Alara Canyon Creek Apartments

TERRIBLE MANAGEMENT COMPANY! This has been a decent place to live until a new property management company took over. The employees in the office are the most rude, unhelpful people I have EVER encountered. They switched to a new payment portal and are having problems with payments not going through. They acted like it was MY fault that they didn’t receive payments and continued to put late notices on my door. When I pick up a package, the employees act as if you are bothering them. I really hope they get it together soon.

Do Not Move here! I hardly ever put reviews up but I HAD to warn you. I have lived here for 2 years and the first year was decent but it seems like the office staff are never on point with how much rent and utilities should be. I was over charged $ 207 on my rent a few months ago and I argued with the office staff that they were wrong. I then ended up with a $ 207 credit on my next bill. I put my notice to move out immediately (thank goodness my lease was coming to an end) Now my final bill is showing up with almost $ 100 more then what I was told just a few weeks ago! I spoke to a few different neighbors and they all said similar things had been happening to their bills and are also all moving out. The people informed me that they have lived here for years and just can’t handle all the huge mistakes! I am also a mother and I am OK with children with kids playing outside, but there are tons of kids running around the complex… In the middle of the road (who don’t bother to move when they see you driving and trying to get by). And kids turning on the water to the water pipes on the side of the buildings and just letting tons of water go to waste! These children are never have adult supervision! I would highly advise you to same yourself the headache and rent elsewhere!

I was going to consider Alara Canyon Ridge as I’m currently in the market for a new place to call home. A co-​worker and close friend of mine recommended that I look into Alara because he has been living there for 3 months and was pleased. Just today he said he must give his dog away because of what I see as incompetence and irresponsibility of their staff. Upon move in he listed the dog on the application and was informed that he would have to pay a pet deposit upon move in. Now forward to 3 months where all fees (deposit, 1^st months rent, pet deposit, etc) should be paid, the office staff has called to inform him they overlooked the pet deposit. Now they have demanded he pay pet deposit and pet rent and will not work with him to get this paid because «rules are rules» it must be paid in full. Pets are family members and it was the responsibility of the staff to collect fees upon move in, not 3 months later, not demanded ASAP. This is not professional, hence the 2 star rating it has been given by the public. Alara should be ashamed for taking a family member away from a now broken hearted 9 year old child and his father.

My last review on Alara Canyon creek is no longer valid. The new management has kept to their word during my second lease here and they have turned things around. Nick and Darby in the front office are great.

My boyfriend and I lived in Alara for a little over a year. Right off the bat, the unit was riddled with ants from former tenants. This apartment was not clean and the burners on the stove never worked properly even after several service requests. Our leasing agent, Chelsea, was wonderful. However, after moving in, the manager, Kristine made the experience terrible. She never returns phone calls and when you email her, she is horrendously unprofessional. Kids run rampant and other tenants let their dogs shit where ever they please and nothing is done about it. The «controlled access gates» are ALWAYS broken and parking is a disaster. After we moved out I got a bill for over $ 1000!!! WTH? How can anyone do $ 1000 worth of damage? Especially being just the two of us and no pets. Kristine, please gain some professionalism and a realistic view on managing an apartment complex.

Been living here since March, the old management was great, they took care of everything, but soon they changed the management and the new one SUCKS. They DO NOT do anything. reported couple issues they never did anything. dog park grass is over the top of my dog’s shoulder they don’t trim it, over water the grass and everywhere is muddy. Let outside people park in the compound also use the club house gym and swimming pool it’s packed all the time. dog and alcohol and glass bottles in the swimming pool area, residents let the dogs barking in the balcony since 5am everyday for hours. reported to the management couple times no one take any action. dogs are still barking at 5am neighbours are still hitting the wall and screaming in the middle of the night, hard to find parking in the evenings. had to call police to report the noise from the neighbors and the dogs. it’s to the point that I want to break the lease.

