Montecito

I’ve had a bit of an epiphany, so here goes a more appropriate review with a slightly better rating. My biggest problem with this apartment complex has been the people who live here. As a place where you live and share with other people, you’d think that one would feel responsible to put forth some effort to keep this complex looking nice but unfortunately, drunk neighbors shouting and screaming in the middle of the night and tossing beer bottles and empty bags of chips everywhere in the parking lot seems to have become the norm. When you add to that a fact that dog $hit lay everywhere, it’s no wonder this apartment looks so bad all the time. I partly blame the management for letting these kind of people in, and I know it’s a recent thing because when I moved in, things were quite better. Management also needs to fix that gate and stop shutting off water every week. The older units could also see some renovations but I know they won’t be doing that for a while. I will give Holly and Phillip at the leasing office credit for treating me nicely. They have never been rude to me or anyone else in my presence. I will leave this complex when my lease is up and sadly enough, I won’t be recommending this place to anyone, because of the kind of people who live here now.

I have lived here for 3 years and new management is terrible. They don’t care about the residents, and they make you feel that way. Rent keeps getting higher and higher because 78 741 is getting «hip» (gentrified). They have turned off our water several times without notice, and used to put a sad notice on the door, until they started sending out emails because it happened so frequently. My apartment is big and I have loved it, but if feels like they are trying to push us out so they can update our kitchen and charge more for rent. The front office isn’t helpful, and they are always confused and giving the run around. I miss the old management, when they actually respected their tenants. The old management would surprise us with coffee and muffins randomly in the mornings, and you would think the new management would care that our water is shut off constantly without proper notice, and try to make it up to us, but they definitely don’t care. They just want to gouge you for money and have you pay more, and do less. Plus, they have one maintenance guy, so good luck if you need anything. Better be prepared to wait a week.

If I could give a 0 star rating that’s what it would be. I moved into these apartments in August of 2013 in a 1 bedroom. I loved it and the management at the time were amazing enough for me to resign my lease and transfer to a 2 bedroom. Within our first month in the 2 bedroom new management took over and that’s when it just became one thing after another. The most unknowledgable and unprofessional group of clowns I have ever done business with. Upon arrival my roommate and I were greeted by large ROACHES and hundreds of millipedes. I cannot even begin to tell you how many times we had our apartment «sprayed» just to continue to live with pests. There was a pair of boxers on our patio, you’d think maintenance and housekeeping would have picked that up, but that’s the level of competency you got with these maintenance people. A few months in, my roommate’s bathtub would not hold water because the drain was stuck. We called in a work order, maintenance came to «fix» it. We got home that night and what do you know… bathtub still broken. When he came back the next day, it just so happened to be my off day so I had the pleasure of talking to him. He basically called us liars about the bathtub saying it was working the whole time. I guess there should be a class on how to operate a bathtub since we apparently lied about it being broken. On to the next problem… our first full water bill was about $ 67 without a washer. The next month it literally doubled to around $ 120. We did not have any changes in usage so of course I called the office and this time had the pleasure of dealing with Holley, «the assistant manager». She agreed that this was not normal and put me on «an average» of what I paid the previous months. She quoted me $ 65 per month and reassured it would be fine and we’d get to the bottom of it. A couple of months later I received an email from Miss Holley stating that we owed around $ 175 in backpay for our water bill. I reminded her that she was the one who in fact told me to only pay $ 65 a month. My mistake was not getting it in writing because she completely changed her words around to cover her own ass once I brought up our agreement. It was frustrating but we ended up paying it and moved on with our lives living with a water bill that was higher than our electricity bill. As we started our countdown to getting the hell out of there, I had a feeling these people were going to make our lives hell some more. Move out weekend arrived. Lease was up on September 13, 2015. That was on a Sunday. The day before that, I called the office to request a walk through and ask about turning keys in since it was going to be a Sunday. Mr. Phillip (the hand-​off king because he hands off every issue to someone else because he never knows the answer) told me that they do not do walk throughs and to put the keys in the overnight drop box. I have always done walk throughs at other apartments so this really confused me as you can imagine. I opted out of the dropbox idea and waited until Monday morning to turn keys in. I did take pictures of the whole apartment before leaving. October 17, 2015, barely even a month after moving out, I received a letter from a debt collection agency stating we owed $ 602.96 to Montecito Apartments. Hmmm, why? We left the place damn near spotless without any damage except in my room where my dog was. I called right then to the office, nobody answered. That is a frequent occurrence around there. I have stood outside the office because they lock it often, calling them and I can clearly see them just sitting. Anyway, I left a voicemail and Phillip called me back saying I would have to wait for management on Monday because he didn’t know why I owed money. He said he would leave a message for Holley. 3pm Monday rolls around and I still hadn’t heard from anyone at that office. I gave them a call, reached Holley. She informed me of the charges and that they were for carpet. I asked her why it was $ 600 for carpet in one room. She said since it’s a two bedroom, all of it had to be replaced. Then she said that none of it was salvageable, which was a lie. Didn’t even take pictures of one of the rooms even though they found it necessary to replace it all and charge us. My biggest confusion is why someone would send you straight to collections without trying to reach out to you first. She claims she sent it, but like one of the other reviews on here, we did not receive anything from them. Bottom line, these people are dishonest and will steal money from you in any way that they feel they can get away with. I have already filed a complaint with the Better Business Bureau and I advise everyone else to do the same.

