Aviles & Gabes Towing

Wish I could give NEGATIVE stars. This place treated us like ultimate trash after we had been in a head on collision and were flustered. Customer service does not exist here. We were forced to leave the premises in 40 degree weather and had to walk 2 miles to a Starbucks where we could wait indoors for our ride. Do yourself a favor and do not use this company.

After having a bad experience with another towing company in the area through AAA, I specifically asked them to send a different company this time. They found Aviles and Gabes and although I was technically out of their service area they agreed to help.
My driver, David, was there in well under the estimated time, helped me push my truck into position so it could be loaded onto the flatbed, drove it 16 miles back to my place and then helped me push my truck around the parking lot into a suitable spot upon delivery. He was prompt, friendly and professional, and communicated with me starting at the time AAA assigned him to me. Based on this experience I would recommend Aviles and Gabes Towing to anyone needing roadside assistance.

This is literally the worst customer service that I’ve ever received. These individuals treated me like complete garbage after I hired them to move my car. They were very rude and clearly had no idea what they were doing. Go anywhere else.

I had these guys sent by my USAA insurance and Terry was wonderful! His truck would not fit into the parking garage so he pushed my car out of the garage to hook it up to his truck! He even double checked to make sure the battery was dead and jumping the car. He went above and beyond just the normal job! I will be requesting him next time!

Terry fixed my families whole weekend. I have no other experience other than today and with Terry. Terry went above and beyond to help us out, and we sincerely appreciated it.

The good news is that these guys were so inept and rude that I ended up canceling service — although I’m not sure they were going to show up anyway. After reading these comments, that may have been a blessing. I called my insurance company for roadside service. my insurance company called them. They sent a text saying they would be there just over an hour later, and the driver would call when he was on his way. After the promise time and no phone call, I called to get an update and the person went out of her way to be rude and hung up the phone on me. Read Stephanie G’s comments about the people that answer the phone — they’re pretty spot on. As I read these other comments, it sounds like the drivers are rude to customers — and other drivers. I’m really glad I canceled and really glad that the company that ended up towing my car was great. TIP Towing out of Georgetown. Here’s hoping TIP’s other Unilocal reviews are as favorable as the one I’m getting ready to do so I know who to call in the future.

These people towed my jeep backwards, ripped the bimini portion of the top off the hinges and then refused to pay for the damages. Gabriel, who makes the final decisions, refused to discuss anything and told me he would not replace for normal wear and tear. Well, the jeep doesn’t «normally» travel backwards down I-​35 at 65 mph, so it is NOT «normal» wear & tear. I was referred to this company by AT&T Roadside Assistance. I will be contacting them to have this company removed from their preferred vendor list. When people make honest mistakes, they should be honest and stand by their work. The customer should not have to pay for the mistake of the business.

Truck driver was swerving all over Metric today around 1:30 pm. Nearly slammed into car in front. Then did sudden uturn, with no signal, at bottom of hill. Cars were skidding to avoid hitting… and he still threw truck in reverse and nearly plowed into me. His idiotic behavior was unbelievable. I have the license plate if anyone gives a damn. He’s gonna kill somebody. Have fun with future lawsuits, Avils and Gabes.

please note: the five stars are for TERRY — only. not sure when it became acceptable to be rude to their customers (willing and/​or unwilling patrons). not only does it seem that being rude is okay, I believe it’s a priority with these folks.
for some strange reason, I thought when you own a business, the customer would be considered the most necessary and important ingredient to achieve and maintain success. ahem, I thought wrong.
here’s what I know: answering the phone at a tow truck office is not rocket science. I almost think a computer/​robot could prob do the job. questions: why are these women so mad/​mean all the time? stress? oh, are they busy saving lives? no. are they holding pressure on a bleeding wound? doubtful. why are customers such an annoyance to these women? are they trained specifically to be obstructive, rude and dispassionate? nobody is asking for a handout, just some plain, simple HUMAN DECENCY. why does an employer allow this?
whew. all I really wanted to say was thanks to terry!

This is the worst company, fair warning. If you have the option to use any other company I highly recommend it. The employees are incompetent and unbelievably rude. I was told to call the owner to see if he would buy my car back and when I called he was the biggest ass hole I have ever dealt with. He refused to give me his name as I wanted to make sure it was the right number, I even asked if this was Aviles and his response was what do you want… nothing else. I then called the location back and asked who that was that I called because he was beyond rude and wanted to make a complaint, he then said he couldn’t give that information and hung up on me. I am completely beside myself on how they treat people who already are dealing with a difficult situation like wrecking your car… This company actively went out of their way to make my day even worse after my wreck. I will also be complaining to the Better Business Bureau.

While I have not used Aviles & Gabes Transportation, one of their drivers was very rood in his driving behavior to me today. I was north bound on Mopac service road turning east onto Parmer. I was up to speed in the entry lane that also get’s cut off into a right turn lane. I was up to merging/​lane change speed and slightly slower to allow the car just left of me to move on so I could get one lane left to get onto Parmer east bound. This wrecker, with car on it, was a little ways back behind the car I was looking to get behind and he was still well enough behind me to let me in but he accelerated to cut me off and force me to get caught to have to turn right. He had come across Mopac heading eastbound on Parmer but in the right lane that I had to get into. For any supervisor’s info the trucks license plate is T81–10 °F.
As I know we all help each other, and local law enforcement gives many of these wrecker services much work, your wrecker drivers don’t need to make it harder on traffic than it already is with failure to yield with oncoming and merging traffic. By forcing merging lane traffic to halt or stop, in some cases, can cause accidents. That’s why there are codes, rules, and regulations for this. My grandfather helped write much of these laws as state law here in Texas.
I did call the phone number from the side of the truck. I got one of Aviles & Gabes receptionists or dispatchers, a young ladies voice. She told me the supervisor, Rachel, was out of the office and would be back into the office in about 20 minutes. It’s been around 45 minutes now and no call yet,
As hard working employees are hard to come by, I’m not looking to get this driver fired or anything, but I think he should have some re-​education on good driving habits and not to be a trouble to other motorists. I know if I was in a police car he would not of done this rood driving action to me. Funny how people straighten up when I’m in a cruiser ride along. lol I wish everyone would straighten up on the road all the time. It would actually make flow of traffic work better for everyone.

On 9÷15÷14, I went to the parking garage at my office to find my battery dead. I work for UT and our parking department has a contract with this company to assist us with dead batteries and whatnot. Louis came out and was unable to get his huge truck into our very low ceiling-​ed basement garage. He immediately thought of pushing the car (uphill) to get it out of the garage. The car was so dead, we couldn’t even get it into neutral. So, he made a call back to the office to see abut a smaller truck. There wasn’t one available. He suggested some kind of charging box (sorry, I can’t remember what he called it). He told them to call him as soon as they located one. In the meantime, he asked me if I had cables too. I did. So he angled his truck as close inside as he could and linked my cables and his and was able to make a connection. We got enough of a charge that he could at least get the car in neutral. He then moved the car close enough to be able to use his cables. The car started immediately! He then had me wait a couple of minutes to make sure it stayed running. Louis was so polite and helpful and didn’t give up! The icing on the cake, he offered to follow me a few miles to make sure nothing else happened. What service!

After giving up on fixing my son’s mechanical problems on the roadside I called Progressive’s roadside assistance to pick up his Jeep and take it home. I had time to read Unilocal while waiting for these guys to show up and based on these reviews, I started to worry. The driver showed up after about 45 minutes and had called me at the 40 minute mark to tell me he just needed to fuel up and i gave him a good idea of where we were located.
I’m guessing that when they pick up people’s vehicles folks are already irritable and grouchy because of their circumstances because my driver was pleasant and friendly… took the car home and dropped it off right in the driveway. Only reason they didn’t get 5 stars from me is because I’ve had a wrecker show up under 30 minutes which is what I would consider Exceptional vs. Good. I would ask for these guys again if I need to call again.

My motorcycle picked up a nail and needed to be towed to my dealer from a parking garage. A&G sent out Tony within about five minutes after I called my insurance company and he informed me he was only ten minutes away. True to his word, he showed up about nine, ten minutes later and together we got my poor motorcycle onto the wrecker. As an especially nice note for me A&G sent him out with a full bed wrecker, not one of those cross carriers that really aren’t suited to motorcycles but some towing companies insist on trying anyway.
Tony was quick, respectful, a rider himself so he understood my concerns, and delivered it without fail just five minutes later to my dealer for replacing the tire. I was worried after some of the reviews here, but A&G is alright in my book.

Summary of events:
— Called for service at 10:30am
— Flatbed truck arrives 30 minutes late
— Truck is not low enough for my car, despite the fact that they knew the make and model beforehand.
— The guy says he will call another flatbed that is low enough, and that it will arrive in 10 minutes
— An hour passes, no contact from the company, I decide to call another towing service
— Two hours pass, they call me, I explain to them that they are 2 hours late, and that I already called another service
— Their response: «So are you going to need the service or not?»
Needless to say, I’m glad I didn’t use their services.

I’d just like to say that I had my car towed by Avilas towing again but this time I had to pay out of pocket as geico wouldn’t cover another tow for the same car incident. This I called the guy who towed my car from my work place as he was fresh off my mind and I felt he was great to work with.
James gave me Avilas’s phone number and I was nervous calling as from previous reviews their service had been rude, gruffly and disrespectful. I was surprised to be greeted and phone answered by a pleasant lady who was able to get some information about my car and quote me $ 75 to take my car from Capital Kia to Austin Auto Tech. I asked James specifically if I could request for him again as I didn’t want another driver who may have been incompetent taking my car across town and I knew he was great from the previous time I spoke with him to work with. James gave me a call to let me know where he was and when I could expect him. I went to Capital Kia, had my car paid for to get moved and he was very honest and helped immediately.
One more thing I liked was that though I was quoted $ 75, James let me know I could simply just pay him $ 65 and that’d be done with. How cool is that? I feel that James conducted business so professionally and wish he was a free contractor so I could always just simply call him up and ask for his service whenever I’m in need of a tow! I can’t speak for other tow truck drivers from this company, but if you want to deal with someone awesome in a stressful time of your car needing a tow, get James!

I don’t know about this service but I do know that at least one of their drivers drives like a maniac when not in service. He had no problem cutting off numerous cars on his way home in Pflugerville this evening. I wil remember this company and if I ever need a wrecker I will call ANY other company before I call this one. It says a lot about one’s character when you observe them in situations when they least expect to be observed… And they have no character.

DO NOT USE THIS COMPANY!!! (Howard Location) 9÷4÷13
Just a breakdown of the unpleasant experience we had with Gabriel (owner)
*Very rude over the phone and in person
*Took six days to gain access to our vehicle
*Office smelled like a dead rotten carcass
*Very unprofessional
*The adjuster happen to show up when we were getting our belongings out of the car and Gabriel yelled at him as he was introducing himself to us, telling him to check in at the office. Even our adjuster told us he hates dealing with this guy!
*Having a car totaled is shitty already but having to deal with a bitter/“I’m mad at life” type of guy made it worse.
Do yourself a favor and don’t do business with this company!

After my 65 year old mother was in a car accident, traveling from Killeen to San Antonio, this HORRIBLE company towed her car. My mom was alone and transported to the hospital. These people were less than helpful. I called twice and was rudely told I can only pick up her medications and personal items from 930 – 330. I informed them that I live out of town and I was told that was not their problem. I had to eventually call the police, just to get my mom’s item from her vehicle. This is the WORST company I have ever encountered. I will be filing a complaint with the BBB and TDR.

Warning: Do not use this company. They are very unprofessional.
First, they do not answer the phone with the company name, they just say «hello» which throws you for a loop. Then when I called to inquire about a part that was broken on my car from when I used them to tow my car a man named Gabriel accused me of breaking it off myself before they towed me. I have never had my car towed and I would certainly not break something on my Mercedes for shits and giggles– I could not believe he had the audacity to accuse me of breaking it.
After 4 weeks and me calling them multiples times to get some answers, I finally just gave up.
Do not use this company. They are rude, and shady.