City Wide Services

City Wide just installed a new AC unit in our house and the service was excellent. We called 5 other places and no one else returned our phone call, but City Wide came over immediately and spend 2 days fixing our issues. Really impressed with how timely everything got finished and with the hard work those guys put in. I would definitely recommend them for future use and want to thank them for everything they have done for us!
Thanks again Cody for everything!

I can’t say enough good things about City Wide AC. My system stopped working and I called right at the end of the day. Mike the owner came over to my house after hours to help. The news was grim. I needed a whole new system. Mike knows how serious a decision that can be in time and money. We went over options like old friends without the pressure of a hard sell. When I picked the system I wanted he scheduled me immediately. His team worked like an Indy 500 pit crew. Fast, fast, fast. They completely removed my broken unit, replaced it in a couple of hours and I was cool again. They may have left my house cleaner than it was before they came! Mike personally went over all the paperwork and hardware to make sure I had every question answered before he left. Everyone hates a broken AC, especially during a Texas summer! The guys at City Wide AC really hate a broken AC and will move mountains to get you cool and comfortable again. Mike is definitely my «AC Guy». Please do yourself a favor, call City Wide and make them your «AC Guys». Stay cool.

Mike with CityWide was great. This is the second time I used them. The first time I was quoted some high prices and they came in and fixed the problem when everyone else was trying to up sell me and said I needed a replacement. Now I really did need a replacement and they gave me a great price and had the job done the same day. Very easy to work with. I would recommend them to my family and friends.
Matthew

They replaced my broken thermostat, and explained how it works to me. At first the installer didn’t realize that he could wire it the way I wanted, but after I asked him to give it a try it he managed to do it, so all ended well. I would hire them again.

City Wide has been out to my house a few times for different reasons & always has a solution for the problem,
Mike is very knowledgeable & I trust his opinion & skills.
I would recommend City Wide for all your AC needs.
I also appreciate the prompt & courteous service!
Thanks Mike & City Wide for everything you’ve done for us!

Highly recommend City Wide for fast and great service. Mike and Leo were professional, prompt and gave excellent service. They arrived ask what was wrong and fixed the issues within minutes. The guy are the ones to call if you want to stay cool.

The techs were helpful and polite. We had them come out to clear our AC condensate line, which had become badly clogged. They were clearly invested in getting the problem worked out and actually showed joy when they finally fixed it. Lol! They took off their shoes even when constantly having to go out and in, so they wouldn’t get our carpet muddy (it just rained last night). We’ll call them again if we need them for sure.

Our A/​C stopped working late Friday night. We have alway heard great things about City Wide and the owner is an old neighbor from our previous neighborhood. Called Mike first thing Saturday morning and he was able to squeeze me in on a busy Saturday! Was at the house by 10am, and had our air fixed and running by 4pm. I would say thats a pretty awesome turnaround! He’s professional, honest, affordable and a dog lover which is a plus in my eyes. Would recommend City Wide to anyone that has any issues with the A/​C.

Mike and Leo were very helpful and efficient. They fixed the problem with the AC and were very pleasant. They also were able to come on Saturday! They are really hard workers and were able to get the job done with no problems.

Dear Austin community,
Well, we had a major issue with our air conditioner in the height of this heat. These guys were on it! More than fair, knowledgeable, going beyond the call of duty, we are pleased as heck to share this review with you. We are cool, once again. The fact is– when vulnerable– how do we know who to trust? That’s why this forum is so critical. Mike and his crew poured over the problem, did not cut corners, AND, found one room in our brand new home that just wasn’t vented properly and reworked it! Our family gratefully wishes to acknowledge such honesty and care coming from City Wide AC and Heating services.

Mike is amazing!!! We woke up Sunday morning to our AC not working and then found out, from the news, it was a heat advisory day. We thought for sure that no one would be able to come out on such short notice on a Sunday. Mike was here within an hour of us calling and had us up and running within another 30 minutes. The fast, friendly service was much appreciated and I am recommending him to everyone I know.