When I applied to move in, it took them over a week to tell me if I had the apartment, even thought they promised I would know within 24 hours. Every time I call, it goes to voicemail, and they never return calls. They have lost my rent check, closed early the day rent was due (without notification), and took my rent out of my account twice in one day. I kill bugs in my apartment daily. There are roaches and centipedes in and around all of the units. My shower goes cold after five minutes, and more water comes out of the spigot than the shower head. My AC poured water into my closet and ruined half of my clothes and shoes. They did construction on the apartment above mine, and burst a pipe or something, because water leaked into my kitchen. Kitchen sink leaks. Bathroom sink leaks. And, yes, I have told the complex about all of these things, and the patchwork job they do never sticks. Neighbors flick their cigarettes on to my patio. Neighbors let their cats wonder the complex. My car and my neighbor’s car have been broken into. It’s «gated,» but the gate is always broken and open 24 hours. I’ve stayed because the rent’s cheap, but it’s not worth the trouble.
Update: it’s been three weeks and they haven’t refunded the $ 750 they took out of my account without my permission.

Ok so I felt like I had to write a review about this place after seeing so many negative comments an low ratings.
I just moved into a new apartment to start my second year with Montecito and I love it. I want to address some issues that others have discussed that I feel are misleading to other future guests. I would recommend this place to anyone looking for an affordable spot close to the city area.
With regards to what «Patrick A.» mentioned, the front gate was broken on and off for maybe at most two months (which still isn’t all that great but I’ve seen them at least trying to fix it), the pool hasn’t been out of commission but a couple times this summer during the rain and since then has remained open besides general maintenance (unless you’re discussing it being closed in the winter and are one of the rare few that like swimming in the cold…)They maintain the property FREQUENTLY and mow about once a week, I’ve seen them. Within the year I’ve lived here we have only had three separate occasions where all the water was shut off, which I understand is necessary when maintaining a property and fixing issues and only one of those times we were not notified and I called and found out that it was due to a sudden OFF PROPERTY pipe break. I’ve also had a lot of good experience with maintenance, they usually come the next day.
As for other I won’t discredit the car break ins, that’s unfortunate and I see that that is a big issue. I’ve never experienced this but I can say I’ve never had a problem with loud or obnoxious residents. I think a lot of people writing reviews for this place need to get off their high horse, you get what you pay for which is honestly pretty good for the price.
I honestly don’t have much bad to say. The only time I had an issue was when I received a noise complaint about my dog barking «all night long» which said that if it happened again I would be fined $ 100. I called and spoke to Holly about the incident and described to her that this wouldn’t be possible as I was home during the night. She told me not to worry about it and I have not received any complaints since. That is one thing I love about the complex, they are super pet friendly, almost everyone has a dog. The complex is covered in super grassy area with lots of trees to walk your pups.
I guess the only thing I would say is that the office is a little disorganized. I feel like I get different information from everyone. Particularly with Phillip, I know he is new, but maybe try to talk to someone else, he never seems sure of what he is talking about.
Other than that, love this complex and am looking forward to another good year living at Montecito.

There have been constant problems from day one. Read all the other reviews as well. Do yourself a favor and stay far away from this place. Front gate stayed/​is broken for last 4 months. Pool out of commission. They never mow. Water pipe problems every other week where they shut off the water for a whole day with one day notice. The maintenance crew doesn’t fix anything. Multiple car thefts form neighbors and such.
Not a good place. Stay away.

