After purchasing a pair of pants from the BR Factory store 45 minutes away in San Marcos and realizing that the security tag was left on, I took the pants to this store to see if they could help out. They told me that policy was they couldn’t do it because they were bought at the outlet. I understand policy, but the guy behind the counter was rude in his delivery and offered zero help/didn’t even check with the manager to see if there was any way they could help out. All of these stores are under the Banana Republic umbrella and when the issue — a security tag — is on the fault of the company, you’d think there would be better customer service than telling you you have to drive an hour away to get it removed.
Melissa T.
Place rating: 5 Austin, TX
I LOVELOVELOVE Banana Republic! The sales associates are particularly friendly and helpful at this location and there are usually some really great finds on the sale tables! Thumbs up :)