Reid’s Cleaners & Laundry

I pretty much deserve what happened when Suzie picked up my laundry. For whatever, ridiculous reason, I keep coming back and I keep getting the exact same result. They actually upped their game in being completely worthless. Suzie Q went to pick up our dry cleaning/​laundry to be welcomed with. I’m sorry, but something happened to these two shirts. The buttons were actually melted on the shirts. Not only that, I had just purchased these shirts at a great sale from Macy’s and had worn them twice. TWICE! They wouldn’t give us the shirts back, but did give us a claim form and apologies. I am extremely fortunate that I had asked for an email receipt from Macy’s since I would of needed that in order to be able to claim full price replacement since they were purchased within 90 days of being destroyed by Reids. I luckily didn’t clear out my email trash folder either. If I didn’t have the receipt, like who actually keeps those things for 90 days, I would of been shit out of luck.
I was truly surprised to get the refund check today. But guess what, I cannot replace the two shirts with the check, since I originally purchased them on sale. So the moral of the story, bring in two shirts and get one back.
I think we have been going to this Reids for a decade now and as I have mentioned in my previous «Glowing» review, they have reached the ultimate suckness of cleaning services. Why oh why didn’t I learn from my previous, stains, broken buttons, sleeves ripped off of shirt (No refund for that damage, apparently they had some valid reason why that was my fault). I think a Namibian War Princess smashing my shirts on a river bed boulder would provide better service and results then these igiots. I feel sorry for the nice ladies who work the counter, since they probably apologize every day for this stores incompetency.

This has to be the worst company I’ve ever used. I dropped off 8 pieces to be cleaned. I go to pick them up and am told my total is almost $ 75. There were no special treatments that needed to be done. I expected pristine results with that cost, but not even close. Every garment came back RUINED!!! The girls working expected me to still pay for the cleaning, which I will not. I asked for the managers number, to which I was given a number for Adam who refuses to return my calls. I have called everyday since I picked up my items and still no call back. I will be reporting to the better business bureau.

If your in a time crunch or just want fast and friendly service go to Reid’s! I needed my suit dry cleaned and ready Monday morning and I was dropping off ok a Friday. 5 other cleaners said they could not do it but Reid’s could have it ready next day! They did a great job and helped me with my time crunch. The lady at the front desk was very kind and moved with a purpose so I did not wait long. The desk workers at the other places didn’t even get out of their chair. Good Job Reid’s!!!

Issue was resolved. Manager was very friendly.

I always drop off my suits and dress pants at Reid’s.
Never have I never had an issue with their services, and my clothes always comes back clean, and neatly pressed. And let’s hope that I didn’t just «jinx» myself. Ha.
Their staff is friendly (on the younger side), helpful, and quick. I’ve never had to wait long periods of time while dropping off or picking up garments. They’ve never «lost» any of my items, and nothing has ever been damaged. Also, items are always cleaned on time or earlier than expected. When I’m not in a rush, my suits are ready for pick up the following day’s afternoon. But just in case, they offer same day service.
So I’ll continue to go here until they mess up.

I have tried a lot of dry cleaners in Austin and here is what I know… you get what you pay for.
Reid’s is by no means the cheapest in town, nor are they the most expensive… but they do same day service if you drop your items off before 9AM and they follow directions well. My clothes are always well cleaned.
They could be more competitive (run specials and offer coupons more often). They could specifically ask about creases (where if you want them…).
As long as I give instructions on creases, my better clothing items are ready on time as desired and done well.
I have had a few issues here with creases — but they fix them and usually will do something to make good on the mistake if you ask.
They also have a frequent cleaning program, which gives you $ 5 off once you have spent so much money (not sure how much).