Do not rent here.
The price of the apartment I stayed at was what attracted me, but I guess I should have known. Immediately upon moving in, I noticed my apartment was crawling with insects, including LARGE roaches. I was horrified. I’ve never lived with that kind of pest infestation. They called their pest control service many times, which didn’t do anything. I lived my first few months there in those kind of conditons.
Upon moving out, instead of contacting me to pay their trumped up charges (as I’m a spotless person and left their apartment as such), they sent my info straight to a debt collecting agency. WTF? Not only that, they charged me for an extra week of rent, even though I had turned in my keys ON TIME. They claim they never received it until a week later. WTF? How is that possible? It’s a clear lie, as I know damn well when I turned in my keys … because I was already in HOUSTON by the time they said they received the keys.
Trumped up charges – not contacting me BEFORE they send my info to a debt collecting agency– It’s ridiculous, especially for someone like me with spotless credit. Not only that, the debt collecting agency they contract to are horrible and are only out to get as much money as they can from you.
I’m appalled with my experience with Montecito apartments. This is coming from someone who paid rent and utilites ON TIME EVERY MONTH. For them to treat me like this upon moving out is atrocious. I’ve rented at multiple apartments in my life with no problems. This is simply ridiculous.
Bottom line: Don’t rent here. You’ll regret it when you move out and they give you trumped up charges, and then send it directly to debt collectors. They will steal your money. Just don’t do it.

This place will STEAL YOUR MONEY.
I applied for an apartment, paid the admin fee (non-​refundable, understandable) and the deposit (refundable if you are denied). I NEVER heard from them regarding my application, in fact, I was the one calling them (I have phone records to prove this) and the gentleman claimed he called me «either on _​_​_​_​_​or _​_​_​_​_​.» Yeah, if you really did call you would remember the exact date. They never were able to get in contact with my references and because of that, they said that’s why I hadn’t been approved yet. Once I started inquiring about getting my deposit back, they were quick to approve my application WITHOUT ever checking with my previous landlord JUST SO THEY WOULDN’T have to return my deposit back.
Completely unprofessional and non-​communicative. Save your time and money.

While the price and location are great, this is definitely a case of getting what you pay for.
We have lived here for 3 years, so I guess that says something. However every year has included 2 – 3 major issues that management has either ignored or taken weeks to address.
I think we have stayed so long because of the proximity to Mable Davis park and downtown. It’s easy to get around but location is really the only benefit to living here.
Management seems to change every year or so and while no single person is to blame, it seems like the property management company itself doesn’t really care about residents. From extremely limited hours to very little customer service, you’re basically on your own. The gym equipment is constantly broken and is extremely small and not very useful. The pool is often dirty or closed. Packages are often basically held hostage in an office that is rarely open and closes randomly without warning.
Safety is also a concern that we’ve had often. There have been hit and runs in the parking lot and seems like there isn’t a week that goes by without cop cars in the parking lot.

I was denied to live here based on my credit history, which isn’t the reason for my negative review. When I was denied I was not given the simple courtesy of a phone call to explain my denial. I was sent a short email that basically said you are shit out of luck, see ya! and we keeping your money!
I called to inquire if the app and admin fee I had left were non refundable due to denial (most places refund these fees if you are denied) and I also asked if I could provide a co-​signer. Holly informed me they were not refundable but she would check with her manager and see what she could offer, but they don’t usually accept co-​signers (which I found interesting because I read that they do accept co-​signers before applying). Holly never followed up with me and I can assume she didn’t even try to work anything out with her manager.
All in all I feel like I was cheated out of $ 200, and provided with poor customer service. I would think twice about renting here if you have any questionable qualifying criteria, because these people will not keep it 100% or try to work with you.

In love with the new 2014 Model. Absolutely love the location, it’s right near 290 and 35. In the mornings I completely avoid getting on 35 and get right on 290, cuts my Drivetime to work about 20 minutes!
Management and maintenance is a different story. My roommate and I called maintenance to come fix some things because upon moving in hot water in both bathrooms was out, hot water in front bedroom wasn’t working, both outlets above sinks were not working and a few minor things. We called them to fix it and were told they’d be by that day, it took them three days to come and then they didn’t even get it fixed. When sending the e-​mail the management (Holley) claimed it was fixed and sent the maintenance back to check and then sent a e-​mail stating that she wasn’t sure what we were talking about and told us we needed to wait for the hot water to heat up. «Seriously? You don’t think we tried that?» Not very nice.
Lauren’s nice, not all that professional, but nice.
Overall it’s not a super bad place to live but the management and maintenance could be a lot better

