Eat Out In

Quoted delivery under 60 minutes. Arrived an hour and a half later. They did call to say there was a delay but assured the food would be hot. It was NOT.

This is a really reliable outfit, and, actually, pretty much the only place i’ll order catering for my office from! Great variety of restaurants, and the staff is super nice and assessable. They even have a new feature which tracks your driver, so you can see exactly how far out your order is. I’ve been ordering with them for almost 3 years now, so I thought it was time that I write them a really good review. I highly recommend
!

Highly recommend this service! I am pretty needy and when I couldn’t find the item I wanted to order on the menu I opened up the chat Icon and someone instantly responded Don was his name I believe. He took extra time to call the restraunt to verify if they carried a particular item and added it on to my order. I truly appreciate the great customer service as I am in the service business as well. Keep up the great service!

No longer my favorite food delivery service.
I had used this service for over two years. I have ALWAYS been very pleased with them. Great, timely service, very pleasant professional drivers, with a great selection of restaurants for delivery to my area. I am probably NOT going to use them in the future as now that they are a big successful organization they have raised the minimum FOOD dollar amount required for delivery to 50 dollars for all but a VERY few restaurants available to me. Very very disappointing. Especially for those of us that have been loyal customers. Mind you, the restaurants available to deliver to me are numerous. That didn’t change. But most of them now have a minimum 50 dollar FOOD order amount on them. After checking with a couple of the restaurants it is clear this is EatOutIn’s choice. NOT the restaurants.

What a convenience it is to have this outfit pick up and deliver our meals on occasion.
They are straight up a professional service. Thank you so much.
Peter

I haven’t used eat out in for years and tried them tonight hoping they would have improved. Needless to say, they haven’t.
They promise food in 90 minutes but it took longer. You can track your order in their system and it took them about 40 minutes just to place my order with Chuy’s. The driver claimed he saw the order took 40 minutes and had several excuses including blaming Chuys. After all that, the order was partially wrong and the food was cold.
Looks like I’ll be picking up my food in the future. :)

I’ve been using their service for about 3 years, sometimes as often as once a week depending on my circumstances. Overall I’m terribly pleased and, honestly, some nights I might’ve gone hungry without them. There have been some errors and hiccups here and there (part of the order missing a couple of times, a cancelled order once, an unfriendly delivery driver on occasion, tepid food a couple of times) but most of the time I’m delivered hot food to my doorstep by a nice person in a reasonable amount time, often in the rain or cold, with a smile on their face. I’ve even had a couple of «regular» delivery people that got to know my preferences and stuff and made me feel really taken care of. I like that they keep the hot food and the cold food separate and that I can stay updated with the status online… actually tracking the driver door to door (so I know if I have time to take that quick shower or not). And, most importantly, anytime there’s been any problem at all they’ve done something to fix it… from returning to the restaurant and bringing the forgotten dessert to me later to personal apology emails with credits to my account. It seems it would be difficult to completely avoid errors and delays with the nature of their business, but what makes them a great company is how they quickly and sincerely they try to amend them, they have excellent customer service, which sadly is missing from so many places. As for all the reviews that mention the delivery fee and gratuity… seriously? I generally expect to pay for services that are being provided, so I have no problem with that. And by the way, if you order during bad weather, it doesn’t hurt to add some extra to the gratuity… remember, you didn’t want to go out and drive around in it and they did it for you, that should cost something.

A bit pricey but the tracking on the website is detailed and makes it easy to keep an eye on things. The last few times I’ve ordered through them the service has been swift and friendly, with the hot food piping hot. They offer service from a nice variety of restaurants. It’s a nice way to treat myself once in a while.

have been ordering from them for a longtime now. They always screws up. Last 3 orders from them requested a special sauce and every time driver says there is no special sauce. This has been becoming a habit on their end. I would not recommend this service to anyone. They charge 7.95 for delivery but service is just simply crappy.

I have had a few good experiences with this company, but I worked with Dana today and she was amazing! She made the process extremely easy and was very accommodating! Thank you!!!

Called in on a wednesday afternoon with a simple order from Chuys and had to remind to person over the phone to make sure she had my adress and to take my card iver the phone. Apparently they were using the ones on file (I was asked or told about saving my card information) which luckily were both incorrect because I dont feel like paying for someone else to eat my food.
When the food finally arrived 1hour and 15minutes after the 45minutes quoted to me, cold and dry missing a good portion of the order I called in and was refunded half of the cost which was nice of them but for a service with a $ 7 delivery fee I feel as though I shouldn’t need to go through this trouble.

I have used them several times, and everything was great! Yesterday I ordered Luby’s and that was not great. It was not Eat Out In’s fault, the restaurant did not have what I ordered so I had to get something else, which took forever, then the food was just awful. Felt sorry for the driver because it took up so much of his time. Will defiantly use them for the future, wish they had more restaurants in my area.

My food arrived in the stated amount of time, but was completely disgusting because it was completely cold. I’ve honestly never been so dissatisfied. For $ 7.95 delivery you’d think they could provide some value in their service. I would never recommend or use this service again.

