Bullet Towing

Bullet Towing is incredibly professional and very polite. I had two tires blown out and I was stranded at 10 pm. I left my car in a neighborhood and called Bullet Towing after a bit of searching online. Spoke to a gentleman (I think he’s the owner) over the phone at 1 am and he was very polite and made me feel at ease. He gave me an honest estimate and took my information down so that they would be ready for me the next morning when I had planned to take my car to a tire shop.
I called back the next morning and they remembered me and the location of my car! Eric from Bullet Towing met me at my car and did all the heavy lifting. He was incredibly polite and had a good sense of humor, a real gentleman. He also had prior knowledge of the tire shop I had chosen, Leal’s Tire Shop on E Cesar Chavez. He recommended Leal’s with confidence, and he was right about them; Leal’s is superb.
I highly recommend Bullet Towing and I will certainly be calling them the next time I have a roadside emergency.

Eric is awesome and made me feel comfortable in the tow truck. It’s a shitty situation and he helped me make light out of it. His TDLR is: 64 0900C. Thanks!

I hope you never find your car rolled up on top of a concrete block at 11 pm, bashed and stuck and two wheels off the ground, but if you do, Bullet Towing is the place to call. They aren’t just a typical towing service. They can handle tricky situations at any hour and get your car towed without a scratch.

Ever drive your car halfway off a cliff and bottom out over the edge? You’re gonna need a very resourceful and confident tow truck driver. Call Bullet towing and ask for Charles! No doubt in my mind — he can rescue you from almost any situation with his spontaneous ingenuity and positive attitude. Thanks so much Charles and Bullet towing for rescuing us!

Great service. Fair price and they even offer a Unilocal coupon for 10% off. ²⁴⁄₇ phone service so I could schedule an early morning tow.
The driver was friendly and even gave me a ride to work.
Only gave ⁴⁄₅ stars because he was a little late.

My son needed his car towed when he moved from one unit to another within his condo community in North Austin. I cringed for the operator who had to endure so many speed bumps in his nice tow truck during the two block move, but he was good-​natured about it.
Our driver was right on time, and was as professional and efficient as he could be! We were given an exact quote over phone, and the price was quite reasonable. Thanks Bullet Towing

I found this place on Unilocal,and they were perfect for our needs! I needed to get a jeep towed so I called in early in the morning and spoke with a very helpful representative on the phone. She have me a quote, not a range of what the price would be and she was the only person out of all the places I called who asked all the right questions to make sure they could meet our needs. I scheduled a pick up time, and our driver Richard was there on time to pick the truck up. He was friendly, he called to let me know when he arrived, and he didn’t waste anytime getting things going. I will definitely use this company again if I ever need a tow!

Great experience. The only company willing to come get me in central Austin and take me and my car to Georgetown. The girl that answered the phone was very polite. They showed up on the early part of their pick up window and called me when they got to the car.
James was very gentle with hooking my car up, a pretty cool dude to hang with for the 45 min ride, and professional.
They will be the first company I call next time and will happily recommend them.

I had an interesting interaction with this company. To start with, although there was a downside, they were completely professional and worked with me throughout the entire ordeal.
I had a vehicle that had been sitting for about 6 years that I needed towed to get new tires. I called ahead and scheduled a pickup, which was quick and easy. They called before their arrival and were very punctual (which is tough in Austin traffic). We had discussed dropping the vehicle off at a specific location, and although the address was established, there was a miss-​communication about the actual business. It had been dropped off at the wrong tire store! (Which happened to be across the street.) However, once I discovered the mistake, they quickly sent the tow truck back and delivered the vehicle to the right store.
Why is this still a 5 star transaction? Not only did they correct the mistake quickly, the head manager gave me a call himself to apologize as soon as he heard about the mistake. I was very surprised! Its rare that I meet with such a professional auto company of any kind, so to that end, I say great job! I will definitely be using this company again and recommend it to any readers.
They will treat you and your vehicle with respect!

I had a wheel problem with my Audi and the dealer sent this towing company to pick up my car. The driver was so nice, and treated my car like it was his own, and gave me a ride to the dealership. I am really impressed with this company and if I need a tow, I will call them again. I will definitely tell my friends. He made a stressful situation a lot less stressful.

