Hobby Lobby

Just giving everyone a heads up because I took my 5 year old to buy something she saved up for. I purchased my fabric first using a digital coupon on my phone and when it was her turn to pay, they wouldn’t let her have 40% off as well because we only had one phone coupon between us.
Thanks for helping me teach my 5 year old to earn, save, and shop, Hobby Lobby! I guess I should have printed out 2 coupons before we left home– didn’t realize they would be so stingy about $ 3.

This location is the worst when it comes to customer service. The check-​out lines are long, and there are never enough people working the registers. (I’m not sure where they all are, because you rarely encounter an employee on the floor, much less one that offers to assist you.) I spent almost ten minutes in line tonight, simply to buy a basic photo frame. Only one regular check-​out lane was open (the other was only for returns). When two additional employees finally showed up, they took people from the very back of the line … people who had just walked up. Not good customer service or common sense. Once you are finally able to find an employee in this store, they are surly and unhappy-​acting. Not a great shopping experience, to say the least.

The stories about the lines at check out are all true.
Normally, when lines are long and an employee comes over and says «I can help the next customer in line» that means they’re opening a new register, right? Wrong. So so wrong. That really means they are helping ONLY the next customer in line. One single soul. And everyone else is expected to just keep standing in the long ass line.
If you foolishly try to line up behind the one chosen person being helped by the just arrived staffer, you’ll be told that register is closed and have to turn around to get back in the long ass line you just came from.
I’m 99% certain the manager working front end is developmentally delayed which seems like an odd choice for management but may go a long way towards explaining the store’s managerial style.

Pretty standard Hobby Lobby, been coming here a lot the past month trying to settle into a new house. This review gets 4 starts because of the excellent service I received from the framing department today. Manuel went above and beyond to help me mat and frame the art that I brought in. Thanks Manuel!

I often shop here for art supplies and I’m giving another star for all the sales they have. But that’s it. So far I always had to wait in line at checkout because there is only one (or two, rarely) at the register. I find the customer service very poor. For instance, today I went shopping with my two kids and I had shopping supplies spilling out of my cart. I was walking down an alley and I politely asked a salesperson if I could get by. She didn’t notice, and continue chatting with another salesperson. Also, at checkout my arms were full. Especially with the baby seat. I kept dropping posters and frames as I walked out the store. Not once did any of them ask if I needed a hand. I know they aren’t obligated to ask, but I really would have appreciated it!

Although it took longer than expected this morning, nick in framing is awesome! Pays a lot of attention to detail and the framing department has gone a complete 180 compared to when I had some framing done back in December

My daughter needed puff paint for a project (did not know there is such a paint), so the first place I could think of was Hobby Lobby. The store had it in good selection of colors. I got a small tube in orange shade and paid less than $ 2 at check out. Happy daughter = happy Dad.

Nick in framing is the best! He was quick, efficient and had great customer service while putting our frame together. There were lots of customers in the framing so we had a little bit of a wait, but Nick made it all better with his good nature and attention to detail. We love our framed print Thanks Nick!

OK, don’t be a hater, I regularly shop here. I give gifts away for networking events and from time to time some of them are from here. This is a perfect place to shop for your older parents and great aunt who love glittery stuff. I also come here for art supplies I need to fix things for resale.

Awful customer service! Horrible management! I will NEVER do business with EVER AGAIN! I’ll make sure that anyone I speak to never does business with them.

Super organized and helpful employees, I guess things have changed after 3 years. The staff eagerly helped me find what I wanted. Will be coming back for more supplies.

I love Hobby Lobby. I go about once a week. My son and I are huge crafters, I crochet obsessively, and I have an etsy shop with crocheted goods, wine charms, jewelry, etc. I can almost always find what I need at hobby lobby, and if I can’t, I usually have to order it online because nowhere else in town has it either. The items I buy most are art supplies– paint, paper, canvas, yarn, children’s hobby kits, crayola brand products, etc. I don’t ever consider the customer service here to be an issue because I always know what I am looking for and have been here so many times I know approximately where it should be. I don’t think the employees are crafters themselves so they are not much help if you need help with a project. The store is always clean and well– stocked. Definitely check the website for sales and get you a 40% off one item coupon, (always available online).

This is a typical Hobby Lobby. They’ll have most everything you may need for crafting. The staff are generally nice and helpful when asked, but aren’t as proactive about asking if you need help as staff at other HL’s are. Also, the register lines here get VERY long before they bring up extra cashiers.

