Austin Subaru

Nice experience buying a used vehicle at Austin Subaru. I’ve never gone through the car-​buying process faster. Was out the door within forty-​five minutes of an offer being accepted. The salesman was on the ball, even though he wasn’t particularly informed about the vehicle I was buying. Very painless.

We bought TWO 2014 Outbacks at the same time close to two years ago. Subaru promises free oil and service for the first three years…
The past four times we’ve had oil changes, I’ve sat in the waiting room for an average of two hours each visit… Coupled with their crappy service attitude, this is how they finagle themselves out of fulfilling work promised.
They do have free wifi — reason for any star at all in this review.
Our last appointment, November 6^th, we took the Outback in for service and to get ready for a ski trip to Breckenridge, CO. Waited HOURS in the waiting room. When the vehicle was handed over, we noticed there was no windshield fluid… after some eye rolling by Subaru staff, we got our washer fluid!
Fast forward to the ski trip… Driving through the Colorado mountains. Oil level light turns on. We stop at the first available station. NOT A SINGLE DROP OF OIL IN THE CAR!!! The vehicle requires Subaru 0W-​20. Probably another tactic to get out of future car care and service, because that’s NOT a standard flavor they offer at gas stations.
If there is ANYTHING wrong with the vehicle no matter how big or small — e.g. clipping USB power inverter… and now i’m assuming the missing oil issue — must be «escalated to headquarters» while you wait in their waiting room for additional hours and hours
I can’t wait to go back in to work through this issue!!! Great cars!!! ¹⁰⁄₁₀ — would buy again. Just wish their employees stood by their brand and promise.

I’m not sure what happened with this dealership. I had been coming here for 4 years and had been so pleased with the service. I’ve been twice in the last 3 months and have been absolutely furious with the lack of customer care provided. A repair I was told would take a week took almost a month. My email and voicemail complaints were completely ignored. I had to bring it back a couple months later due to some minor problems I had noticed since getting my car back. I dropped my car off at 11:15 and was told it would take an hour and a half or so. I missed a call 45 minutes later from the service rep saying the battery just needed to be replaced. I called back 4 minutes after the missed call and went to voicemail, saying I would take care of the battery myself and I would be back to get my car in 1.5−2 hours. I return 2 hours later, but my car isn’t waiting. I found my rep and he asked what I wanted to do, as he had not checked his voicemail and went to lunch. He offered a car wash, which would only take a few extra minutes. I thought it was a nice offer and agreed. 40 minutes later I asked where my car was. I was told it was being washed and should be done soon. 20 minutes later I checked in again. After looking into it, the rep said it was next in line if I still wanted the car wash, which would take 10 minutes at most. I literally had 10 minutes, and had waited this long for absolutely nothing to be done to my car, so I figured why not. I actually got my car back 40 minutes later.
While I don’t have an issue with the quality of work, and everyone there seems pleasant enough, the lack of communication and organization, as well as their complete lack of concern about customer satisfaction is cause enough for me to never return.

Fabulous service!!! I had a problem with a dealership in California and Shane at Austin Subaru went above and beyond to resolve my issue and get me back on the road.

We bought a used 2010 Honda here just a few days ago. The price was fair and the car was in excellent condition. We worked with salesperson Adam Massey, who I’d recommend, although we didn’t have to work with him much as we decided fairly quickly. The transaction was smooth. We’d recommend Austin Subaru.

Excellent experience with repairing my 2013 Outback. Great communication and service. Pleasant staff all around.
Thank you!

Great vehicles and great customer service.
All of the staff members are personable and helpful.

Good group of people who know how to treat a customer. I ended up with a nice car at a very reasonable price.

