Monogram Lady

I don’t know what’s wrong with this place but they basically turned down my business when I asked to have my son’s backpack embroidered because his name was too long. What?! When I asked about font sizes the clerk said it wouldn’t look right. So I left. What’s funny is they sell the same kind of backpacks there that I bought online, so they embroider them often, not sure why they couldn’t problem solve this.

I have used them several times. The last two times I have been very disappointed.
Today I went to pickup two very simple monogramed items four days after they were to be ready. First a 15 minute wait because they couldn’t find it. Not with Name, Phone number, Dated ordered, Credit card, Items ordered or the date they said it would be ready. They had to see the receipt. Went home got the receipt which had NO information that I hadn’t given them already. It then took them 10 minutes to find it.
This was not one of the younger clerks. Their excuse was «there are lots of steps in the process so there are many places we had to look». (Sorry that is B.S.) They said it was in the «To Call» area. ??? Four days after it was to be ready to pick up, I still hadn’t been called and they didn’t think to start looking in ‘that step in the process’?? I stayed patient and asked how many steps? They didn’t know. Total of a 30 min wait with no one else in the store. AND the monogram was not straight! No apology at all! They just repeated their excuse and wished me a good day. This is a very convenient for me and l always try to patronize local businesses. But two strikes won’t work for me. I will not go again.

I couldn’t be more impressed! I dropped off two Pottery Barn suitcases to be monogrammed for my daughters’ Christmas gifts. The store is adorable and Tracy spent time with me going over different fonts, sizing, and helping me get the best color match (even grabbing thread from the back to be sure we’d picked the right one).
She told me they were very busy with the Christmas rush but she’d try to get them done by 4pm on the day before Christmas Eve. When I showed up at 5 they weren’t done yet. I’m sure she saw the disappointment and panic written all over my face! We were leaving town the next morning and I felt terrible that my girls would be missing their big gift. Tracy assured me they would do everything they could to get them done by close at 6pm. I mentioned that I live in Cedar Park but would get back to the store ASAP if they could get them done.
I called to check in just after 6 and they put Tracy on the phone. She said, «I just trimmed the thread on your second suitcase. I live in Cedar Park, too. Can you meet me at the HEB?». Heck yes I can!!! Now THAT is exceptional service. The monograms look beautiful, Christmas is saved, and I will definitely be back!

Monogram Lady is the one stop shop for all gifts in Austin.
They carry a huge variety of brands like Jon Hart, Simply Southern, Southern Marsh, and YETI!!! There were tons of baby stuff, adult gifts, and everything in between. Their turnaround time is about a week but if you buy something from them they’ll do it faster for no charge.
The employees are friendly and extremely helpful. It’s a local, family business and here in Austin we love local. Seriously, if you need a gift for someone or want something for yourself, this is the store for you!!!

Best Store for Any Gift!
Whether it be for a baby, a girlfriend, husband, or mother~ For over 10 years, I have always left the Monogram Lady with an incredible and personalized gift. They even gift wrap! Even my husband has gotten things for his work monogrammed there. I cannot say enough good things. If you want something special, go check it out! Emily and the girls will be happy to help!

I’m so very disappointed with The Monogram Lady. When I initially dropped off the blanket to be monogrammed, I walked in to a conversation between two of the women. The younger woman was telling the other about a mistake she had made on an order. She was was speaking in a very condescending tone and the conversation went on even after I had entered the store. I approached the counter and had to wait as the other woman called to clarify the situation they were arguing about. It was very uncomfortable!
I returned today to pick up my item. They realized that it had not been monogrammed yet. It had been a week. The young woman was very sweet and apologetic saying that the ticket had been lost. She then looked through some papers and quickly found it. An older woman piped up, «well we cant do it if we don’t have a ticket!!» They were the ones who lost the ticket. Not me. I wasn’t that worried about it. I was a little disappointed it wasn’t ready, but she said they could do it immediately.
While I waited the older woman called a customer and left a voicemail about how her credit card had been declined. Twice. I couldn’t believe she would leave a message like that in front of three customers. Very rude! She even talked about what she was going to say before she called. Unbelievable!
When I got my blanket I knew I would never be back. The name was off centered by over an inch. It’s not an item that is easily replaced.
It’s the kind of place you walk out of and feel like they are going to talk about you. I certainly won’t be going back.

These guy’s are awesome! In the middle of a the Christmas rush they got our order done and ahead of the promised time. That was great service in a time where they were very stretched. If cute stitching is your thing (or your girl’s thing) this place cant be beat. Great job ladies.

I had a Pottery Barn pillow sham monogrammed with my daughter’s name. It was done perfectly and though it was promised within a week, it was ready the following business day. Such a cute store. Will definitely go back.

The day before leaving town for Christmas, I decided I had to have two totes monogrammed to give as gifts. I searched online for an option to have shipped home, but the overnight fees were adding up to far more than the bags were worth. So after scouring Unilocal for help, I headed North on MoPac and was prepared to beg the Monogram Lady for mercy.
As it turns out, I didn’t have to beg. I found two totes — exact matches to what I had in mind — and the girl behind the counter did not even flinch when I asked her for an insanely quick turn around. I even offered to pay a rush fee, but because I purchased the bags from them, none was required. They happily monogrammed my bags in less than 24 hours. During the Christmas rush. I was thrilled.
The selection is good — there is everything from beach towels to baby clothes to high end bags and luggage. The store is a little overwhelming though — there is stuff everywhere. Don’t be discouraged, just take a deep breath and push on.
The prices are more per item than you could find in other places, especially online, but when you factor in the customer service, no need for shipping and custom monogramming, it cannot be beat.

Tons of Vera Bradley and they do monogramming! Service can be hit or miss especially if you aren’t wearing your sparklies and carrying your designer bag. Nice place to go for that girl that has everything. Listen to their advice on what colors to use when monogramming your purchases. They are like artists! Never would I have chosen neon lime green on a brown cosmetic bag but it worked!

I love this store so much. They have anything you could never even imagine for your babies, kids, or adults! Great place to get a perfect gift for someone or for your much deserved self. You can also bring items in for monogramming. They also take rushes, if you need a gift by the end of the day, or next day. The staff are so nice and helpful. They also have a facebook:
You can see pictures of some of their stuff, but they get new things all the time, so you kind of have to go in and browse to see everything. They even have items for sororities I think. Just everyone you can think of really! :) I got 7 stockings monogrammed last year and they came out so beautifully!

I love shopping here. Great gifts for babies, kids, teens and adults.

I don’t know why I love getting things monogrammed! They have everything you could possibly want to get your initials or name put on here from sorority, baby, wedding, camp, cheer, etc. items.
I recommend bringing in an item that you want embroidered such as a bag, hoodie, baby bibs, etc. because they will overcharge you for these items if you get them here (go to Hobby Lobby and buy plain craftables super cheap!).
This is the PERFECT place to find gifts for any woman on your list, so if you’re at at loss during the holidays, stop by this place! They have decent prices and about a week turn-​around depending on the time of year.

Pretty much everything in this store is adorable! You could get a gift for almost anyone here! Teachers, babies, teens, elderly. you name it. The staff are really friendly as well.
I gave only 4 stars because I thought some things were over priced, but that didn’t stop me from buying 2 gifts!