Bailey Square Surgery Center

Wonderful nurses and overall experience on site at Bailey’s.
Only frustration came when I found out that they lost my check!
Cynthia in billing was very nice, but it frustrates me that I now have to pay
a stop payment fee on the check and send a new one.

I had surgery paid $ 1000 cash and then I get an additional bill after I was told that would be all I needed to pay. I called 3x’s to try to get an explanation to this bill and no one ever called me back, it’s terrible service and I will not recommend now will I ever go back to have surgery and I will tell my doctor next time do not send me there. Just be careful that you pay them a large amount and still get more bills after you’re told that would be all that’s due for surgery!

We’ve had such a horrible experience at different hospitals with jaded, overloaded, overworked nurses that only help if you’re pale from bleeding out or throwing up on them. It was almost difficult to believe the level of service we got at Bailey Square. The nurses were excellent and *shock* really cared about you. It was clean, and not being a hospital, you weren’t subject to sick people, only folks having minor, mostly outpatient surgery.
There was a dad that showed up before us trying to negotiate his bill at 6am. He should have tended to that well before showing up (she explained there are some credit options that needed to be initiated weeks before the surgery), but the check in lady was as sweet and helpful as she could be. Judging by experiences I’ve had and seen elsewhere, she could have sent him through hell, but chose not to. He was lucky.
There is hope for the medical industry.

Two stars due to their hound dog billing department. I pay a small fortune as it is for health insurance and handed over a hefty out of pocket sum the day of surgery. Sure enough our inept US health insurance didn’t cover some other expense, written in indecipherable code on my bill, so I needed to fork over even more cash post surgery. Before I shelled out more of my hard earned money I wanted to verify with my insurance why they didn’t cover the additional cost. Meanwhile Bailey Square harassed me to collect their balance. They sent letters weekly, texts, calls-​even AFTER I paid the balance and it cleared my account! The whole procedure was physically, financially and emotionally draining. Now I wished I had used up my entire measly 23 hours allotted there instead of bucking up and heading home 5 hours after surgery. I know they are also forced to deal with the nightmare that is our healthcare system, but what floored me is that they left a message a few days ago and offered a 20% discount if I paid my balance in full over the phone. Today they called again and threatened to send me to collections!!! Mind you, this was after I had already paid my balance in full. So now I realize it pays to be delinquent because the 20% discount would’ve been nice but I’m wondering what sort of shenanigans these people are pulling. Patient beware!

My granddaughter had a procedure done at Bailey Square. I have never had a better experience at a medical facility.
They have the best staff hands down. From the start in getting prepared to go to the facilities to when we were checked out. My granddaughter couldn’t say enough of how nice everyone was to her. If we ever need a procedure again I definitely would want it there at Bailey square.

No one wants surgery (unless it’s the kind where you end up looking 5 – 10 years younger when you leave). I had to undergo outpatient surgery at Bailey Square for a less-​than-​desirable reason. Nurses Margaret and Betsy made sure I was as comfortable as I possibly could have been. Anesthesiologist (sorry can’t remember her name) made the magic happen. And of course Dr. April Fox is phenomenal. Sounds insane, but my outpatient surgery was a great experience. Thank you team at Bailey Square.

I had a great experience here. All the nurses and staff were wonderful. I had to stay overnight and was the only overnight patient and felt as good as possible for my first overnight hospital experience. The nurses are so friendly and compassionate, they made my experience great.

I wish I could recall all the nurse’s names but they were all professional, courteous and caring. they made a stressful experience much less so.

The nurses and doctors could not have made my experience with them any better. They were consummate professionals with great bedside manner; Registered Nurses, Linda T. and Linda C. Anesthesiologists, Dr. J, and Dr. Steve and the rest of the exceptional staff (whose names escape me due to nerves and the wonderful elixir I was given) — My sincerest apologies.
The staff at Bailey Square completely redeemed my opinion of the medical field.
I appreciated that their nurses are very experienced and still believe in professionalism.
Trust me… I’ve lost a lot of confidence in medical personnel over the years by one too many times, having to tear Nurse Millennial away from her FaceBook or iPhone long enough to get questions answered. It has left a very bitter aftertaste.
Where is the professionalism anymore? I’ll tell you… at Bailey Square. If you find yourself very needing to go there, know that you will be well taken care of. And, if it’s ever an option to go there, pick it.

All medical care aspects were well handled, but the billing set up is deceptive.
You are told that billing is by surgical procedure and is multiplicative (was just under $ 10,000 per procedure), but they make no effort to let you know the definition of surgical procedure is minute and what is clearly one surgery for you may actually be two, three, four or more surgical procedure each adding $ 10,000 to the bill. You could easily go in expecting a $ 10,000 billing (followed by all the random insurance aspects) and instead come out with a billing of $ 30,000 or more.
I had laparoscopic surgery related to fertility issues. As well as removing some endometriosis, my doctor also had a concern about a small growth on the ovary so she biopsied that as well. It seems reasonable to me that the doctor bill for surgery would be higher since doing both would take more time and effort. I also think it would be reasonable to charge a bit more for the surgery center as the operating space is used for some (though minimal) additional time. I cannot fathom how that equates to doubling the bill for the surgery center when no additional prep/​recover space, nursing staff, desk staff, or any other supporting elements are involved.
The per procedure processing is effectively a billing scam that has become systematized so is magically okay despite being ridiculous. Bailey Square is likely no different than anywhere else in terms of how this is handled, but they, and others, should be required to make this clear from the beginning. Instead, they give an estimate for one procedure and then send a bill for 2x, 3x, 4x, etc that amount. I know the medical system in our country is all about the money and very little about patient care or support and that this is just an example, but something wrong being pervasive does not make it right, and Bailey Square should treat their patients/​customers better.
Before you go in for a surgery, ask for a list of possible procedures that could be performed and request a maximum cost estimate based on this. Bailey Square clearly does not want you to know how significantly the cost can multiply and will give the often false single procedure amount. It is really up to you to uncover the deception and get a true cost estimate. If only we could all focus on the surgery instead of billing inanity.

I just want to say: thank you nurses for the Versed.

Just went in for a laparoscopy on Tuesday and everyone was extremely nice — funny too.
Robyn called Monday to make sure I knew what to do, what to bring, make sure she answered any questions I had, etc. We were on the phone chatting for an extra 5 or 10 minutes.
Check in was a breeze (!), no additional paper work, sign a few documents, give them the insurance card and drivers license, and write a check. That’s it.
The nurses were nice, nice, nice and attentive. I was never for want. Blankets, footies, meds — I asked for it, they provided it — before and after the surgery. The blankets come straight from a warmer so there’s no waiting to get warm, it’s immediate gratification.
The anesthesiologist, Dr. Gaus (sp???), was thorough — even explaining why they delay giving any kind of «relaxant» until each area has completed their thorough review and questioning of a patient’s medical history and procedure of the day.
Dr. Cowan, well, he hung the moon any way, so he was great, as to be expected.
My family had their own, private waiting room (where I was initially prepped) with a TV, a couple of chairs, and access to coffee. (The cable was out initially, but that was due to the weather — it came on eventually. They had a couple of channels nevertheless.)
They followed up with a phone call on Wednesday to see if everything was ok.
The only thing missing was the «Bair Paws/​Huggy» gowns, which are warmer, longer, and provide more coverage. (I’ve had those at other facilities).
Oh yeah, and anything you might find embarrassing — they do that once you’re either too medicated to care or completely sedated (!) — which I appreciated!