Carter’s Babies & Kids

I hope my review will get to an attention of the regional manager. Review is all about Rose, she is either cashier or sales person. First of all, we shop a lot at Carter’s, probably we spend $ 200 – 300 a month shopping online or at Austin’s stores. We have kids… My wife ordered stuff online, paid with credit card the most part and the rest with a gift card. Some of the order we didn’t like and she wend to this store to return it and Rose made that visit the worst customer experience we ever had. She refused to refund our money that we earn that hard! She was rude and very unprofessional. She was acting like an unpleased owner of this store, like the only desicion maker and The Queen of The Carter’s Empire. She insisted to give us a store credit instead of refunding our credit card. I can not stand rude customer service. Will be buying stuff only in Round Rock store from now and if I will have to return some of my purchase I will definitely come over here. Please Rose, get some customer service training and treat us a little bit better. We are loyal customers of this awesome company.

Quality of clothing is excellent, and very cute. My daughter has been wearing Carter’s for years and no issues with shrinkage, tears etc. Sizes seem to run a little big. Definitely bring a coupon with you… Once you sign up for their rewards program they’ll mail you 20% off coupons like it’s going out of style. I like the little play table in the middle so I can shop while my daughter plays. (If she shopped for herself it’d be kitty cat jammies and pink sequined zebra print everyday). Not a fan of the «mark-​up, mark-​down» ploy, though, and Carter’s seems to have invented it.

Arbor Walk may be the most infuriating shopping center design in the universe, but sometimes a mama’s gotta do what a mama’s gotta do and I brave the logistical nightmare of this place. When I do, 7 times out of 10, it’s to drop by Carter’s. (Okay, Spec’s next door is probably the #1 reason, but once I’m in, might as well stop by Carter’s, too.)
Carter’s is a national chain store with color coordinated children’s clothing for ages 0−7ish. Remember Garanimals (from the 1970s, not the current WalMart version)? It’s a similar concept here. You can get matching big/​lil sister or brother outfits for your friends having another new baby, or quickly pickup dresses, pants, shirts, and accessories for a few outfits and waste no time trying to figure out what matches, because everything is either bundled into sets, or at least displayed in a way that even a clueless new uncle can figure it out.
My son is almost to the end of the Carter’s sizing limit now and I’ll be sad that I’ll no longer have such a convenient source of holiday pajama sets and durable all cotton Ts, jeans, and such, all with no licensed characters slapped on them (yay!).
If you have kids (or know a lot of them) and like these clothes, be sure to sign up for the Carter’s customer program. You’ll get MUCH better prices when you shop with their monthly coupons for 15−20% your total purchase. On top of that, almost every time I shop here, I get several other coupons or vouchers for more dollars off at my next visit. Last time, I mentioned while standing in line that I didn’t have a coupon on me and the mom behind me gave me hers for 20% off and the cashier let the other mom have it back afterwards for a future use — so nice!
If you like Carter’s brand stuff, you’ll also want to check out the kids’ clothes in-​store at Costco. They often have 3 piece PJ sets, 3 piece play clothes, and other outfits from Carter’s brand at rock bottom deals.
By the way, the Unilocal category is wrong. There is no baby gear or furniture at this store, only clothing for babies through age 7 and a small selection of shoes, toys, and accessories.