Boatright Hardwood Floors

Haha after reading all the other reviews, I’m glad I couldn’t even get these guys to come out for a bid!
1. Left me a voicemail to let me know they were canceling (got it after I already left work to meet them)
2. Rescheduled, my husband was still in his PJs when they arrived and they LEFT before he could get to the door. No phone call — they later told me they guessed they had the wrong house?
3. I ask them to call my husband to schedule since I’m out of town, they never call
4. I check Unilocal before trying to schedule for the FOURTH time, see reviews.
Bye! How is this place even in business?

I wish that there was a ZERO option! They charged me $ 250 as a deposit and when no work was done they refused to return my deposit!!! They basically charged me $ 250 for an hourly worker to come here for an hour and give me a BID!!! Please do not use them. There are honest people out there who do wonderful work. Don’t let them scare you into giving them money.

There needs to be a zero option. We could have sued for breach of contract (my partner is an attorney) but it just wasn’t worth his time. Boatright is a liar. He stated in an email that we spoke on the phone, and I never spoke to him on the phone, only once in person. He agreed to pay us for the cost of fixing mistakes his employees made (dark marks where the applicator overlapped), then he ignored his own email agreeing to pay. This business has been sued repeatedly. STAY AWAY.

Too bad zero stars was not an option. I have never experienced such bad customer service. I dealt with Karen on the phone and in person. When I described what I needed she said «That could be a million things». OK, I get it, there are variations. When I asked where they were on Burnet, her reply was «Burnet is a very long road». Really, but there are cross streets to help narrow down the area. I was able to get out of her it was between 2222 and 183 (they are 2 blocks north of 2222. When I showed up I presented her the sample. She said have a look around and see if you can find the match and «let me know if you need any help «. Yes Karen I did need help. I figured you might know the product you sell well enough to be helpful. Never found what I needed. But I do think the concept for Logan’s Run was probably based on her. No help to me whatsoever, wasted 2 hours of my time and made me realize why I pay for customer service that is helpful. I wouldn’t take free wood to burn from these jerks if I was freezing to death.

Gorgeous, craftsman-​quality hardwood floors at very high price (about 25 percent higher than comparable competition, but that contractor did not have an opening.) Terrible customer service — to the point Mr. Boatright told me what a difficult customer I had been, told me he did not trust me to pay (when I had been waiting to write holdback check for over 3 weeks, waiting for final touchup work); told me to never call him or his employees; hung up on me; and, pulled off the job before final fine detail and final payment. Up to that point, I would have given a 3-​star, taking off from 5-​star craftsmanship for customer service. Quotes took weeks longer than projected, even after multiple follow-​ups by email and phone. More than one appointment was not kept.

I have been a general contractor in the Austin Area since 1993. We focus primarily on residential remodels. Unfortunately, I recently lost my flooring contractor to failing health. I gave Boatright floors an opportunity to have my business, (6 – 8 floors per year).
To say they have terrible customer service would be an understatement and redundant (see the other reviews on this site). These people have very poor communication within their company and almost nonexistent communication with their customers. No one in this company is aware of what Sam Boatright is doing at any given moment, including Boatright himself. He is the most arrogant, and unprofessional person I have encountered in many years. In my dealings with him, I have been lied to, insulted, and threatened. Boatright floors missed most scheduled appointments, including the actual start date. Boatright tied up one of my job sites for more than 2 weeks, and in the end had the audacity to call me a liar, and tell me it was my fault.
If they don’t care about my business, and the half dozen or so floors per year I would pay them for, imagine how little they will care about you and your floors.
Save yourself some time, aggravation and money. This unorganized, unprofessional, untrustworthy company should be AVOIDED AT ALL COST!!!

We didn’t know what good protection we had on our hardwood floors until Boatright re-​did them. They said their «varnish» was the toughest out there… well, whatever we had before was far better as it never showed signs of dog wear. Now, in 3 short months, you can easily see marks on the floor where the dog’s nails dig in when he gets up.

Absolutely horrible customer service. We scheduled our job weeks in advance, and when we called them a few days prior to the start date to ask what time they’d be arriving, they asked if they could push the start date out a week longer. We agreed. The morning they were supposed to start, no one showed. I finally called the sales manager mid morning, and was told, «the workers called in sick around 8AM». I asked him why no one called to let us know, as we were there waiting for them. He said he would call us back around 5pm to let us know what day they could start. I called them back that afternoon, and the sales manager asked if they could start in two days rather than the next day. I said absolutely not – the job had already been delayed, and this was unacceptable. I said I wanted to speak to Mr. Boatright. The sales manager said he was on the other line, and I held for about 10 minutes before hanging up. When I called back, the sales manager said he talked to Mr. Boatright and that they could indeed start the next day. They started the job the following day, but then the second day of the job, once again, no one showed up. I called the office again, and they were unaware as to why the workers weren’t there. When they called me back they said, «We are on our way over now.» They finally arrived around 12:30. My husband and I told the sales manager how upset we were with all of this, and that the only thing that would make us happy is a discount to help compensate the inconvenience they had caused. The sales manager said he didn’t think Mr. Boatright would do that, but that we could ask him. He made some phone calls, and said that «Mr. Boatright is stranded» (whatever that means) and wouldn’t be able to call us until the end of the day.” He said, «We can either stop the job, or we can continue – whichever you prefer.» I told him that I did not feel comfortable with them continuing on until I had spoken with Mr. Boatright. He went outside, made a phone call, and came back and said that Mr. Boatright said he would apologize, but would not give us any kind of discount. Therefore, we told them to stop the job. I cannot believe that a business owner would not have the business sense to try to make things right, and never even had the decency to call us to apologize.
Thankfully, we found a contractor named Anthony Ribera who arrived the next day and did a fabulous job (he even showed up on time).