Jiffy Lube

Had an interesting experience recently at this location. By that I mean they pulled a fast one on me. Long story short if any of the staff try to upsell you on any parts or service, like wipers or air filters, and offer to give you one for free, politely decline and take your business elsewhere.
When I was in there they offered me two filters (engine and cabin), saying that if I purchased them they’d give one for free. I didn’t think they really needed to be changed, the tech’s «you’re breathing this stuff in» protestations notwithstanding. But if he could make a deal for me I thought why not? Some deal. Looking at my receipt I was given a credit for one air filter. But for the other I was changed almost double what it costs at Auto Zone. Plus the part numbers of the filters don’t even go to my car! What I think he did was he offered the upsell but then charged me for a filter that in the end cost about how much the two filters would have cost me anyway.
There also seems to be this ongoing issue with the basic and the signature oil change. I always ask for the basic oil change yet this time I was charged for the more expensive signature oil change. It appears that you’d better use the word «basic» because saying something like a «regular oil change» pretty much to them seems to translate as «I want the more expensive one», and he didn’t bother to try and clarify what I wanted.
My suggestion to you: take your oil change business elsewhere. But if you do decide to go to this location, question any suggestions they offer and if they offer you anything for free, ask for your keys back and drive away.

In the sea of terrible customer service I’ve received this past week there comes a ray of hope… Jiffy Lube
There’s not much to brag about other than the guys that work here… Courteous, quick, and extremely knowledgeable.

Okay, this place has taken me for the last time. Twice now, I have come into this location of «Jiffy» Lube, and twice, I have been left waiting for WAY too long.
A couple of days ago, I went by for an oil change, and my car was pulled into the bay within 3 minutes of my arrival. After 30 minutes, I asked why they had started my vehicle but had not finished. I was told that they were out of the filters for my car, and had to go pick one up. Shouldn’t be more than «2 or 3 minutes» was what I was told. After another 15 minutes with no movement, I asked for the manager. He again stalled and said they were waiting on the filter. Not once did they come and volunteer any information about my vehicle. Just left it sitting there, an us waiting in their closet of a waiting room.
After nearly an HOUR of our car being in the bay, they finally finished it up. I had ordered their «Signature Oil Change» which I thought included cleaning the windows, vacuuming the interior, etc. Floor was sort of vacuumed, but that was it. For my «trouble» they offered me $ 10 off. Seriously?
Fool me once, right? I came back thinking things were better. Guess not. Find another spot, that is unless you have lots of spare time to throw away.

I have been to this location one other time! Vinh my mechanic was absolutely helpful, informative and the team was fast! I had multiple services on my vehicle, and they truly did an amazing job! They were fast, but efficient, and I was pleased with the customer service as my experiences elsewhere have been mediocre at best. They even vacuumed my car out and cleaned and shined the windows for my special oil change. Great Job guys! Keep up the great work!

Very fast and efficient service. Staff was friendly and accommodating. They cleaned my windows and vacuumed my car. Great service. Thanks guys.

From the moment I pulled up I was greeted with a friendly smile & great customer service! I literally googled the closest jiffy lube because I decided to get my oil changed at the last minute, and that’s the area I was in. I was in and out in less than 30 minutes!

This location was run professionally and the staff is awesome. I read the previous reviews and must now be under a new management style. Yihm was a perfectionist and Mike the manager was excellent!
Give them a try, you won’t be disappointed!
John H

I go here religiously and never ever had an issue. Here is what I don’t get about other reviewers.
If you are coming in for just an oil change, it usually takes granted around 15 min. On an average day. Now if it’s busy maybe 30 min. But it is WAY better than going to a dealership for 1 – 2 hours!
Also, all these complaints about getting inspection done and it being a long wait. Hello people, it is INSPECTION! They need to check every part of your vehicle. It isn’t going to be a 15 min. Service especially if you have a bigger vehicle.
Operations manager Vinh has serviced my car for many years (over 5) and I only trust his works. Make appointments with him, highly recommended.
These guys work really hard (outside in the winter cold and hot summer heat) and a lot of times are short staffed. If you’re looking for a quick and careless car maintenence, go somewhere else.

They told me it would be 15 minutes to do a state inspection. They pulled my car to the side and park it and took another car in before me. 30 minutes later I went to ask the operations manager what was going on and he was VERY SHORT WITH ME. Granted he was working in the cold, but he was very rude. On the other hand, Jeremy took my car in and was very polite.

