Gallagher Group

I currently live in a property managed by Gallagher Group, and have not really experienced any major problems. The place was clean when I moved in, the responses to my emails have been reasonably prompt, and I’ve seen the maintenance man around the place a number of times, so it’s not like he’s some sort of mythical creature who never comes out to the building. When my dishwasher wasn’t working right after I moved in, it took a week and several emails to get them to send him, but that was right when everyone was moving in and no doubt reporting all sorts of minor maintenance issues, as happens in any complex.
I will try to remember to update with any new notes once I’ve moved out.

I lived in a property managed by the Gallagher Group for a little more than 3 years. In the beginning, the people who were running the office were kind and helpful. After a while, I started to notice that the staff was changing, and things started to get worse and worse.
For example:
We had, in our lease, a 24 hour emergency contact who was supposed to respond to any emergency pertaining to our apartment. On the coldest day of December 2004, a maintenance worker disconnected the gas line to our apartment and the one next to ours to do some work. He never bothered to turn it back on, or to inform us that it was going to happen. We discovered that our heat wasn’t working after office hours, and when I called the emergency line I was told that having no heat in below-​freezing weather didn’t constitute an emergency. They refused to send someone out to fix it that night and scheduled a worker for the next day. I told the call center that if it got so cold that we had to leave for a hotel, I would be sending them the bill. I never even got an apology or a note from the Gallagher Group letting me know that they were aware of the problem. This was the first of many frustrating incidents, and I know we were not the only people in the complex having problems with the management.
When it came time to move out, I requested a walk through so we could agree on the level of cleanliness and any issues that needed to be repaired — they refused. I had hired someone to help me clean, and I know it was better off than when we moved in, but somehow, 3 months after we moved out, I got a letter saying there were hundreds of dollars in repairs and cleaning fees to be taken out of my deposit. They purposely avoided my request for a walk through, and I imagine that this is a common practice for them.
They only got 2 stars because the price for the apartment was reasonable and the majority of the maintenance people they hired were considerate and good at their jobs.