Just moved into these apartments and love them. And by love them I mean the floor plans and the quality of the apartment are to my snobby standards as well as my experience with management being mostly positive.
I say «mostly» because when I wrote the deposit check that they needed to hold the apartment they told me it wouldn’t be cashed until I signed the lease (two months later) BUUUUT she cashed it immediately lol overdrew my account which was already taking a beating from some unethical practices at golds gym which is neither here nor there. No big deal just freaking tell me your going to do that! So that ones on me!
office doesn’t open until 10, so it took some persuasion to get the keys from them at 9 which was when our movers were available; avoiding getting charged another hour by the movers on account of not receiving our keys from management. We got the keys on time and it worked out.
Guy up at the office that works weekends is pretty nice and easy to talk to so far. I’ll see what my review is in six months. Lol… I’ve yet to see or meet the «blonde» manager others have mentioned in the other reviews but will post back any issues related to this as I would like to contribute to the reviews as best I can.
But the real reason that prompted me to get out of bed at 4 in the morning to write this review (can’t sleep now) was the 8 – 10 gun shots I just heard and saw the flash from outside in the parking lot. I’m glad it’s well lit outside as i witnessed three guys in a hurry out the back of the complex through my window. I grew up around guns, own a few, and know a pistol shot like I know the lyrics to my favorite pop song. not firecrackers GUN SHOTS. Yes I kid you not. No reason to make it up. I notified the police etc etc now I’m writing this while I still feel like it. But I mean freaking really?! I love this place and not to mention the money we’re saving moving here. But there was quite a bit of noise this evening for a Sunday night this evening even before the gun fire. Kids skateboarding loudly, yelling, screaming music at midnight.
So I’ll keep this review alive and probably post again in 6 months to a year what my thoughts are. So far, we have new carpet in our place (awesome) and bedsides a few chips in a countertop and the shelf in the fridge broken the apartment is nice, everything works, A/​C cranks. Outlets and light switches in all the right places. Ice maker, 4 prong electric dryer hookup had to replace three prong cord on mine. I really don’t know what star rating to give, so I put three as I can always change it later. The question is: how many stars do I drop it for noise and freaking gunfire if I had such a positive experience otherwise?
Hope this helps guys

The absolute worst apartment complex I have ever lived in. The first few months were okay, but the community changed management companies about 6 months after we moved in. My first complaint is how long it took for them to open the newly renovated gym. When we signed our lease they promised it would be ready to go in about 6 weeks… 6 weeks turned into 4 months, and every time we called to get an update on the amenity we were paying for the employees were extremely rude and seemed put out that they were even being asked what I would consider a reasonable question. One employee even told my boyfriend that he’s not paying to use the gym… Are you kidding me?! If your residents aren’t paying for their complexes amenities please tell me who else is?! Pretty sure it is considered a part of our benefits as a resident and we have every right to know when it will be ready for use! (Especially when it is about 3 months over due!) my next complaint is at how the entire community has turned into a playground. Kids are running around on skateboards and in diapers with no adult supervision. I am not joking. I wish I was! Kids running around in the streets, at the dog park, and even trying to come in our apartment to play with our dogs!!! We even witnessed one child digging through the pet waste disposal bins and picking up the small plastic bags of poop. What happened next you ask? She placed them in her wagon and decided to dump them in the middle of the lawn. The bags sat there for 3 days, THREE days until we called the office and complained. wtf?! Not to mention the number of domestic disputes I have witnessed at all hours of the night and the laundry basket filled with junk that was obviously thrown from a third story balcony. Which took about 6 hours or more to be picked up. Ugh grown-​ups behaving like kids too! Yay! Moving right along, we have tried to use our pool a total of 3 times this summer so far. Every single time it has been overran with kids screaming and running around with no adults even bothering to get control of them. Sad thing is that there is actually another pool in our complex that is more suitable for children as it is near a playground and is only 3 feet in depth. But nooooo they insist on bringing them to the main pool and will even throw their child a freaking bday party there! So much for a nice, peaceful, and relaxing day at the pool. Ha! When we brought the situation up to the office, the lady literally told us it is considered a «public» pool and she would like to have the opportunity to throw her own daughter a bday party at her apt pool… Mind you the pool policies sign even states: «only 2 guests per apartment.» So you’re telling me the employees of this complex don’t even know the rules to the pool and even if they did they see no harm in completely ignoring them?! Ummmm not okay. It’s not 2 guests per resident. It is 2 guest per apartment! Which is another thing. Apparently you can have an unlimited amount of people living in one apt at alara canyon creek. If you are a parent who doesn’t care to look after their child and doesn’t see the importance of keeping them out of harms way this is the place for you! They can run around wild without adult guidance or supervision and even play with dog poop!!! If you are a mother with an abundance of foster children. Squeeze them all in! Uh rant over! Long story short: it is a live-​in playground that is ran by no brainers!

