Paris Nails & Spa

I had THE MOST HORRIBLE service from this woman today. It started out ok, but I noticed right away the lady understood English and pretended not to. I had to ask for water several times after she asked me «would you like something to drink?» It was like she was messing with me. After the 3^rd time I asked she finally got up and got it. The second issue I had was when I asked her to file my big toes straight and the others round. I knew she understood but she started to file the second big toe round and I corrected her. Another woman who spoke English came over and tried to argue with me «that was what she was doing,» I said, «No. She was filing it rounded and I already asked for square.» They proceeded to talk crap about me in Vietnamese; I hate that and find it super disrespectful. Then when she was using the pumice, instead of using the rough side first and then the other side to polish, she gave each foot a quick once over with the polish side. I politely said, «please scrub more, my feet have dead skin.» She looked annoyed and did only one foot barely 5 seconds more but not with the rough side like she’s supposed to. I thought, why am I paying for this? I could do a better job myself. Then she gave me a super rough calf massage and kept staring at me and would turn away quickly when I looked back at her. Awkward turtle anyone?! Then she took the cuticle cutters and almost tore my pinky nail off, or that’s what it felt like. Way too hard of pressure for that tool. Same thing on the other pinky. She then began putting on the toe separator and I thought, oh no she DID NOT just skip all my other toes. Grrrrrr. She sure did! Went to grab the clear coat and I said, «Excuse me, can you please finish cutting the rest of my cuticles?!» She just stared at me with a stupid look on her face, pretending not to understand. So I said loudly, «Can someone who speaks English please ask her to trim my cuticles?!» The girl lounging in a chair beside me came over at a leisurely pace, glanced down and then at me. «She only cut the cuticles on my pinky toes. Can you explain that I need all ten of my toes done?!» The woman got up, exasperated, and let the other woman cut in. It was obvious she had missed 8 toes and it took her 15 minutes to finish the cuticles. The other woman kept coming over and staring at my feet, all the while talking trash in their language, which was very annoying. She was supposed to be tending to another customer who had walked in and the experience was more than uncomfortable. I would suggest skipping this establishment altogether, as their price point is higher and they cut every corner they can. My 2 year old goddaughter could have given a better pedicure. The only reason I didn’t give one star is because the other woman cut in; however, I still have dead skin all over my heels. I am NOT happy.

I love this place… Sweet ladies and great prices. Highly recommend! Thank you for 10% discount

Thank you for 10% off coupon ladies!!! See you again soon.
If you want to splurge, spend a little more and get the Paris Pedi. The Deluxe version is good if you just want to stay within a mid range pedicure.

Really just the best nail salon around! I’ve been to many and I always come back here. The ladies that work here are so nice. The Deluxe Pedi is the best. Always comes with a great massage. I haven’t been here in a while and Trinity still remembered my name! That’s good customer service! Highly recommend this place!

This salon has better ventilation than some of the others nearby. The strong chemical smell doesn’t greet you when you walk in. The technicians are all friendly and courteous. They offer you something to drink and don’t make you wait too long without an appointment. There is soft music playing. The massage chairs are comfortable. I think they do a good job with the nail color and clean up in pedicures.

Excellent! I went today with 5 other girls for a friend’s birthday today. We were all six very pleased with our nails. I don’t understand the negative reviews.

With all the nail places out there, choose another. This one is nothing special and wasn’t as clean as many others I’ve gone to.

This was literally the worst experience I’ve had at a nail salon. I went in for Mani/​pedi. The woman doing my pedicure would not leave me alone about getting the gel nails. I told her no so many times it was starting to make me uncomfortable. 10 times at least… no exaggerating. It got to the point I was contemplating asking her to stop so I could just go somewhere else where I wouldn’t be harassed. After the 10^th time she finally took my ‘no’ answer. But then she started rushing my pedicure and being very rough. I was already going to be spending $ 40 at least… is the extra $ 15 really worth getting your tip cut for being so rude?! Then I got a call my son was puking at daycare so I left immediately to get him. She charged me the full price even though my nails were never even painted. I mean couldn’t I get $ 5 off or something? I was hoping she’d say I could come back in the next few days to get them painted but nothing. I will never never return. I have never been harassed so much to the point I felt like leaving a salon. How unprofessional. I would give zero stars if possible.

Paris continues to be my go-​to spot for manicures and pedicures. They take their time, do a good job, and play soothing music. I’m addicted to gel manis, and the other day they fixed a badly torn nail. I’m there at least twice a month.

All I can say is «where is Elaine»? I decided after 3 failed visits since she left to try them one more time. And I’ll never go back. Done. They act put out if I want them to do a detailed job. If I wanted an «ok» or poor job on my nails I’d do them at home for free. They hurt me several times removing my artificial nails and actually called me a baby for jumping and saying ow! Seriously? And this last time I had to request 3 times for my old polish to be completely removed from my toes before clear polish was put over it. And I had to repeatedly request my fingernails be clean and dirt free under and cuticles clean of old polish before applying new (expensive artificial nails over. NO attention to detail.
Sometimes convenience and location just simply aren’t enough. Too bad.