This was my first service experience at Austin Subaru and based off of the reviews I had high expectations. After today I plan to never return to this dealership. This was probably the worst service experience I’ve ever had. I came in with just over 39,500 miles on my Subaru with the intention of an oil change and tire rotation. Instead I was presented with the option for the 45,000 mile service. I decided that it would make sense for me to go ahead and do the 45,000 miles service even though it is extremely overpriced. It is $ 350 for what is essentially an oil change, rotation of the tires, and brake fluid flushing with some «inspections» that they try to make sound fancy.
In the process of this service I was told that a lug nut was cross threaded during a prior tire rotation and that I would have to pay another $ 140 for them to replace the stud. This was obviously not what happened because I previously rotated my own tires and I had done it by hand. There’s no way that I could’ve crossed threaded a stud by hand. Especially to the point where the stud would have to be replaced. To top it all off they did not even honor their military discount which makes me seriously question their integrity.
Additionally, during my two hour wait I watched as multiple service consultants figured out certain ways to swindle people out of their money into spending more than they intended to do when they came in.
Shane Whitted is the service consultant who would not hear my concerns. And M. De La Garza is the technician who «worked» on my vehicle. I expected a lot more from my experience today and will choose to never return for services, including multiple planned upgrades to my beloved Subaru.

A very busy dealership. Be prepared to wait. However they are all very sweet and care about their service.

I think the low stars are from people who want something for nothing. The service
I received was good, fast, and friendly.
Try Austin Subaru. Give them a chance and I am sure you will see that I am right!

Ugh, last time there it took four hours for them to tell me my brakes were worn out (four hours AFTER my scheduled appointment time). Then they tell me I need to come back for four MORE hours to get brakes fixed. Geez.
As a follow up, they sent an apology and the promise of a free oil change. Good grief – they know (or should know) I need new brakes, not an oil change. Anyone on the ball would have offered me a discount on that, not an oil change I don’t need. But they are not on the ball, obviously.

If you want to buy a Subaru, steer clear of the Austin location — visit Georgetown Subaru instead.
My favorite Austin Subaru employee quote: «What’s in it for me if I do that for you?»
Close second: «It’ll be half an hour.»
My boyfriend and I visited Austin Subaru with the intention of purchasing a new car. We had already done our research, so we knew what we wanted and exactly what we were willing to accept in terms of a financing deal.
When we met our sales associate, Ihab, we talked to him about both leasing and purchasing options. After weighing the benefits and disadvantages of each option, we decided to go with the purchasing option. Ihab tried to convince us to lease the car instead, but we kept declining.
After a ridiculous amount of pressure, we asked to speak to a manager who confirmed our decision to purchase instead of lease was the best one for us. After a couple hours of back-​and-​forthing with Ihab, he finally took our information and asked us to wait for half an hour.
After waiting two hours, we decided to take a lunch break. We flagged Ihab down, let him know we’d be back soon, and he asked us to wait «just one minute» while he «checked on our file». When he came back, he suggested the leasing option again, which, by this point, was really irritating. We asked him to work on the purchasing option while we went to lunch and gave him specific details of what we were willing to accept regarding a financing deal.
When we got back, Ihab assured us that a financing associate would meet with us and have us out of the door in half an hour. After waiting two more hours, we flagged down a manager who said we were stuck waiting because Ihab hadn’t delivered the proper paperwork.
Finally, we met with a team of financing people who showed us the purchasing options we were eagerly waiting for — they came back with a ridiculous interest rate offer, which we declined. When they said they could lower the interest rate, we asked for an offer in writing so we could consider it over the weekend. The financing manager’s response, «What’s in it for me if I do that for you?»
Seriously? You’re trying to sell cars. We’re trying to buy one. What’s the problem here?
The constant condescending comments finally reached the point of no return when one financing associate warned us not to swallow his desk toys — as if we were toddlers. We left.
So where did we get our beautiful new Subaru Impreza? We called Georgetown Subaru, let them know we wanted to buy a car without the hassle, and they invited us to make a deal with them. The day we bought our new car, we were greeted by an awesome sales associate, a helpful and knowledgeable financing associate and a climate of respect that confirmed our Subaru decision. We got a great deal, cool upgrades, and an even cooler color car than what we would have gotten in Austin. To top it off, we only spent an hour or so during the whole process of signing for our new car.
Seriously. Make the trip to Georgetown. Ask for Ellen.

