Capitol Fence & Deck

We used these guys for our last house and they did a good job. They came out to our next house after we moved in over a year ago. This was a very expensive fence. I have had quite a few neighbors asking me who built this fence. I live on one of the busiest streets in the Eanes school district, it gets lots of exposure. I have paid them over 11k USD for this job. They still have not finished the job. Small details still to be completed, staining incomplete and not even and a few fence post caps missing. They damaged my neighbors property and have not remedied the situation. We spent months chasing them down to come and try to finish the staining. Darren came out to do it but it needs another coat and the outside has no stain on my neighbors side of the fence. Then I get a call from them telling me I owe them 750 USD. This isn’t the way I wanted this to end. We were very understanding with the delays on the earlier staining due to weather. They need to complete the work. Lack of response and zero humility. We had a lawyer send a letter to discuss the damage done to my neighbors home since they would not respond to them after they tried to contact them directly. They never accepted the letter and back to the lawyer it went. Try another builder if you need a fence completed.

When we built our house 5 years ago, I took one look at the builder grade fence and told my wife «plan on replacing that in half a decade». Right on schedule, it started coming down on it’s own.
I contacted 3 fence companies, and was very specific about what I wanted bid. I requested a 7′ high cedar privacy fence with metal poles and 3 stringers. (There was actually a 4^th company that I contacted, and their response was «you don’t need that». To which I asked «how do you know what I need without setting foot on my property». End of discussion.)
One company wrote up a bid for a 6′ fence with wooden posts. I called them on it, and asked if they wanted to rebid. They said «don’t worry… it will just be a little more». OK… one down.
The second company wrote up the bid correctly, but didn’t specify the materials they were going to use. They were also incredibly expensive.
Capitol Fence was the only company that wrote up what I considered a complete bid to include specifiying the exact materials they were going to use, as well as breaking down the costs (installation, demo, gates, etc). What really sold me was the option of getting welded steel frame gates that are fabricated on site. The first thing that usually goes out of whack is the gate… it will start dragging and not close correctly. Not these things… they’re going to still be standing long after I’m gone!
We had weather related delays, but once we got started it sailed right through. The back of our property backs up to a walking trail, so Mike (the company president… who actually came out to give me my bid) was insistent on getting that side done in one day for security reasons. That meant a lot to us.
In the end, we got a great fence that’s built the way I would do it myself if I had the time and energy (ie; over-​engineered!). It’s straight, solid, and not going anywhere. The site supervisor Darren and the crew were courteous, professional, and hard workers. And in the end, the invoice reflected exactly what we expected.
If there was a «like» button, this is where I would press it.

Contacted Capitol Fence and Deck after seeing their name on a couple fences we liked. We called and Darren came out to look at our yard. After receiving a few bids we decided on going with Darren. It wasn’t because of price as all bids were very close in price and quality, but because we felt the most comfortable with Darren.
We were in a time crunch as we were set to move in to our home in 10 days. Darren told us no problem and had a crew out there 3 days later. It even left us with enough time to get sod down for the dogs before we moved in.
We chose a 6 foot iron fence for our yard. The fence looks absolutely stunning. No debris was left behind by the installers.
I would highly recommend Capitol Fence and Deck and Darren to anyone looking for a new fence.

From the start I wanted to work with these guys because after YEARS of looking we finally saw a fence design & installation that we loved and these guys had built it.
After reading these Unilocal reviews, I admit I was skeptical about choosing Capitol. Armed with the knowledge of where other Unilocalers had had issues, I made it my mission to make working with Capitol a satisfying experience. Knowing that others had «fallen off the radar» without ever receiving their bids, I made certain to pester them (including an email to the company owner), until my bid was delivered. Yes, it was a little later than promised, but I was persistent and I got my bid. Having seen the work they had done, I knew my proactive approach to getting the job done was going to pay off in a gorgeous fence.
We chose a pretty involved design, with lots of metal posts & digging in hard clay soil, so the demo of our old fence & building the new fence took about 5 days. I routinely checked in on the progress & found it easy and comfortable communicating with the workers when I had questions or comments about how things were looking. They worked clean, and quiet (all the digging was by hand), and they always asked if they had questions along the way — I love that.
Wayne, the construction manager, was readily available & responsive to my comments and questions. After the job was complete, I told him that we wanted to add an additional lock on the inside of the gate and he stopped by to give me a can of the spray paint they used so the new latch would exactly match the other hardware they had installed. He might have offered to put in a secondary latch for us, but we felt that was something we could DIY.
A few weeks after installation, we had the fence stained and I found one issue with the construction — there was one row of boards where the light came through unevenly. This became very apparent once the dark stain was applied. When I showed it to Darren he took the words right out of my mouth. He said, «Once you see something like that, you just can’t not see it. It has to be fixed.» That was exactly my feeling and it was so nice that he agreed & they came back to fix it ASAP (even though the job had been completed & fully paid for for several weeks).

I called. Darrien and I chatted. He seemed quite helpful and I was already leaning toward using him as opposed to the other gate folks I had an appointment with. But… he never showed. No call. No email. No text. Nada.

Darren came out and was quite helpful. We thought we had it all narrowed down, Darren even left a fence sample. But Darren never followed up with his written bid. I emailed him months later and he said «gimme a call». I said «send your bid». No response.
He even left his darn sample fence here. Don’t waste your time with this guy.