Living at Alara was fine, I don’t really have any complaints about the actual apartments. I do have to warn you guys, for those who are thinking about moving there and for those who reside there to watch out for the ridiculous fees they charge after you move out.
After I moved out I received a bill in the mail for over $ 650! I called the office and the people that answered the phone were not helpful at all and had no interest in helping me with figuring out the charges. I asked to speak with the manager and the person that I spoke with was very nasty and rude and just told me that she was the manager and that was that. I ended up calling their corporate office for them to give me the area managers number.
I explained that these charges were unreasonable. $ 250 to clean the air? I did not have any pets or smoked. They will charge you for everything they possibly can, I accidentally left a hanger and they charged me $ 10 to pick it up. I spoke with the property manager and he was able to reduce the charges to $ 520. Still ridiculous. I paid it because I already had too many stressful things going on at that time. I was seriously considering taking them to small claims court for how awful they treated me and for the unreasonable fees they charged me.
If I had walked the apartment with an employee of the apartments to make sure I didn’t get charged up the ***, I think everything would have gone well and this would have been a 4 – 5 star rating.
Just remember to walk the apartment before you move in and after, take pictures. Walking the apartment after is the most important part, so they won’t rip you off. I paid all my bills on time and rarely bothered them on service requests. It’s really sad that they would do this to their customers who are already paying high prices for the apartments.
Their managers should really learn how to deal with customers and to treat everyone with respect. If they are not able to resolve an issue they should not deny someone to contact their supervisor.
I really hope that this doesn’t happen to anyone else. Beware.

I am not here to bash the community, as I have never lived here. However, I do want to share my experience.
Early October I was in the market for a one bedroom (or studio) apartment. I’ve never lived entirely alone or been the only person on a lease, so this was going to be an extreme financial commitment for me. I wanted to take plenty of time looking at apartments, getting all the details, before getting myself stuck in a lease somewhere where id be unhappy. I found Alara and liked the floor plan and price they had the studio listed for. However, there were no photos of the unit on the website or any other site I checked (

etc). I decided to go talk to them and tour the property.
Upon arrival I discovered they were working out of an apartment due to renovations to the club house. I thought okay, understandable. Very small space, a bit uncomfortable. But I kept an open mind. I spoke to the agent, Mariam, explained what I was looking for and how this has been a really hard decision for me and I haven’t been able to find a roommate and how important it is that I take precation and have all questions answered before financially risking myself. She explained they had a studio available for my desired move in date and handed me a sheet of paper with the floor plan, and immediately went into the financially discussion. I needed $ 175 to hold the apartment (between application fees, fee to hold the apt, etc) and that none of it was refundable. This made me a bit nervous, but I asked to see the apt anyways.
Miriam quickly explained they do not have one available to show. While I do understand this predicament, it didn’t settle well. Asked for photos?! They had none. Asked for a floor plan that had wall measurements, so I could get a better idea of the size of the space. They didn’t have the measurements. I then asked the agent if she could tell me more about the space (if she thought a queen sized bed would be too large, would a couch and love seat fit) and she’s never seen this unit. This was very disappointing. None of my questions were answered and I was even more discourage. She again informs of needing $ 175 to hold the apt. I asked when a unit would be open to view. She informed Oct 22^nd, I explained id like to look at it before signing the lease but I’d be happy to put the money down to hold it. Miriam then told me that my lease would need to be signed within 48hours of holding the apartment. This blew my mind. I’ve never heard anything like this!!! I was so frustrated I opted to leave. The apartment search left me in tears and utter lack of information. At this point I was so flustered with the fact that this seemed to be the nicest apt I could find in my desired price/​location. At wits end, the next day I wrote a check to hold the unit. She said she’d call me to let me know if approved, etc.
Miriam called me back 4 days later and informed I was approved and they’d get the lease typed up. I got a phone call from her again TWO weeks later informing my lease was ready (not 48hrs like she said). By this point, we were only about a week away from the date she said they’d have an open apartment to view. I tried calling to see if I can look at it before signing my lease, and I got no answer. This happened a total of 3 times, and 3 voicemails. I also sent emails. I never heard anything back from anyone at the office. So I sent another email informing of my disappointment but that I would not be leasing with them, and they can keep the $ 175.
I never heard anything back until late November. I received multiple emails from what seemed like a new employee? I don’t recall his name, but they were general inquiry responses «Please give me a call and we can talk about our community and what we have to offer.» I replied polity informing of my experience and to please not contact me again as I have decided to stay in my current unit and found a roommate. No response. A week later I received the same type of email from the same gentleman with a bit different wording. «Hi Suzanna, give me a call if you’d like to come tour our property.» I didn’t respond, as they clearly were not reading my emails.
When we initially talked, move in date was to me Saturday (dec 7^th).
This morning I received a phone call from Miriam at 9am informing that my move in was extremely past due and that I needed to get in contact with them by 6pm today or they’d put the unit back on the market. I tried calling her back right away to again explain my issues and why I am no longer interested in leasing with them, and no one answered. Of course, the office doesn’t open until 10.
Needless to say, I have ceased my attempts to contact them to explain. I never signed a lease. Never saw an apt. I left 3 voicemails on three different days at the office and no one called me. I sent numerous emails (5+) and no reply. Very poor experience. Willing to lose $ 175 to not use this management company.

