POS Solutions

If you’re looking for a reliable and helpful partner on your business, look no further.
POS Solutions will be there for you no matter if you’re just starting your restaurant career or if you are a season veteran.
This is the heart of our business.

I’ve been in restaurant IT for almost 20 years now working in both Micros and Aloha shops, so I’ve had the pleasure of dealing with a lot of POS vendors. POS Solutions are one of the better examples of the breed. They work hard, they’re responsive, they’re willing to communicate, and they’re willing to work through odd scenarios involving other vendors if the situation calls for it.

I signed up with POS Solutions about 2 months ago. I have had a wonderful experience, from the sales team to the service. Any time I have had any issues the turn around time is almost immediate. The technicians are extremely knowledgeable and friendly. I love that they offer free training classes to try and teach me instead of throwing me to the wolfs
I would recommend them to anyone!!!

As everyone else pointed out, dealing with these guys is very hit or miss. We have had several issues with follow up and completion of jobs and have continued spending money with them as far as up grades and new systems. They also fail to realize that we are a growing business and with each new venture they stand to make more money, instead they make each of my managers and me feel like we owe them something. I would love it if some competition came to town to keep them honest.

This firm has been our POS (Point Of Sale) software and service provider since 2000. There are not a lot of choices when you are using Aloha POS in Austin.
The Aloha software is great. It is the best I have seen and used for restaurant service software.
The service and support we get from this firm varies, and they have some issues to address.
— There is no way to open a trouble ticket electronically, via email or the web. Really. This is a software support firm after all, in 2011.
— When a trouble ticket IS opened, via a phone call, the communication of the problem is lacking, as you might imagine when someone who is nice, but not at all technical, needs to take down all the info manually, pass it along to a tech, who then has to call back to see what the problem actually is.
— Callback and followup is spotty at best. It is not unusual to have a day or two go by without a call back.
— Service times are extremely slow.
— Hardware prices are extremely high, and any attempt to save money through the purchase of used equipment (from Ebay or the dozens of restaurants which go out of business monthly) is discouraged.
— Competent techs (when you finally get through, and they finally come on site or connect remotely) take some of the sting out of dealing with the firm.
POS Solutions is the best source of support for Aloha in Austin, but they could step it up some.

Well anyone wanting to use ALOHA in Austin has to use these guys, so its comparable to the DMV or dealing with cops. You have to use them so even when you spend tens of thousands of dollars with them, they still treat you like you owe them something, or that they are doing you a favor (while charging $ 120 an hour). You know its bad when you are having dinner with 3 General Managers from local businesses and every single one at the table starts talking about what chumps these guys are and how poorly they talk to their clients. I guess that’s what you get when you have a group of middle aged computer nerds who used to get picked on in high school. ALOHA should really open up their market to competition so these guys can start valuing their customers.