My girlfriend and I walked into Austin Subaru with a simple goal: to buy a car. We knew we wanted a Subaru Impreza, knew exactly what we were willing to spend in dollars and interest, and liked the color they had in stock. We settled on a price with our sales associate, Ihab, and we were ready to drive the car out of the lot.
Instead, we had to wait. And wait. And wait. Despite repeated assurances that it wouldn’t be more than a half an hour, we had to wait for a total of more than two hours before giving up and taking a lunch break.
Ihab wouldn’t let us leave without a fight — he kept telling us to wait just a few more minutes while he looked into «what was going on». We walked out anyway.
When we came back, Ihab told us we’d be driving out of the dealership in half an hour with a new car. As it turned out, we had to wait another 90 minutes before finance was ready for us. We didn’t see Ihab again.
When finance finally did meet with us, they shuffled us back and forth between three people who all blamed each other for the confusion, long wait times, and repeated loss of paperwork.
At the end of the day, after six hours of talking with these people, they asked us to sign an absurd deal with them. We politely declined and left, feeling like we’d wasted the day.
The good news, however, was that we called Subaru of Georgetown first thing the next morning, got a better price for the car, a much nicer sales associate, and a great financing offer. We drove the car home that evening without having to do any significant waiting.
Moral of the story? Go to Subaru of Georgetown. Yes, you may need to drive a little bit further to get there, but you’ll save money, time, and aggravation.
Bonus perk? We like the dark grey color on the Impreza we bought more than the blue that Austin Subaru tried selling us.

I have been a subaru owner for many years, and initially went to only test drive a car I found online. Being quite new to Austin, Roy and Roger welcomed me with open arms and took care of me from the minute I walked in, through the test drive, and even to driving the car off the lot as my own. Roger really went above and beyond to make sure he got me in the car I wanted and was happy. It was an incredible experience at a dealership, and I definitely recommend purchasing your Subaru from Austin Subaru!

I have nothing bad to say about our experience with Austin Subaru. Adam Massey was an awesome sales rep and got us exactly what we wanted. Thank you!

Once your sale is complete, don’t expect any sort of attention from your sales person. We purchased from Austin Subaru because they had the car we wanted. The sales experience was great.
We had issues with items that needed to be added after the sale, such as tint, autostart and the Xilon (clear coat/​scotch guard). They were eventually added, but either the order was entered incorrectly by my sales agent, Hadi Farasat, or someone at the dealership dropped the ball. My wife prepared to drop the vehicle off before work, pick it up after work and have all the work done in one day. The dealership was only prepared to install the tint, and nothing else. We received a loaner vehicle, so it was inconvenient, but manageable. Everyone makes mistakes.
It was previously discussed that they would mail our license plates and registration once it came in since it is over an hour drive. About 3 weeks after the purchase, those items arrived and I received a call from the receptionist that they were ready. I contacted my sales agent, Hadi Farasat, if these could be mailed to me like previously discussed and he informed me he would take care of it. At this time I also noticed a small cover piece missing from one of my doors — nothing major, just a plastic cover that hides a screw in the door handle. He also informed me he would take care of it.
Fast forward to August 6^th and I have yet to hear from my sales agent, Hadi Farasat. I contact him about both issues and he says he will take care of them. I ended up calling the receptionist myself to have the plates and tags mailed, which wasn’t a huge deal, but again — it’s after the sale and once they have their money they don’t care.
We have taken the car in for service at Gillman Subaru in Schertz and received better service even though they are making no money off of us (we received 24 months free oil changes with car purchase).
We love our Subaru — it’s an excellent car. But I will never purchase from Austin Subaru nor will I recommend them to anyone. I am emailing my sales agent, Hadi Farasat, today to inquire about the small piece that is missing. I’ll update my review with a status once I have one.
Edit** Brent, the GM contacted me and informed me that the piece to my door that was promised had been ordered. As soon as the piece was received, Lee contacted me and informed me that the piece would be shipped to me. I received it 2 days later.