This place is exactly what it’s supposed to be-​a place to get your oil changed, car inspected or any other super easy regular maintenance. I typically just go here for the oil changes. I’m not sure why I always go because despite their promoting their oil change at $ 24.99, I still end up spending about $ 40 every time. It’s nice that it includes fluid top offs, but still seems kinda pricey. One thing though that I definitely don’t like is that although I tell them up front what oil I want & that I don’t want any extra maintenance (& yes this means no to a new air filter), they still always pull me outside to discuss all this. It’s an annoying attempt to upsell me & a complete waste of an extra 5 minutes of my time. Fortunately, the last time I came here, I think I learned the trick to get out of this conversation… I brought my puppy with me & just walked him around the building while they worked on my car. No one found me until it was time to pay & never asked me about anything extra so I guess I will bring my dog everytime!

Just went in to ask for the price of what an oil change would be since my car takes a couple more quarts of oil than most cars. Right off the bat, a guy who looked Hawaiian (just a guess, he could have been Pilipino or along those lines) said with a tone of being inconvenienced said «what do you need?» Not even a «hello, how are you doing today sir?» or something along those lines. Then right after, someone who looked like he might be the owner (he’s got a little weight on him and has brown curly hair) said in an even more impatient tone «what do you need?» Whoa whoa whoa! Those kinds of manners right there will turn a customer off in a second, like they each did me. I don’t care how busy you are, you should be treating any customer who is taking the time to give you his/​her business with respect and courteousness! So to make the story short, I left and went and found another place. Like I once heard from a wise woman, «ain’t nobody got time fo dat!»

Needed to get my inspection done today. Went in and got taken care of right away. All the workers where really nice, but the manager was a little rude. Maybe he was having a bad day. Over all it was fine.

Worse customer service ever starting with manger on duty on 10÷08÷13 5pm. It almost seemed liked they were set on losing business instead of keeping it. Their most sympathetic member of their crew was perhaps their newest member. Their whole «we have a lot of work» has left me with the impression that care very little about the customers concerns and more interested in getting the cars in an out as quickly as possible. Not the type of folk I would want to dealing with my cars

This location has never steered me wrong. They don’t push unneeded work, always friendly and fast. I get my oil changed here, state inspections and a couple small things here and there. I will continue to take my car here.

SCAM ALERT. Yeah, I’m sure my car REQUIRES your special, overpriced synthetic. I also waited almost an hour for a simple oil change. This place is running a scam. What a bunch of slimy dirtballs. This is the Texas they warned me about.

Had a great experience here! I was in a rush when I came in and they took care of my car in speedy time! They knew my time frame and worked hard to get it done in time. I believe his name was Red, but he was the manager and he was very friendly and professional. I can usually tell when places like Jiffy Lube try to sell you on services you really do not need but here I felt comfortable with what they were telling me and they didn’t try to push me on anything. Reason for 4-​stars is because my experiences always differ at any Jiffy Lube. One thing I will recommend is to never get their wiper blades! Absolute waste of money because they do not work!

I have been coming to this location for years. I have tried others that are even closer, but the people here are always the best, and I consistently get great service. And the are fast, too! Always polite, courteous, friendly. I always feel good after I have work done there. Usually just oil change, but also transmission fluid, rotate tires, etc.

Jiffy Lube is like a casino. Eventually, the house always makes its money. Today was no different. $ 10 off oil change… What does that mean? Well, the regular oil change price has gone up. Plus, I ended up needing a new air filter.
Today I paid for the convenience. And to top it off, they aren’t even that Jiffy. More like Slightly Slow Lube.

DO NOT GO HERE, INEXPERIENCE SHOWS. Technician did not properly tighten new oil filter which resulted in oil slowly and constantly leaking out while driving the vehicle. Made a heck of a mess on the underside of the vehicle afterwards. When it comes to auto work in general do not worry about the speed of service, always worry about quality first because shoddy work can destroy your vehicle. From now we’ll change our own oil at home or find a shop with more experienced technicians who are not in such a rush and actually double check their work.

It was fast.
I saw the save $ 10 and thought I would stop in.
Still high for an oil change. Paid $ 60 which is crazy since my usual place is only $ 30