Austin Lakes Dentistry: Scott T Gordon DDS

Awesome staff. Homey feeling. What more could you ask for? Been coming here for years. Love it!

Just got my teeth cleaned and whitened up for Vegas by the coolest… Most awesome doctor and hygienist! Wouldn’t go anywhere else!

Dr. Gordon is an excellent dentist. His staff is very friendly and professional. Dr. Gordon recommends only the best, necessary treatment. If you want an excellent dentist with fair pricing, go to Dr. Gordon.

Just moved to Texas and Dr. Gordon was recommended to me and I was not disappointed in his service. I had a checkup, cleaning and needed a crown (which I knew I needed so wasn’t a surprise) I liked his relaxing, friendly manner and thought Kenla was also very nice. He is expensive though, I paid double for a checkup and cleaning to what I paid in the Midwest plus I always got a tooth brush and floss but not with Dr. Gordon’s office. Not to crazy about the office décor in the waiting room and thought the front staff were distant. also do not like the way you have to fill out new patient info on a erasable board with marker. Found that to be very cheap and not easy to do.

Great guy and friendly staff, but God forbid you ever need to cancel and reschedule an appointment. You will be waiting 2 – 3 months. They don’t work on Fridays so it makes it even more difficult to get in. After I had to reschedule, then they canceled and rescheduled, I had gone almost a year without a checkup. I gave up and went to Buttercup Dental.
After visiting Buttercup, they questioned some of the work that happened to have been done by Dr. Gordon confirming that leaving was probably the right decision. Buttercup has much nicer offices and equipment, and it doesn’t take me 6 months to get an appointment. It may be a bit far for you Lakeway folks though.

I wanted to like this place. My parents come here and so I scheduled my annual cleaning (I live overseas) for when I was home. The appointment itselt was mainly fine — the office staff and dentist were nice and gentle. However, they tried to upsell me on refilling all my fillings since I was going back overseas. I got a second opinion later who told me I had about 2 – 3 more years left on those fillings. So yeah, big waste of money.
Where things really went wrong was billing. They sent my bill to my parent’s insurance and linked our accounts. I have minimal dental (with BC/​BS) so I use an HSA account to pay for most of my appointments. My dental was never properly accounted for (since they screwed up the mailing) and I am STILL waiting for the correct billing so that I can get my money from my HSA (my appointment was in May 2010). When I contacted the office for help in re-​filing, they told me they «don’t do that». I understand most offices outsource that kind of billing but considering it was their mistake to start with, I expected a little bit more help or at least some guidance. BC/​BS told me I could re-​file the claim but Dr. Gordon’s office refused to fill out the paperwork. I am really disappointed with the level of service I received after their own error; it seems like once they knew I was unhappy (and probably guessed that I’d never come back) the once-​pleasant attitude totally changed.
I’m now out over $ 250 (that if they’d billed properly I could have been reimbursed from my HSA) and will never EVER go back again. For the record, I did wait and exhaust all negotiations and requests for billing assistance with Dr. Gordon’s office before writing this review (seven months later).
If you have great dental to start with and your family all gets billed together, this practice will probably be fine (althought I’m still leery of their recommendation to re-​do my fillings).

A little hard to find this place, but once you realize there’s a blue roof you’ll do okay. I’m fairly new to Austin, but am realizing that having a casual, laid-​back dentist should’ve been expected. The office décor is centered around water sports and layered with family photos… I found this really relaxing. Especially for a first-​time visitor, it was great not to experience the standard boring non-​art and bland magazines.
That said, I was encouraged to come ½ hour early for paperwork, which took 5 minutes. I’d suggest a call before you trek out there to see how they’re doing time-​wise. Or request to fill the paperwork ahead of time or online…
Once in, Kenla the hygenist was super-​pleasant and efficient. Dr. Gordon then came back, checked my teeth, and proclaimed them not an issue. My favorite kind of dentist visit!

«Your teeth are boring, and that’s what I like to see,» said Dr. Gordon after my last visit.
We’ve been using them for the past couple of years. A dentist we had gone to previously told my wife that she needed a bunch of work done (and were quite pushy about it), but we came here for a second opinion and Dr. Gordon said that her teeth were in good shape. Their staff is always courteous and friendly, getting an appointment is never a problem and they handle our insurance claims for us.
Any they clean my teeth way better than I can. :)