Love Austin Subaru! My first car buying experience was easy, quick, and done with great and careful consideration on the part of Austin Subaru. DANNY and ELDON made the whole exchange really great — those guys are the best! HIGHLY RECOMMEND! And the cold free drinks in the clean and open waiting area were a plus, too.
Love my new Forester!

Everyone knows Subaru makes a great car, so I don’t need to review that here. Here’s my review on the experience of leasing our new Forester.
My wife and I are those terrible customers that every salesperson should hate, because we ask way too many questions and never seem to make a decision. It took us roughly 3 weeks and 3 visits, plus a multitude of emailed and texted questions and several canceled appointments.
Morgan handled us very well. He was completely patient, and even empathized when I apologized for asking so many questions. He never once made us felt rushed to make a decision, and always made himself available for all of our needs. He thanked us several times for coming in a second and third time, and always made me feel like an important customer.
While I didn’t interact nearly as much with the other employees, the few interactions I did have with the front desk, the finance manager, and Morgan’s manager were all very positive. They were always positive, never pushy, and very easy to get along with. I never once felt like I was buying a car, but somehow at the end of it all I came home with the best car I’ve ever owned.
Thanks so much for making our experience awesome, we’ll definitely be recommending Austin Subaru to our friends and family!

I’m not making this up … I have cash, am literally ready to buy a WRX, and the dealer is refusing my business because I previously left a bad review on Unilocal (based on very poor sales service). YES, AUSTIN SUBARU MAKES ASSUMPTIONS ON WHO LEAVES BAD Unilocal FEEBACK AND REFUSES TO DO BUSINESS WITH PEOPLE THAT LEFT BAD FEEDBACK ON Unilocal. What a horrible business practice.
This is a direct quote from an email from the dealer’s sales manager to me:
«you also mentioned to our Unilocal fans to come here and test drive, and just ‘go down the road’ afterwards to Georgetown ‘to buy’. Is this your intention again this time? I apologize, but I am not sure we want to take that chance again. What would happen if we didn’t meet your expectation pricing again? Would there be another bad Unilocal review? I believe this would be similar to walking into a Eddie V’s restaraunt and then leaving a bad Unilocal review because their prices are higher than the Eddie V’s in Denver, Colorado. Not because service was any better, or worse.
The opportunity is appreciated, but unfortunately, we are not interested in obtaining business from anyone who ‘trashes’ our dealership for apparent no reason and encouraging other to buy from our competition, not us.»
Seriously, I can’t make this stuff up! They refuse to even talk to me about matching a price from a dealer right down the road (less than 20 miles away). I was not mad about them not matching the price; I was mad about how they refused to respond about my inquiries. And mad that they lied to my face and said «oh there is no way other dealers can sell cars at those prices.» Oh yes Austin Subaru, there is a way, and you know it. I know you are used to playing the car-​buying games, but when you lie to a former law enforcement officer, you cannot expect to get good feedback. That, «mister sales manager,» is what you call «an apparent reason.»
Funny analogy the sales manager sent me about the steaks in Colorado vs Texas. Uuugh, we’re not talking steaks here guys. We’re talking an identical commodity that is in the same market. Just admit it, you just want to sell cars to people that are willing to pay sticker. Nothing wrong with that; it is a free country. Just don’t lie about it.
So what if I drove the WRX, and they refused to match the price I wanted? As long as they were honest about it, yes, I would have gone and bought the car down the road, but I would have returned to Austin Subaru for years of service for my vehicle and a relative’s vehicle. And I would have written an updated (and positive) Unilocal review if I was treated fairly. Just see my review of Land Rover in Austin for the exact same scenario, except I was not lied to nor banned from the dealership. Yes Austin Subaru, you have lost all of that service business for not only me but for family members.
Bottom line, Austin Subaru is bottom-​of-​the-​barrel (well, two of their employees are … there was an incredibly nice online chat representative that clarified for me that they do not have a policy of refusing sales to people that write negative reviews of their dealership).