This is by far the worst apartment complex I’ve lived in around the Austin area. I would not recommend these apartments to anyone!
During our 12 month lease, we spent 6 months (from the very first day we moved in) with a huge water leak in our unit. It ran down the wall in the kitchen from the ceiling ac vent to the floor & was at least 3 feet wide at the floorboard. I called & called & called, from the first day we moved in. The maintenance guys came out over a dozen times within those 6 months but could never actually find where the water was coming from. I received multiple excuses, including my favorite, that the water leak was «condensation from the ac». After the maintenance manager came by one night around 10pm, because I called to complain that water was gushing from the ceiling, he had the bright idea to look for a leak in the unit above us. Kudos man! Why didn’t your other maintenance men look up there??? Laziness, probably. I think it was easier for them to just give me an excuse than to figure out the actual problem. I know condensation doesn’t leave a massive puddle on the floor! (Especially when the ac unit hasn’t been ran in weeks, c’mon now…) Shame on you guys! Then it took 2 days of noise to fix the water leak coming from the bathtub in the unit above us, which was fine. I was just glad there wasn’t going to be water running down my wall & onto the floor anymore. I was told that they would be by to fix the wall only after I complained about mold. However, this was not fixed until 3 months later when I had to threaten to move out on the basis of the unit being uninhabitable. I am allergic to mold! It should have never even gone this far to begin with. The maintenance manager blamed me for not leaving my deadbolt unlocked, but yet he called twice from his cellphone & never once left a voicemail. Like, I’m supposed to guess who in the world is calling my phone & what they are wanting. This was not our only issue, just the biggest 9 month nightmare ever! Sure, if you don’t mind cleaning water up off your kitchen floor 3 times a week & having your walls look like crap, then I guess it’s acceptable. In my opinion, it isn’t! Not even in the slightest! HORRIBLE!!!
Numerous other issues. Bathroom faucet handle broke, I had to use some janky tool to turn my cold water on & off for 3 flipplin’ weeks. Why? Because the faucet handle was «on order». I had asked for the lower closet shelf to be put back into the closet, but that was some issue as well. I was only told that my maintenance request for that had been canceled after I went into the office to ask about it. No one called to notify me or explain to me the reason behind this, which is apparently because of some previous lawsuit bs. I’m 4′ 9″, there is no way I’m going to get a ladder out every time I need something from my bedroom shelf. Are you waiting for another lawsuit? They put the shelf in. No communication with residents! That also makes for bad business. Oh & let me tell you about the maintenance hotline. Oh yes, you have to call a nationwide hotline number to put in a maintenance request. Wtf?! That is about the laziest thing I’ve ever heard of! I think you guys are so busy running in circles, you believe you need to have a hotline take calls for you. Instead, doing things properly would get you much further & probably save some money on that hotline answering service. People were often outside being loud & obnoxious. I saw the police there several times over domestic dispute issues. The office staff is rude most of the time & they act like they have better things to do than help you, when in reality, you’re the whole reason they’re getting a paycheck.
Seriously! I am so glad I moved!!! I pay rent at a place that actually cares about their residents & communicates with me. It’s a 2-​way street. If you want good long term tenants, be good groundskeepers! Think twice before moving in here, the specials might sound great at first, but don’t fall for it. There’s a reason they have to run specials just to keep the units full.