This was my first apartment after finishing school, and in many ways, it was a valuable experience for me. Valuable in the sense that I learned a lot about what to look for in an apartment complex and how handle landlords (hint: get everything in writing), not valuable in the sense that I thought it was a good place to live.
First the pros:
–Location: it is right on 35, not far from downtown. It is next to a nice park (although beware that this means more bugs stopping by in the summer months). The complex has a fair amount of green space and is dog friendly if that is your thing. It felt reasonable safe to me (20 male) to walk around at night, and there were usually other people around, unless it was very late, walking their dogs, etc.
–Apartments: They are a little older than some and quite small, but for the most part well kept together and cozy. Not great if you have tons of furniture but for someone just starting out like me the size was just fine. They felt very solid and I almost never heard noise from the apartments above/​next to mine.
–People there are friendly. Neighbors were nice and considerate. The people in the management office were friendly and smiled a lot (however, more on them below)
Now for the cons:
–Parking: the gate worked only about half of the time that I lived there, and parking tags were never enforced. If I got home from work late I usually had to park quite a ways from my apartment. Additionally, the way the paths were set up to get to my building I usually had to either go uphill to get to the sidewalk down to my apartment or walk over the grass/​mud in front of my building, which got pretty nasty if it rained.
–Laundry: there is only one, small laundry facility in the complex, and you can expect a few of the machines in there to be broken at any given time.
–Cleanliness: When I moved into my apartment there was mold in the shower and an entire drawer missing from my bathroom.
–Maintenance: It was usually taken care of in a day or two, but I think the maintenance staff are overstretched. Once all the lights/​outlets in my bathroom stopped working. Maintenance came the next day while I was at work and left a note that the problem was complex and that they would be back tomorrow. A few days later they still had not come back. When I asked in the office what was going on (flashlight showers were getting kind of old), they said that they were waiting on a part. OK, fine, I get it, but it would have been nice, and not that much effort, to communicate that to me. Eventually, after a week and a half, I was able to have the distinct pleasure of reading in the bathroom again.
–Management: I have two major beefs with the management company here, and I will provide an example of each.
I encountered several instances where I did not believe that I was treated in an honest and upfront manner by the management company. In hindsight, dealing with these issued has been a great lesson in getting everything in writing and the importance of standing up for myself. Back to my example. The morning of the day I was supposed to move in, the manager calls me and tells me that the cleaning crew found a flea in my new apartment. In order to treat for the fleas, my move-​in day was pushed back until the next day. When I arrived the next day and read through the lease, I came across what appeared to be a mistake. My move in date had been pushed back 1 day, which made sense. My move out date had been pushed back two months. Now instead of a 6 month lease (which is on the paper that I submitted with my money to hold the apartment), I had an 8 month lease. If I had not read the lease, God only knows when I would have found out. Stupidly, I signed the lease, and that started my unfortunate 8 month residency at Montecito. Later on, when I was trying (unsuccessfully) to negotiate a reasonable rate for a 4 month lease and complained that I felt deceived by the incident at move in, I was told that that staff person was «no longer with us» because he was «at another property.» No attempt made to take responsibility for the actions of an employee.
My other beef it the poor communication. I scheduled my walk through to move out weeks in advance and confirmed the appointment a few days ahead. I was at my apartment at noon, and no one showed up. I walked up to the office where they told me that the lady who did the walkthroughs called in sick that morning. No attempt to contact me to reschedule. I then had to wait for the manager to call me when she got back from lunch to have the walkthrough – and then I had to call her because she never called me. All I would have taken was a phone call.
Final verdict: There are worse places you could live, but there are a lot of much better places in the neighborhood. Go someplace more honest and less aggravating.

The location and price are undeniably great in the Austin market — however that is where the good ends and the really bad begins. I lived here for 1 year in a two bed two bath and spent most of that time counting the days until our lease was up.
The cliff notes for our experience: Fleas (nope we didn’t have any animals living in the apartment), Flood #1 (impacted 3 apartments took over a month to fix everything), Flood #2 (impacted 2 apartments), attack of the rolly pollies + roaches, Flood #3 & #4 (2 apartments). Throw in a mix of drain flies /​mosquitos + the water being turned off with little or no warning and you have a summary of my 12 months at Montecito Apartments. **Note that none of these floods were caused by rain water all were due to plumbing issues.
Most of the office staff was friendly enough however getting assistance with any issues is like pulling teeth and when they did show up they acted like everything is the tenants fault — A majority of our neighbors moved out as their leases came up.
If you do decide to live here I’d recommend getting a unit on the 2^nd floor or higher to avoid flooding and get them to do a walk through before you move out or they will keep your deposit and charge you extra!
Check out pictures if you are one of those folks who is more visual.

