City of Austin Bulk Trash Pick Up Week

11÷18− Trace and Kate Cody request trash cans for their new house. In response, City of Austin cancels the order because they assume Trace and Kate don’t need trash cans since their house has a unit number on it. This is an incorrect assumption on the part of the city of Austin.
Week of December 2– Puzzled that their trash cans haven’t arrived, Trace and Kate call the city of Austin. They’re informed that the order was cancelled and a new order has been placed; their trash can will be sent in two weeks. They are told to leave their trash bags out and they will be picked up. Trash has been piling up at their house for 2 weeks. Trace and Kate inform the city of Austin employee they have 4 trash bags and are told that is fine. The trash is put out for Wednesday, trash day, and no one picks it up.
Week of December 9– Trace and Kate call the city of Austin to tell them no one picked up our trash the week of December 2. They are told to leave their trash out for pickup Wednesday with a sign that says «WAITING FOR CITY CAN». Trace and Kate do this, and their trash is not picked up, and their trash cans are not delivered in spite of the city saying they would be this week. Trace and Kate call back and are told that someone would be sent within 24 hours to pick up the trash, so leave the trash out all night. No one comes to pick up the trash, animals get in the trash and get trash all over the neighborhood. Trace and Kate call back and are told that a supervisor would be calling to confirm that someone would be getting our trash. So Trace and Kate leave the trash out again and animals get in it again and get trash all over the neighborhood. Trace picks up all the trash everywhere.
Four separate times the city of Austin has promised to pick up Trace and Kate’s trash. After living in their house for 4 weeks, they are completely desperate. At this point, leaving the trash on the steps of the City of Austin building seems the most appropriate. Perhaps leaving the trash out for days so animals can get in it and get the trash everywhere would be fair.
There is now a giant moving box labeled «WAITING FOR CITY CAN» outside our house.
PLEASE PLEASE come get our trash. PLEASE!