I had a flat tire and Tony from Bullet came out within an hour of me calling. Tony was very courteous and professional and got the job done quickly. I will use them again.

Sadly blew out two tires in the middle of sxsw traffic yesterday, around 4pm. After calling multiple tow truck companies who were extremely rude and unprofessional, I found the diamond in the rough with these guys! So very helpful, and polite, which is what you need after such an annoying experience. I sadly don’t remember the truck driver’s name, but he was such a great help. Let me know when he was 20 minutes away, and towed my truck to the tire shop after hours and left my keys in the drop box so I was able to wake up with my truck completely fixed, no fuss, and definitely a lot cheaper than I thought the tow was going to be! The only towing company I’ll call in Austin again!

My truck broke down on 183 service road and i was in a total panic. Thank god for James G. who responded quickly and even managed to mount the broken parts to the truck securely so that my mechanic would have them and they wouldn’t fall off into traffic. He is a great guy and was nice to talk to on the ride. If i ever run into this situation again (hopefully not) i will know who to call! Thanks James G.

Towing your car is not a pleasant experience. Bullet towing and their staff were courteous, professional and on time. They towed my car from downtown Austin to round rock in rush hour traffic with no problems. They asked all the right questions and provided all the information you need to make an educated decision about getting your car towed.

Rick is first class! Very professional! Bullet Towing will always be my number 1 choice for my towing needs in Austin!

Bryan was a really nice guy… and the office staff was very helpful and informative.
I will use them again.

Our initial experience with Bullet was due to an accident my son had and our vehicle was not drivable. APD dispatched Bullet to tow it to their lot. When we went to get it the next day, Rick (owner) met me to allow a different towing company to take the Jeep (my insurance co. sent this group). You could not ask for a more professional encounter. He was empathetic about my damaged vehicle and had taken the extra steps to protect my Jeep by putting the top back up and putting a tarp over it to protect it from any rain. That attention to detail is not something you typically see in the towing business.
When the competitor towing company arrived, Rick pointed out that they did not secure my vehicle properly. He suggested I stop them and get it rectified. Again, that is something you don’t see in most situations like this. In speaking to Rick, I learned that his company could have done the tow for my insurance company and I vowed to use them next time I needed a tow.
I suggest you request Bullet Towing even if you have free insurance coverage. These guys are pros and take good care of your vehicle. I’d trust them going to pick up my car if my 18 year old daughter was with it. I can’t say that about the other towing companies we have used. The quality of Bullet’s drivers is above the norm.: respectful, courteous and professional.
Use them next time you need a tow.

Back before the days of many unneeded electronics, you could push start a stickshift car. Unfortunately, I tend to enjoy things like air conditioning, airbags, and radial tires so a modern car I must drive.
Luckily someone at Bullet Towing came to the rescue when my starter died and he had no problem towing my car with about 2 inches of ground clearance onto a flatbed. He showed up on-​time, courteous, and even enjoyed talking shop about cars. Given the low ground clearance he patiently loaded and unloaded the car without any problems from a restaurant to a small apartment parking lot.
Price was reasonable and I would use them again but hopefully that won’t be anytime soon.

I wish I could give these guys more than 5 stars!
They were informative, professional and all around incredible to work with… Matt towed my car, jumped started it for me and was so gracious and friendly. Rick and Matt helped make a extremely stressful situation a little easier to get thru with compassionate understanding and genuine thoughtfulness. I would highly recommend them and will only use Bullet Towing for tow needs I may have in the future.

This review is a long time coming…
I used Bullet Towing through my cellphone provider when my truck broke down last year. (I blew a head-​gasket.) They were super quick about getting to me, and towing my truck home. It was completely covered by my insurance, which was nice of AT&T. :p
Anyway, the guy who towed me was able to maneuver through my tiny neighborhood and get my truck in my driveway, which was pretty impressive with that massive truck he was driving. Good job!
A week or so later, I called Bullet Towing again to tow my truck from my house to my friend’s house so that I could work on it there. (No room at my place, really.) They were fast and agile once again, and I was soon able to fix my truck and drive it home myself. Y’all were amazing and talented. So glad you guys responded to my calls!