I usually love hobby lobby, but I have never felt more unwelcome. No one will help, everyone is scowling, and though it’s not crowded and there are TONS of employees, no one is willing to help. They’d probably be happier if I left.

This store could have the worst customer service I’ve ever experienced at any business in my entire life. You walk in and no one greets you. You check out with returns and the cashiers AND the manager act you’re really putting them out. I didn’t have the manager or cashier speak one nice word, like «how are you?» «Sure, we can help you out!» I didn’t even get a smile or «thanks for shopping here.» Nothing. What a terrible experience and terrible customer service. I’ve been shopping at hobby lobby for 10 years and that experience makes me never want to shop there again.

I really like Hobby Lobby. Mainly because I can take my dog. They normally have what I am looking for, and everything is always on sale. Of course, I don’t like crafts, I don’t overly decorate, and I don’t like nick-​nack patty wack thingy bobbers that people put in their homes. Hobby Lobby has lots of these. I keep it simple, and Hobby Lobby is able to meet these needs when I have them. Not often, but it’s good.

I understand that HL is no Joann’s or Michael’s, but to stay competitive in the crafts game, they need to step up their training in customer service. I have visited this location numerous times in the past few years for needed crafts, fabric, and ribbon, and some of their prices and variety in certain departments can rival that of «nicer» craft shops, but after today’s visit I would rather not shop here purely because their customer service is lacking.
Shopping at this particular location of Hobby Lobby is almost insufferable; the lines drag from checking out to getting fabric cut. Understandable since it’s a slower paced craft shop, but a wait with several people in line can triple the time it takes or much, much longer.
A visit to return fabric (which I had done research online beforehand and read their return policy) was met with waiting in the return line only to be sent to fabric for remeasuring, where I was then met with unpleasant attitude and several comments under her breath of how the fabric was too short, even though I hadn’t cut it. It turned out the fabric was opened and refolded the opposite way, but I moreso felt chastised for returning fabric even though it hadn’t been tampered with and even accused of returning less fabric than was purchased. I even felt cheap from the comment that they don’t get many fabric returns. I had even folded both pieces neatly. Gee, returning here doesn’t sound too fun, sorry.

LOVE this Hobby Lobby for 2 reasons. #1 I am a small business fashion designer and I am always running to hobby lobby, Hancock fabrics and Michael’s for supplies. This hobby lobby restocks their supplies very fast. I used to live in San Antonio and can not stress how the atmosphere at this hobby lobby versus the 2 I used to go to in SA is completely different. They are not the fastest place to shop, nor are they the cleanest or nicest (I prefer Michael’s in Rollingwood) but I’m giving them 5 stars for always having what I need literally days apart from buying them out.
#2 Pet friendly
This could be a con if you don’t share the mentality to take your dog with you everywhere. My Pomeranian is always welcome here as long as he is leashed and in the basket, I sit him in a doggie duffle bag and he never bothers a soul. It’s not company policy to allow pets — -but this Austin Hobby Lobby turns a blind eye to it. Not just ignoring it, they welcome it, interact with my dog and often times are 200% nicer to me whenever I bring him with me.
Also, other shoppers are 90% welcoming it too.
Personally I think this place is really great, I have had some annoying experiences with very slow checkouts and really rude guys sweeping the aisle I am on but other than that it’s one of the best managed Hobby Lobby’s I’ve been to.

so it is true that majority of the employees no nothing about crafting or where anything is in the store lol … But i go here often and I have had 2 frame jobs done here. always been a beautiful job done and worth every penny!!! I highly recommend Hobby Lobby for frame jobs…
They do have a clearance section in the back of the store with random things and you can just show them the online coupon off your phone for the discount (which does apply to framing).
Not much different about this location compared to others … And so their uniformity amongst stores is precise… Always watch the ads and check online before shopping… Never know what you will find.

The people that work here are NOT crafters and probably don’t have any interest in crafting — AND IT SHOWS. They don’t know where things are in the store, they don’t know the names or uses of the products they sell, and they can’t offer suggestions on your projects.
The cutesy things they sell are all from China and are sometimes broken right on the shelf. You know those things won’t last past one Christmas season.
Okay, so this part of my review might be mean, but I just have to share. I was buying fabric and the woman at the register had a very bad case of lice. I know what lice look like because I have a child in elementary school. The hair on this woman was covered with nits. Now, I don’t like to comment on people’s looks or hygiene, but she was handling my fabric and I felt extremely uncomfortable.