Called and emailed through the website several times trying to get a bid sent over. They never sent it after trying for 2 weeks. Of course I gave up and went with someone else who came out twice and sent my bid within a day.

If you like indifference bordering on contempt, this is the business for you. I spent 45 minutes of my time with their estimator, and after a week of not hearing anything, called their office, left my name and number and was told I would be contacted. It’s now a week later and still… nothing. The least one should expect from a place of business is common courtesy. Instead Capitol Fence just serves up common behavior.

I now live in IL, and I contacted Capitol fence for information on the materials of the popular Austin ’ bull fence’ so that I could explore having it built here. I called seven fence companies in my area, and none could find that wire, and yet the ‘Estimations Manager’ at Capitol did some research on suppliers in the midwest and found them for me!
From the beginning, it was clear to them that they wouldnt make any money from me, yet they were kind enough to help me anyway — and within 24 hours.
THANK YOU!

I have to say that I am pretty good about giving people chances. And I feel as though I gave Capitol Fence & Deck as many chances as they deserve and more. I called Capitol Fence & Deck and left a message saying that I needed a quote, and I also filled out their online form. I never heard from them. So, a few days later, I tried calling again. This time, the receptionist answered and was able to get me scheduled for a quote. The gentleman that was sent out (I won’t write his name as to not embarrass him too much, but probably knows who he is) called saying that he was going to be 15 minutes late. Well, he ended up showing up 30 minutes late. And that was really not good because my husband and I had somewhere to be 30 minutes after he arrived. So, we weren’t able to have a good conversation about the project that we wanted done, and we felt very rushed. Even still, the guy had come out on a Thursday and said that he would email me a quote that Saturday. I waited and waited. Waited all the way until today (Tuesday), and still no quote. So, I called them again and the receptionist said that she would have him call me. Waited all day. No phone call. I am trying to hire someone that I can PAY to do a service for us. The last thing I want to do is have to chase someone down. I’m very disappointed by the lack of communication and professionalism that I have experienced with Capitol Fence & Deck. Their competitors, AusTex, will be getting our business as they were very professional, punctual, and kept great communication.

I talked to quite a few companies before hiring Capitol Fence to install a fence and motorized gate for me in 2008. It was the right choice! They were very professional, fast, and did a great job. Just recently I called because I had a problem with the gate. It turns out it was just a dead battery, but William was out the next day and got it working again in no time.

Excellent, quality workmanship. Darren was a very thorough and descriptive estimator. He brought samples of all of the items used on the fence. They did a great job all around. It’s not a cheap purchase, but we know the fence will be in good shape for many, many years to come.

We started looking into fencing with no idea what fencing costs. Our first bidder saw our concern over price and tried to sell a few lesser fences, but we just weren’t communicating. Our second bid, over the phone, was half the first bid, but they were going to use cedar posts, and we worried the posts would rot in half the time.
Enter Darren. He listened carefully to our concerns, and suggested we build in stages. He outlined the front yard as one stage, and as we could afford, we could build out the back. Our reasons for building centered around immediate problems we faced in the front, and his idea resonated with us. We jumped.
I work from home, and said all along that they could start any time – sooner is better. But if you’re planning to look back on your fence (or anything else the awesome contractors I worked with did for us) ten years from now and think «man, it’s so awesome, but he was 10 minutes late that day», go somewhere else! I don’t want to subject my guys to you!
Alan did a great job making sure we were all in agreement with the nuances of the fence before we started. Another reviewer quoted the installers’ names, and my memory is slightly different – I probably butchered the guy’s names on both jobs…
The installers put in the posts one day, then the rest on day two. The posts were straighter than the walls of any house I ever lived in! The finished fence won many complements from many folks we’d never had stop by before, and months later, we’re still meeting new neighbors over the fence!
We called them out for Phase II and it turned out every bit as good as. Phase I. We highly recommend them to any and all that stop by to ask us about it!
As an aside, I’m not aware of anyone else in Austin that uses the same fence posts on a bull panel fence. Take a close look at their photos, and compare them to the other installers in town. There’s the cedar post guys, and some guys that wrap a chain link fence post in cedar and hang bull panel from it. We felt the bull panel fence design from Capitol Fence looked the best, and our neighbors love it too!

I can’t say enough about the job Mike Morrow and his crew from Capitol fence did on our front yard fence.
We wanted a 4′ high fence using horizontal cedar fence planks and galvanized steel poles. Mike took the time to listen to exactly what we wanted and made several specific recommendations that greatly improved the finished look of the fence. His crew (Thanks Pacheco!) took their time and did a phenomenal job! 3 days of 9 hours/​day, stepped the fence perfectly with the grade of the yard and left everything spotless when they finished.
Always nice to find a great company that truly cares about customer service. After calling several other fence companies before landing at Capitol Fence, it was a breath of fresh air.
Just skip Viking, Austex and give Mike a call for your fence needs, you won’t be sorry.

When I bought my 1948 Tarrytown charmer (read: lots to fix), the one major must-​have it came with was an automatic gate on the driveway. My family loves that gate as much as our dog, and can’t imagine living without it!
Despite my love for it, we have back into it at least two times and had to call on Capitol Fence to fix it. In addition to the repairs, they have replaced batteries, resodered the hinge, and lubricated the joints on a regular basis. They also dealt with a battery warranty issue and got them replaced for free — despite no obligation to do so. They always do a first class job at a very reasonable price.
William does most of their repair work and he is stellar.