Excellent customer service!
Had to change my order delivery date and they made it simple and hassle free which is really hard to come by these days!
Ordered a hot meal and all the goodies from Chuys in Round Rock to er supersede delivered to my dog sitter. I had a specific time that I wanted it to get there and they were right on the money!
Walked in, asked for the lady. Delivered a hot meal. Bammmm!
I prepaid online and tipped so it was easy peasy!
I will definitely use this company again. Did I mention I was traveling and was actually in San Fran California and placed the order? The idea of getting a meal from one of Austin’s top restaurant delivered while being states away is good in my book!
My dog sitter was very surprised and order was exactly the way I ordered and still hot!

Wow, I am surprised at all the bad reviews. I’ve used this service a half dozen times since moving to Austin and there is nothing better for busy employed moms who don’t always want to cook. I am baffled by anyone complaining about the wait time or the fee… these seem like normal business practices when they have to go to a restaurant to get your order, then drive through Austin traffic to deliver it to you. I’m willing to pay the fee because they are doing exactly what I don’t want to do. I hope they are charging enough to stay in business because I think they are awesome.

Have only used them once… but i gotta say, I am impressed! Ordered from 2 places for Friday afternoon/​evening. They arrived 10 minutes before estimated and everything was great. Driver was so polite. Order system was easy. I’m switching over from dine on demand which is total crap. This company did a great job for us and we were very pleased! Thanks for the great customer service!

Outstanding! Danish was funny, warm and helpful. Darren is so professional. Best service in town

I’m surprised they have even three stars; assuming it must come from the desperate that do not want to drive at night. I am so over Eat Out In that I hope they choke on their own marinated assholes while they contemplate their hour and fifteen minute delivery period that frequently becomes two hours. They have yet to get my order correct, consistently do not deliver over time, and continue to impress me with a level of incompetency generally only found in government.
Add to this their «deeply caring» about their repeated failure to provide even minimally acceptable service, and their underwhelming apology that apparently starts with blaming the customer and ends at boot licking and I feel I’ve been violated beyond the exorbitant costs. I hope to never deal with these shitholes again unless it is to put them in their toe-​licking, ass-​kissing, mother-​fucking toad ass places. That the manager laughed and told me I must have miss-​ordered when I was looking at my receipt was the last straw.
I said never-​again the last time they got my order wrong, delivered it cold, and late. Shame on me for not driving myself to Chuy’s — they have «to go parking» allowing me to stay comfortably in my batman pj’s for less money, hotter food, and friendlier service.

I was a loyal customer of over 2 years with this service, as they are one of a very few that delivers restaurant food in the San Antonio area. Let me start by saying they deliver to every single zip code in the city except one, mine. I am exactly 2 blocks outside their delivery radius, so in addition to the FIFTEEN % delivery fee (that’s right, they charge 15% of your food total to deliver to you), they then charge me a mandatory $ 10 gratuity (that’s right, they charge me on top of the 15%). I don’t mind tipping my drivers, and I’m a damned good tipper, but I don’t like being told how much I have to tip. I’m an adult, I know how to tip 10% of my food total for delivery and 20% for eating in a restaurant. However, I was okay with this mandatory tip for the last 2 years or so, up until today.
Today, I got a call back about my $ 54 food order from TGI Fridays (which turned out to be $ 78 with fees). I was told that because it was 2 miles further than the normal place I ordered from, I was now going to be charged a dollar for every mile in addition to my mandatory $ 10 tip. Where I normally ordered from was 16 miles out. Never got charged more than the $ 10 tip + the 15% delivery fee. Today, they wanted $ 18. In addition to the 15% delivery fee. Let’s not forget that they always quote a 90 minute delivery. That’s right, no matter what time you order, how slow they might be, even if you’re less than a mile or two away, you don’t get your food for AT LEAST 90 minutes. I have waited as long as 2.5 hours to get an order before.
When I called to find out why I was being charged extra, the man I spoke with, Chris, was rude and flat out lied to me about the gratuity changing. After several minutes of him trying to talk me out of canceling my order, I finally got it canceled. A few moments later, a very nice gentleman called me to say, «Oh, we’ll let you have it for the $ 10 delivery fee. That earlier mishap shouldn’t have happened. We want your business, so we’ll keep delivering for the flat rate $ 10 gratuity in addition to the 15% delivery fee you were paying.»
Here’s the thing. Even though I ALWAYS tipped on top of that $ 10, I don’t like to be forced to do it, especially with the exorbitant amount of delivery fees that are already enforced. Who wants to order $ 54 worth of food and have it come out to $ 96??? That’s insanity.
I told the gent that called back that I would never give their company my business again, and I mean that. When you have a customer issue like this, you should try to do a little more to soothe them than «We’ll let you keep paying us for the original price.» How about a little discount today, especially in light of the absolutely awful experience? A customer of 2+ years, that was ordering every 2 weeks in the amount of $ 75-​$ 100 or more is worth it, in my opinion.
Shame on you Eat Out In. You’re absolutely destroying the pleasant experience you once were so careful to foster.

The owner reached out to me, and offered me a refund for my issues that I had with my last order. I have yet to try them again, but I’m updating my review for the simple fact that they took the time to reach out and try to get understanding of the situation.
I will give them another try in the future, and update my review at that time.