Oak Mortgage

Oak Mortgage is the preferred lender of Centerra Homes, the builder for our new house. We received $ 3,000 towards closing costs for financing through them.
The people from Oak Mortgage were very nice over the phone and gave us a competitive rate. They also told us that besides the incentives that an advantage of us putting our loan through them was that they knew Centerra and the building process well and could ensure a smooth loan process and closing.
Fast forward eight months and our house is finally built and we are trying to finalize financing. All the documents are to the lender and for the week leading up to closing I sent emails asking if they have everything we need and are set for closing. They didn’t respond to any of those emails.
It is the Friday before we close (we have the first appointment at the title company Monday morning) and no one has responded to my emails or picking up their phone. The title company tells me they haven’t received the paperwork so cannot tell me exactly how much cash we have to bring to close. One of our contacts has an old incorrect phone number on her signature. Finally the branch manager calls me back and says they are behind on their paperwork and hasn’t heard that my closing was getting pushed but he would check and get back to me.
We begin freaking out because we have contractors for the floors showing up Monday right after close that can’t be rescheduled, furniture and appliance delivery people that rely on the floors being done and we have to be out of the apartment that weekend.
Hours pass and no call. We begin having the builder and our realtor call because the Oak Mortgage people aren’t picking up the phone or getting back to us and finally at 3:30 in the afternoon they call to say the paperwork is being sent to the title company.
Monday morning arrives and we head to the title company to close. We got another unpleasant surprise that our monthly payment is $ 200 more that what they told is in the good faith estimate just the week before! Obviously this is more than a small mistake on their part.
I sent an email to the branch manager stating how disappointed we were with the way they conducted business with us and never got a response so I’m hoping people will see this review and consider another lender. Even with the incentives I wish we would have.