My girlfriend and I lived here for two years. The location is great and the actual apartments are typical quality for this area. I would have loved to re-​sign here again but the current management (Steadfast) and employees were so rude that it pushed me and my girlfriend to move to a more expensive apartment. I will list some examples of their rude behavior that caused us to make this decision.
— Every single time I went into the office I was only helped by one employee, even if I had to wait ten or fifteen minutes while the manager and a third employee sat in their office chatting.
— At one point during the summer our air conditioner was shutting off and on randomly due to a short in the electrical wiring. It took them three days to come fix our air conditioner. Each day they didn’t fix it I asked them why it wasn’t fixed and they said it was because they were not sure if our dog was secured. I had told them each time that our dog would be crated so that maintenance could come inside. They either failed to read, failed to know how to read, or just lied to my face to try to cover for their incompetence.
— When we stopped by the office to ask when we needed to give our sixty day notice, we were told that we were already past the sixty day mark. We asked why we hadn’t been given a renewal notice and the employee told us that «those are just a courtesy». Then the woman turned around and pulled our notice out of a stack of renewal notices that were already sealed in envelopes. Clearly there were many renewal notices that were supposed to have been sent out, but the staff just wasn’t «courteous» enough to actually send them out.
— We wanted to move within the complex, but they wanted to raise our rent nearly $ 200 to do so, even though we would be in the same sized apartment. We tried to negotiate with them on this, but they refused. It wasn’t until we had signed another lease and turned in our move out notice that they put in any effort to try to get us to stay. Obviously at that point it was too late.
— When my girlfriend went to turn in the final rent payment she found that the door to the office was locked, but she could see employees inside. Another resident walked up and said that she had been waiting for them to unlock the door for ten minutes. It was over 90 degrees outside. When the employees finally opened the door they said they locked it because too many people were inside the office. There were three residents inside. They have a huge waiting area inside the office, but I guess it can’t handle more than three people at a time.
Those are just a few examples of their attitude towards their residents, but you can expect that treatment every time you interact with them. If you are looking to move into Montecito and Steadfast Management is still the managing company, I would suggest looking elsewhere.
tl;dr: Great location and apartments, but the management was rude to us at every opportunity

As of May 2014, I’ve lived here for just over two years.
The location is great. Close to downtown, easy access to 35 and 71 and 15 minutes to Mopac or 130. Good bus access, running/​biking trail next door and Mable Davis swimming pool/​skateboard park a short walk away.
The great access to Mable Davis park comes with mice. The laundry hookups are in a closet on the balcony and I’m constantly cleaning mouse dropping off the top of my washer and dryer. I’ve had mice in my apartment a few times now. They do a pretty good job of getting pest control out but they’re not so good about running traps — I had to get rid of my own dead mouse because the apartment complex didn’t have pest control check traps.
The apartments are a little dated and the kitchens are pretty small. The one bedroom floor plans are pretty good outside of the kitchen size. They are pet friendly and as near as I can tell have no breed or size restrictions. Ever since the city cited them for animal waste around the property they’ve done an adequate job of keeping the pet waste cleaned up.
Also built on top of a closed landfill — check out landfill number 14 (Mable Davis) on the City of Austin closed landfill site.
The property is constantly shifting and as a result there are frequent water main breaks — In the time I’ve lived here the water has been shut off six or seven times. The current management team will stick a note on your door to let you know the water is shut off — I suppose a phone call or email would be a spoiler. I love coming home from the gym at 6:30PM to find the water off and the front office closed. On the plus side, I’m close to lots of good restaurants…

