Bradford Pointe Apartments

I lived here for one year and am so excited to turn in my keys! I almost had to resign my lease, out of desperation and lack of availability at other apartments, but I am SO HAPPY I don’t have to!
Everything started out just fine, like most of the other reviews, but as soon as the mgmnt company changed, everything went downhill. Veronica was amazing and the front office/​maintenance was always on top of every request when the complex was owned by Venterra Living. Once Mission Rock took over, things went downhill immediately. My apartment is always clean and I ended up with 2 rats running around and had to catch them MYSELF! 3 days after I caught both the rats, I finally got a visit from the pest control who did the most unprofessional job of trying to prevent further rats.
The apartments need to be gutted. They are entirely outdated and too expensive for the horrible quality. I also know that they are now more lenient on felons, which could explain why there is always a group of men outside at ALL HOURS and guys asking me where I can get drugs. This place is not safe for children, families, or single women (like myself).
There are multiple apartments in the area that are FAR better. Do not waste your money, time, or energy on this place. They’ll also be sure to charge you an arm and a leg to clean the dump after you move out. Worst community I’ve ever had the displeasure of living in. Maybe if they gut it and get a whole new staff, they’d be much better off.

My family and I have lived here for 4 years now and we have seen it go down hill extremely fast. The office staff are completely useless, theyre pretty much just warm bodies to stand guard. Ove just learned that they have shut off our water, again, for the i dont know, 10^th time this year? Do they not understand people have jobs? Children that need baths? Dishes to be washed? Oh wait, i forgot, they could care less about the tenants here.
On top of water always being shut off, the people who keep moving in (the select few weve seen) are horrible. Late night parties, screaming adults and kids, kids running around at midnight, dogs off leash, owners not picking up after their dogs (and i mean dog crap everywhere you step). As soon as our lease is us we are out of this discusting, bug infested, craphole quicker than slick.
If you are thinking of renting here because they seem nice at first, do not do it. Run away while you still have your money and hot water to use!!!
If i could give this place zero stars I would.

Lived here for about 3 years and in that time the experience went from being pretty good with Maintenance and the old agents, Jessica and Veronica to pretty awful with the new management company. I’m not sure if they’re doing «routine» maintenance or trying to do a whole renovation, but this place definitely needs a lot of work. We lived here for the great rate and the prime location but closer to the end of our term we ran into more problems than resolutions. No one was ever at the office in the last 5 months when I went during office hours (posted hours at that!) to pick up a package or ask a question. I could get no phone calls answered numerous times as well. We kept getting ants in my closet/​bathroom for some reason, even after removing all items top to bottom, rewashing clothes, setting ant bait and spraying bug spray we kept getting them back. We put in several requests to have this resolved and twice someone came to spray around the inside perimeter but didn’t even take a look at the actual problem area. Water/​hot water went out more times during our tenancy than any other places I’ve lived. The new office staff was not at all helpful in addressing problems most times nor amiable when addressing you. It was almost an inconvenience because they were the sole person in the office. We also couldn’t pay rent online earlier than the 2^nd or 1^st because it wouldn’t post into the account. The first month Mission Rock took over we received an eviction notice primarily because our online account wasn’t updated nor did we receive a mail statement for the month to pay rent. Pretty offensive to start sending letters during such a change. It also made no sense to remove the drop box for rent checks especially if no one was ever at the office to take your check and if it wouldn’t post online until AFTER the 1^st (only to start getting eviction notices so quickly?). I’d say go for it if you want the rate and don’t care for much else. It could be even worse right?

I’ve lived here about four months and I absolutely hate it. I almost immediately regretted signing a lease. The staff seemed friendly enough and it was the cheapest thing I could find at a desperate time.
The apartments are small and the vents are moldy. There have no been any updates since the apartments were build in the 80’s, but that is not the issue.
Nothing about living here is safe. I’ve been approached by multiple people asking me if I’d like to buy drugs from them. The man that lives adjacent to me offers massages in his apartment. Gross. There are police here almost every night for some reason or another. Assorted crushed forty ounce beer bottles are to be found in the parking lot by morning.
Hot water is hit or miss regardless of the time you want to shower.
There are disgusting insects that consume my pantry so I rarely keep any food around. Despite obsessive cleaning day in and day out the bugs return.
There are parties are the pool that last into morning hours, and remains of the night’s party can be found pool side. My guess is that no one has to work… EVER.
Management has had the nerve to charge random fees for which I do not know they are for, not notify me, then charge late fees for not paying them. They will also ignore any problem you bring up.
Think twice before you move here. Pay a little more for a surrounding property that does not let allow these types of things to happen.

no hot water after 7AM,
rain leaking into bedroom, causing mold.
management ignoring issues.

I lived here for about a year or so. The rates were good and I liked the location. I HATED the maintenance staff. They were always slow and did half-​assed work. I had a leak from my guest bedroom closet that went to my restroom. They waited so long to fix it, that it got mold. I have severe allergies to mold. I got another leak in my living room. The ceiling started to get water stains. I complained… nothing. It got so bad the ceiling bubbled and finally burst open in that spot.
My master bedroom restroom had a leak one weekend. I called in to the emergency line. Nada. No answer, no call back. I called in again and finally got someone to come out…10pm on a Sunday night. By this time the restroom floor was inundated and had seeped to my bedroom carpet. Gross. We had to wait while the wet-​vac sucked up all the water. They had to come back to replace the carpet.
The management team hated me. I was always in the office complaining about something being broken. And they worked on a boiler system. Oftentimes, the water would be out the entire day with no notice. ARGH! Finally, when I chose to move out, the manager would hide from me. Never took my phone calls, never was available for a walk-​through. Go figure.
After complaining enough and talking to someone besides the manager and a certified letter threatening to go to the Austin Tenant Council with a claim, I got a full refund on my deposit.