Executive Cleaners

Ruined my $ 500+ dress suit. No return call from Manager (Kevin) no matter how many calls you made. Absolutely ridiculous customer service, and the staff’s response is just awful when they failed to deliver what they promised.

DO NOT TAKE YOUR CLOTHES HERE! This place is the worst I have ever been to. They ruined the buttons on a jacket that has a label saying «do not dry clean buttons.» When I complained, they told me it was my fault. When I asked for the manager, they said the manager doesn’t like to deal with customers and is never here. I asked for her phone and they wouldn’t give it to me. So, I kept calling every day until they got the message to her. She relayed it to some guy who actually called back and promised to replace the buttons but never did until I called and called again. This whole absurdity took like 6 months during which I didn’t have my jacket. Oh, and the employees say the managers treat them like shit. Spread the word: this place sucks.

This isn’t the same location I took my stuff to, but it’s the same people. Anyway, my first visit to executive was fine (a little pricey if you ask me, but fine). The second visit, however, is what has prompted me to write this review.
I took in a shirt and a dress last Wednesday, and came back to pick it up this past Monday (it was ready the next day, but I was out of town). When I handed the lady my ticket, she handed me the shirt and said that they lost my dress. I nearly had a panic attack because 1) I need to wear this dress for a wedding in a week and a half 2) it was really expensive and 3) it was my favorite dress that I’ve ever owned. I was miffed to say the least. It only got worse from there. The lady then took a description of my dress and my phone number (which she already had in the computer). She then made a stink about me not having a local number because they apparently can’t dial long distance on their phones. Tough s*** if you ask me. Anyway, after the lady talked to her boss (whom she had to call since he/​she wasn’t present), she then thought it would be a good idea to try and CHARGE ME FOR THE DRESS. Yes, the same dress that THEY CAN’T FIND. I told them that I wasn’t paying for something that wasn’t in my possession, so I paid for my shirt, and left.
The next day, after waiting all day for a call about the status of my MIA dress, I finally gave in and called them. I tried 10 times in an hour and was given a busy signal. On the eleventh call it rang at least 15 times before someone picked up. I then got through to the same lady I spoke with the day before, she hadn’t talked to her boss about it the entire day, so she said she’d call her and then call me back. Another hour passes and I give up, so I called her back. She said that they had left for the day and she couldn’t tell me anything. I called again this morning, the phone rang at least 10 times before someone picked up and this lady was really rude to me and told me that they need at least 2 weeks to look for it. I told her that I needed to wear this dress in a week and a half and she said they’d «try» to find it.
I may have dragged this out a lot, but it’s absolutely ridiculous that between the time that I was scheduled to pick up my dress (Thursday night) to when I actually came (Monday), that they couldn’t have located it or at least called me and told me the situation. And then for them to have the audacity to try and charge me for the cleaning of a missing item is just ludicrous.
In summary: if you actually like having clean clothes returned to you, you should find a different dry cleaner.