This is an «in progress» rating, so if things improve I will come back and update.
Not sure where to start…, lets do it with the good.
PROS
— Really close to the city
— Nice walking trail on the side of the complex
— Feels secure, and safe, but I have only been living here for two weeks.
— Grounds are well maintained, so is the pool
— Office staff seems nice and willing to help
— Plenty of parking
CONS
— People in the front office are VERY disorganized, every time I called they would give me different information about the apartment I was about to rent. Right there and then I should had stopped and started looking for another apartment elsewhere, but here I am.
— Apartment layout is very weird and uncomfortable, I guess it’s nice for a student, which is their main audience, but if you’re a professional look elsewhere unless you never want to have people over.
— Complex is really old and it shows on the fixtures and cabinets.
— If you want to pay online you will face a $ 20 in-​convenience fee.
— My dishwasher was leaking since day one I moved in, I reported it on the same day, however two weeks later I’m still not able to use it unless I want a wet carpet and the bugs and smells that come with it.
— I was led to believe the unit I chose had washer and drier connections. I asked several times to see the unit and they refused saying that it was occupied, and they assured me, several times, that the unit had washer/​drier connections. The day I moved in I realized my unit had NO washer/​drier connections after I moved heaven a earth to make sure they knew I wanted a unit with those facilities.
Now my washer is on my patio exposed to the elements until they give me a new apartment in August, as they promised they would do. However, and judging by their track record with me, I don’t have my hopes up. If they don;t come trough and transfer me to a new unit with W/​D connections, I’m gone.
I will update in a couple weeks and see how this goes.
**Same review on ApartmentRatigns.

I’m only giving this two stars because the ladies in the office are kind. Since I’ve moved here two years ago like Kevin, things have changed and not for the better. I’ve gone through 3 management companies all with different perks and none with the ability to properly communicate it to their tenants. Rent and Water is to be paid at the same time and I used to get a notification in the mail box of what this fluctuating monthly price would be so that I could pay accordingly. Not anymore. Not only do you get nothing in the mail, you often pay and are told several different prices or are notified later that you didn’t pay in full with a letter stating basically «pay today» or else. The maintenance is NOT great. I had a leak in my apartment that had opened up the ceiling which took close to four days to have them show up to fix. All they did was use a caulking gun to close the ceiling back up and left it on the counter when finished for my three year old daughter to play with at will. They also got rid of the drop box for your rent, so unless you’re work hours pair well with their office hours, prepare to get slapped with a 75 dollar late fee because you couldn’t just cut the check and put it in a drop box. I certainly agree with the parking. I almost always park a building or two over and walk forever to my apartment because they don’t enforce towing as stated on the gate. Why did I get a sticker in the window of my car for parking? Who knows. A cute decoration. Also, when I moved here my rent was $ 650.00 a month. To renew my lease now will be 865.00. Outrageous for this place. I say, move somewhere else. I will very soon.

Its time to be honest, this place is just ok. You are giving up quality, because these are older apartments, for location. The biggest issue is the break ins, whether cars or apartments. This would not be an issue if it was every once and a while but this had happened 5 times in the past month! I don’t know why it was do frequent as of lately but it is why I am now moving further south.
The apartment themselves are a little out of date and small but for the price and being do close to downtown its what to be expected. The kitchen for a one bedroom is awfully small and with very little cabinet space. The parking is ridiculous right now because of the reconstruction they are doing to the outside of the buildings.
So it is close to downtown but being on the east side the crime does match the location. The reason the pricing is so reasonable for being so close is because the apartments are not as nice as others, once again you are giving up quality for location.

Well things have unfortunately gone downhill since ⁰⁷⁄₀₈. Don’t be fooled by the apartments attempt to ‘renovate’ their property, they’re only focusing on the outside while neglecting the interior of the apartments. I’ve also had some very poor experiences with maintenance requests taking a very long time to get resolved. I had at least 4 – 5 issues, and was told that because one of the orders would take some additional work that all my orders would be backlogged so the maintenance worker could do them all at once.
Now that’s definitely more convenient for the worker, who is paid to do the work, but what about the person who’s actually paying to live there and has to deal with the inconvenience every day, i.e. me (the resident)?
When I moved in, the apartment had not been fully cleaned out, with miscellaneous items in drawers and cabinets, as well as a rusty interior of the dishwasher. When I called and asked, I was told «Oh, we never check in there when we go through the apartment». The lack of thoroughness and overall emphasis on making their lives easier rather than taking timely action for the people living there should be a concern to anyone considering this property.
They are lax in their parking policy, so it can be difficult to find parking when you come home for the evening. They don’t enforce their rules about ugly stuff hanging from other residents balconies.
Their office sure is pretty though… (Like a lemon car with a pretty exterior and weasels in the engine). Don’t be fooled fellow Unilocalers!

Awesome apartment, good managment and fun place to live. The apartment is in south Austin close to just about everything.