Solution finder, problem solver, experienced and someone who stands by their work. Mike Gonzales is someone you can count on for your residential and commercial needs. Not only does he show up ON TIME but he stands by his estimates.
Call him BEFORE you need your AC repaired and he not only save you money but can also provide maintenance to your system to keep it alive and well.
He came out to our home and was able to replace a motherboard or card in our AC unit and had us back and chillin in no time. My wife say’s «Ron, don’t muck this up, call Mike»…happy wife, happy life.

My A/​C hose got stopped up and the unit stopped working on a Saturday afternoon in the summer. So I called Mike and he showed up at my house within a half hour, blew out the hose and had it running again before my house even got hot! That’s as good as it gets… he’s my hero!

The folks at CityWide are special. Yesterday my AC unit went out. I have kids and pets and it was hot-​I called them and they came over right away! Found out my fan motor on AC unit was bad. They gave me a great price and told me they could fix it right away. They are professional and know what they are doing. This is the company I call when I need my AC or Heat unit fixed. And, as a bonus they are kind people. They have become quasi friends through fixing my AC several times. A big shout out to Mike. Thanks for being who you are: an amazing human! :)

I can not recommend these guys highly enough. If you go with them, you’ll be happy that you did.
We had a horrible experience with the manufacturer of our AC unit. It went down about every 6 weeks, and never at a good time. This continued for about 6 months.
After several contractors, the manufacturer said CityWide was their ‘goto’ company for problem solving issues. Working with Mike and his crew from CityWide was a Godsend! They came out time and time again over the course of the next 2 months dealing with this defective unit and always with such a great attitude!
Because the unit was defective from a manufacturer design flaw, they had rebuilt the unit a couple of times as well as replacing the freon each time and never once charged us. Finally, after jumping through all the manufacturer’s hoops, Mike was able to secure us a new unit and had it installed within hours of getting the okay.
I know more than I ever wanted to know about HVAC units and the companies that manufacturer, sell, install and repair them than I ever wanted.
What I can tell you now is this: Mike and his guys from CityWide are the best! They were great communicators, did what they said they would do and worked tirelessly with us to get this situation resolved. They came early and were willing to stay late. If it meant working the weekend to get the job done, they were there and always with a great attitude.
Again, I can not recommend these guys highly enough. If you go with them, you’ll be happy that you did.

I called City Wide Services after I had a few problems with my AC. Mike and Jake arrived in no time and thoroughly checked my air conditioner.
They were friendly, knowledgeable, and never tried to sell or fix something that wasn’t necessary.
I could tell Mike was passionate about his business and his expertise shined. Mike explained everything he was doing and I came away with some great tips!
City Wide Services is the only company I will call for my AC needs!

City Wide is MY go-​to A/​C repair company. They always answer the phone or return your call ASAP. Mike goes out of his way to explain whatever issues need to be addressed and will not accept payment until he knows when he leaves the job that his work is complete. He runs his business the old-​school way… with quality service, honesty and fairness.

Citywide services my daughters private school in South/​Central Austin. When I needed some additional intakes and ducting work in my home, I immediately called him (knowing how PICKY the school is about their vendors). Mike himself came out look at the unit and to do the quote. He is personable and timely, and not only explained WHAT needed to be done, but also WHY. I did get a second quote for the work and it was going to be twice (literally) of what Citywide quoted.
When Mike and his guys came out to do the work, they were professional and efficient and even cleaned up afterwards. I was so impressed by their work, I tried to tip the guys when they were leaving, and they wouldn’t take it! «Thats just what we do!»
I can honestly say that that I could not recommend this company more. I just wish that there were more business like this one which is truly local and totally reasonable.

I called City Wide Services and over the phone had a thorough discussion of my issue. I did not need their services at that time, just paranoid.
Then several months later, a new issue developed; they were prompt, thorough, comprehensive, and competitively priced.
I was given a quote and told the equipment replacement would be the equal quality/​efficiency etc, and it turns out the equipment I needed was about a lot more money and was a tougher job than anticipated. City Wide kept their promise and stuck to the quote.
They provided great service and are true to their word.
I have no hesitations calling on them again for big or small projects.
It is nice to know there are still honest, hardworking, thoughtful A/​C-​Heater service providers in Austin.