This place has changed a lot. The staff is amazing: friendly, attentive and professional. My friend and I got a pedicure and we got offered a drink (glass of wine, mimosa). It’s was the best and most relaxing time for us. It’s was so amazing to get pampered! Prices are very good and service is excellent. I can’t say good enough things about this place. I will be taking my other friends there. It’s perfect for a girls day. Thank you for a wonderful experience

A $ 25 pedicure and leg masssage? I don’t think you will find a better deal. The people are very very extremely friendly who work there and I felt very comfortable and relaxed while I was there.
The end product was good too! I loved my pedicure and it lasted about a week before my bad habit kicked in and I picked off the polish :-/​
I would definitely recommend this spa as THE place that I will be getting my nails done while I live in Austin.

I have been going to Paris Nails & Spa for several months now after a friend had a Groupon to use. I really love this place!
The technicians actually recognize and greet me when I walk in. Not only that, but they always chit chat with me when I am getting a mani or a pedi. They always treat my guests (whether they are family or friends) the same way. I’ve brought at least four different women here, who like it just as much as me.
Also, their services are some of the best in Austin that I’ve experienced. The tools they use are pulled straight from sanitary packs and I see them clean the chairs after every use. The Salon Pedicure is a great deal (with the salt scrub and hot stone massage) and I’ve never had a bad experience (I’ve had at least 5). The gel/​shellac manicures always seem to last a long time and they have a variety of colors that is organized better than most places. Lastly, I get my eyebrows waxed there too because they wax, pluck, AND trim (if necessary). I always seem to walk out of Paris Nails & Spa in a relaxed mood. :)
I just thought I’d write this because I noticed all of the negative reviews about them. Half of the reviews are from first time users with a Groupon, which I don’t believe gives them a valid standpoint. I will undoubtedly continue to go to Paris Nails without hesitation as long as I live in the area.

I love this nail salon. I’ve never been a loyal manicure client until I met Elaine. I started coming here because I had a groupon & Elaine is great! She is very sweet and patient and she does excellent work. I

This Salon really tries, I am impressed with the cleanliness, now nail salons need to open the doors for ventilation… but Paris nails seems better than most. Ask for Owner she is absolutely the best or Lucy then Tina. Lucy does both nails and pedicures well and very sweet. I prefer Vinyl Polish (they don’t have, but will soon) to gels/​lacquer and no acrylic! But They do them but the smell is not bad. I get natural nails … Yesterday I got the milk and honey pedi, wonderful long massage, parafin dip with Lucy. I noticed it was slow. I wondered why because this place looks like most but deliveres more than most in a clean respectful language, relaxing music way. Nice to pop in too if your a south Austin person. Corner of an cannon and Brodie

I, like lots of others on here went because of the groupon… It wasn’t horrible, I have definitely had much worse. but it left a lot to be desired.
The staff is not very friendly & the quality of the mani & pedis are not worth the money… even with the great groupon.
The last time I was there they lady doing my nails clipped my cuticle & had an attitude when I pulled back to look at my bleeding nail. The only good thing ill say about this place is that they have great colors (lots of Essie & OPI) & it clean. They get the packets out of the autoclave each time, so at least I know I’m not sharing germs.

I’ve been here a few times because I got it as a groupon. Elaine is friendly, the other ones don’t talk much. The man that did my pedicure was rough and was hurting me until I pulled away out of pain. He was then more gentle.
Last time I went I made an appointment for noon. I had to wait 30 minutes before they even started soaking my shellac nails in a tiny bowl of acetone. There were 4 people working and 6 customers. When I have an appointment I expect to not have to wait… thats the point right? Elaine did apologize, and my nails turned out well when a female technician did them. The guy that did my pedi rough, didn’t do a very good job on my shellac mani

I’ve gone to this salon twice per the seemingly amazing groupon deal.
What. A. Disappointment.
The younger girl that works there was going to do my shellac… She started by filing my nails. My nails were pretty long and have a very natural square shape to them. She filed them super short and each nail had a different shape. I was livid. I got up and told her that I was leaving. She then got up and started arguing with me that each of my nails were «shaped» differently and that they weren’t crooked.
What EXCELLENT customer service! (not)
Do not go here. The salon is aesthetically very unappealing and it doesn’t scream sanitary.
Proceed at your own risk.

I’ve been using Elaine for shellac [gel] manicures for many months, and she’s excellent. I LOVE Shellac [gel polish] but I’ve noticed that with some nail techs, the polish will lift around the edges within a few days — not with Elaine! She is a perfectionist, and it shows in her work. Shellac [gel polish] is great, but if the nail tech cuts corners, it won’t last as long. I’ve stopped going anywhere else, it’s not worth my time or money. I know that when Elaine does it, I can count on it staying put until the color needs to come off because my nails have grown too much.
They take appointments. So call ahead, and make sure you see Elaine!

Had my first go here at Paris Nails today — things went alright… Except for the fact that my nail tech didn’t turn on the shellac light until she realized it hadn’t been on at all during the manicure. It was my first go at this particular salon, and they did things a bit different than my go-​to nail place in Houston. Moral of the story: no light, no shellac finish. She ended up having to do the entire set again after realizing what was going on. Unfortunate.
On the second go around, she only put one coat of color on my nails… It was a delicate pink that I had chose, so the one coat really didn’t work out too well.
I would have gave less stars, but I feel if I had better knowledge of their process I could have helped out along the way and clued the nail tech in on the lighting process.
Also, barely any hand massage… The nail techs hands were so dry and cracked (not sure how) but they scratched my hands and arms. It was like an extreme exfoliation. Not pleasant. Was going to tip generously since I came in on a groupon but left with an unpleasant taste for the experience so only tipped on the cost. Meh.