when I told her the above information. She did not want to listen to why I was bringing it back or why I did not notice the issue sooner — it was not a thing you could SEE, it was a smell that lingered when you slept in it. I kept thinking the faint smell would go away and perhaps some of the chemicals used to dry clean added to the smell, but I eventually just decided to bring it back in. The rude counter person told me I could be charged for this, so I would like to make sure I am not going to be charged as originally told and I would also like to make it known I do not appreciate being treated so poorly by someone at your counter who obviously was more concerned about closing the store and getting me out of there than anything else. You can reach me by email or phone at xxx-​xxxx.
No email reply from said manager, had to call until I «caught» him. Got my comforter back after round 2. No charge. Still smelled like pee. You get the idea.
Ended up taking it to the Laundromat which resulted in a 5 star experience — go figure: