AutoNation Scion South Austin

I pulled in just before 11 AM and it was 1120 before anybody spoke to me in the service area. And, the only reason anybody came to speak to us was because I found the manager of the whole place and complained. He did try to hassle some of his people into helping me but instead of apologizing, he gave me excuses for the poor customer service including «we are having a barbecue today.» Never before have I receive such poor service at a dealership. I will never return to this dealership for service again in the future and I strongly suggest you look somewhere else for courteous service as well as fast service.
Not all of the employees here are terrible and some of them are downright friendly but the general feeling I got from my two visits have knocked what might’ve been a three star review down to a one star review; and that’s only because you can’t give zero stars for review.
My first visit was for a standard oil change, tire rotation and general check up. I was here for nearly 3 hours and I came in with an appointment. No apologies for how long it took and no explanation either. My second trip was for a simple flat tire. I happen to be in the area and since I bought the rim and tire from Toyota I thought I would come in and get it changed. I would’ve been better off putting on the spare myself and trying somewhere new but I’m typically a loyal customer and figured I would give this place a second chance. What’s that old saying? «Fool me once shame on you, fool me twice shame on me… Well there won’t be a third time I can guarantee you that!

My boyfriend is looking for another Toyota SUV and he found one he was interested in online at Autonation. Before heading down to take a look, we scanned Unilocal reviews to find the right sales person for us. Laura Deen’s name came up a couple times and we were struck by what reviewers said about her, specifically mentioning her authenticity and desire to the put the interest of the buyer first which is not the first thing I associate with car sales.
Upon meeting her, she immediately she put us at ease with her friendly and easy going personality. After looking at the vehicle we initially came to see, we decided to look for something else. And Laura painstakingly took us through the expanded online inventory she has access to search for another vehicle meeting our criteria.
Laura patiently accommodated us as we spent the afternoon thoroughly inspecting another SUV and never made us feel rushed. Nor did she try to push us in a particular direction, allowing us to really lead the process. She even volunteered to let us speak with the service manager since that particular vehicle’s entire service history was completed there. That speaks volumes of her transparency and integrity.
Laura certainly lived up to and exceeded our expectations and we are grateful to her. Though we are still searching for the right vehicle for us we were compelled to let the Unilocal world know about Laura. We will continue to work with her as she is an honest and trustworthy person and that makes car buying a much easier process.

I have 30 years of experience buying cars. AJ Mizer at AutoNation was «unfortunately» my 4^th stop. I WISH IT WAS MY FIRST! AJ provided no hassle, transparent and honest service, with my best interest a top priority. All the other used dealerships were a battle and never felt like they were there to serve me and my interest. AJ at AutoNation showed me great choice of vehicles and laid everything out on paper for me to make an informed decision. NO PRESSURE! Just quality service in helping me make a considerable financial decision. *I have not even bought a car yet and still in process but was so revealed by his service, I couldn’t wait… Stay tuned!

I stopped in a couple of days ago to look at a Camry. My first impression Was terrible, no one would come out to talk to me while I was peeking through the windows. I then walked inside the store to look for a salesman and they were all grouped in one spot talking. I felt a bit intimidated and left. I feel like a lot of toyota dealerships are like this.

This review is two fold. First one is for sales and the other for service.
For sales make sure you deal with Darren McKay, he’s the senior sales manager. He’ll shoot with ya straight and really give you exceptional care and service. All the rest of the managers are actually top notch guys, Cliff, Kevin Dan, Craig and David Valdez in finance.
Jared Jones at the service bay is really the only guy who you have to talk to if you want to get taken care of. All the rest of the guys are great too, but JJ goes the extra mile. Ask for him on your next visit! :)

AutoNation Toyota, Jim Lee is a great sales rep, finance was a breeze (can’t remember his name) and Raymond was fantastic that helped to to get to know the features on my vehicle. Love my new 2014 Toyota Highlander XLE

We went to Autonation to pick my first car. We bought a Toyota Corolla LE. Aron who was our sales person was great. He was very patient and answered all our questions. Unlike a typical sales person, he was not pushy at all. It was a pleasure to work with his to get our car.
The financing process was also handled professionally. Katy was the finance manager who helped us. She was wonder and very pleasant to work with.
Thanks AutoNation!

My case manager was wonderful! The work got done quickly, customer service was fantastic and they worked with me on the price. Art Gomez and Keith were incredibly helpful. The part was on a national back order and I still feel like they were able to get the work done quickly. I am a loyal Toyota customer We are a Toyota family; wife, son, daughter, and myself. Thanks so much!

As part of a recent downsizing frenzy, it occurred to me that a Scion IQ might be just the ticket to replace my 12-​year-​old Pt Cruiser – an already non-​huge car, but still 5 FEET longer than the IQ. I stopped by Auto Nation Toyota/​Scion and told salesman Ray Barlowe I’d like to take a test drive. He asked for my driver’s license, had me sign something, gave me the key and sent me on my way for however long a test drive I wanted to take. I loved the car. When I returned, he presented me with the no-​haggle, Scion Pure Price amount I would pay, but with no high pressure to close the deal right then and there – not even a «pretty please?» I thought about it overnight, went back the next day with my Cruiser trade-​in, and signed the deal. Ray made the process about as easy as I can imagine. The next day he even retrieved a magnetic change holder I had inadvertently left under the driver’s seat in my Cruiser and held onto it until I could pick it up. I highly recommend Auto Nation Toyota/​Scion. And I highly recommend Ray.

I purchased a Scion iQ from Long Tran at Autonation. The transaction was easy — no negotiation or sales tactics. We looked at all the options, decided what we needed and got it. I’m tempted to remove a star because the wait to visit the finance desk took too long, but I think I simply came at a busy time. No other issues.

I bought a new tundra from Laura Deen, she was awesome. I would definitely recommend seeing her to purchase your next vehicle.

I found the truck online made a few easy phone calls and drove down from Dallas TX to purchase the unit, seamless transaction as Caleb was outstanding to work with.
Thanks Guys!

Recently purchased a 4Runner from South Austin Toyota (not their real name, but it will probably change again by the time I’m done writing this; you know the one – on I35 south, close to Stassney). Anyway, sales agent was Jesse Jiminez and he was AWESOME. Had exactly the vehicle we were looking for and at a discount b/​c it was last year’s model. Enjoyed working with both he and Mike (mr Finance). Definitely recommend this dealership!

I recently purchased a 2014 Camry fully loaded at AutoNation. My sales agent Jesse Jiminez had sold me a corolla 2 ½ year’s ago. I called him and let him know that I was interested in a Camry. Jesse quickly called me to let me know of the $ 5,000.00 savings when purchasing a new Camry. I was very happy to find a beautiful grey Camry. Jesse is a extremely capable agent in which he gets to know your preferences and wants and needs. I found it very easy to communicate with him maximizing my purchase. He was extremely patient with me as I discussed the options with my husband and he listened carefully to select my car. I trusted him to actually make my car selection to again maximize the purchase.
I strongly recommend the team at Toyota and especially Jesse Jiminez to assist you in a very satisfying purchase towards a beautiful and reliable Toyota car.

I had a great experience working with Norm and Nassir at AutoNation Toyota when I was shopping for a new car. They took the time to educate me on the vehicles that I was considering so that I was able to make an informed decision. I am very happy with my purchase and would highly recommend them to my friends and family. They were never pushy and were more interested in providing me information then they were in selling me a car, which made the experience far more pleasant than I would have expected.