I currently live in these apartments and i’m disgusted with the UNPROFESSIONALISM of a few people they have working in the office.
First off, everyone seems extremely young, 20 – 25, and behave as such.
Last time I came into the office to have something done for my apartment I noticed there was a new guy working in there that I haven’t seen before. HE WAS AWESOME. He really acted like he cared about what problems my apartment was having and was extremely helpful in trying to get them fixed. However, while I was in there, the other two very young girls that were sitting at their desks were COMPLAINING ABOUT ANOTHER TENANT, and saying how «annoying» and «broke» she is and talking about her getting some job so she could afford rent or something, then argued over who would have to call her. Absolutely DISGUSTING BEHAVIOR ANYWHERE.
Maintenance is iffy. Sometimes they are extremely quick in getting requests taken care of, sometimes it’ll take a few days. Just depends, but all the maintenance guys i’ve had come in my apartment were very friendly and professional for the most part.
BUT WHEN IS THE CLUBHOUSE/​FITNESS CENTER GOING TO BE FINISHED!!!
Management sent out emails months ago saying how the fitness center would be finished by July 1^st? Its been a month since yall said it would completely finished and opened to us again. I understand how working with other companies and contractors to get everything finished may take a while and get pushed back, but the clubhouse has been under construction since i moved in here (7 months ago). Don’t guarantee something if you are unable to deliver it, just basics of providing a service to a customer.
Another review on here about the «blonde» is correct. She has come to my apartment to deliver a notice for overdue/​unpaid rent (which was a mistake with the automated system, rent was just paid for the wrong month) and knocked on the door. I was just getting out of the shower so It took a couple minutes for me to get decent. So as I am walking to the door she begins to UNLOCK it, my deadbolt wasn’t locked so she was literally about to walk into my apartment when i’m standing there with nothing but a robe on. So I quickly lock the deadbolt and when she noticed I can hear her say very audibly to the woman that was with her «UGHHH SO ANNOYING,» so then she proceeds to BANG ON MY DOOR FOR A CONSTANT 20 SECONDS.
When i open the door, she is nothing but rude, «You haven’t paid your rent, and we need it»
Another time, literally one week later, i“m sitting in my living room with a friend, in pajamas, and the deadbolt isn’t locked when someone from the office comes and DOESNT EVEN KNOCK, and starts unlocking my door. Like, seriously, Is this real life? I know it was someone from the office because my friend runs to the door and yelled out «HELLO?!» She turns back around after trying to run away and says «sorry wrong apartment» then we look down from the balcony and there she is, driving away on the golf cart. How is this the «wrong apartment»?? YOU GOT THE ENTIRE BUILDING WRONG.
The property manager needs to do some serious evaluating of who he was working in this place, and get some tenants to do some reviews of the kids working in the office so they can be weeded out. Its absolutely ridiculous.
Ive lived in several different apartment complexes and never experienced what i’ve seen from the management here.

Yikes.
SO a lovely young blonde woman greeted us («hey») upon arrival. We asked to see available units in my brother’s price range. When my mom didn’t have her ID instead of being polite and explaining why she also couldn’t take a tour the blonde girl was rudeeeeee. Oh. That really made my mom angry. A simple explanation would have been easy, not a snarky remark.
So then we hop in the crazy golf cart. The blonde proceeds to tell us how much this big name golf cart costs and how they plan to purchase another soon… right. «This complex was build in 2001 so it’s really new…» That’s 12 years old by my math, that’s not new. We enter the apartment and i’m floored at a) HOW CHEAP THE MATERIALS ARE. b) The bowed fake wood floors. c) The missing wood bits (dog chewed on it) on every floor board trim. d) the super odd lay out. d) the blonde standing by the door looking at her phone. e) Her telling us this apartment is move in ready minus some paint touch ups. (this apartment looked like crap. Dirty. Scratched. Old.)
This place is seriously over priced. The office women don’t give two ^&% about your business. The girl was just plan rude with in 5 minutes of meeting her. She obviously didn’t care about selling us the apartment but she was gushing over the golf carts.
People, DO NOT MOVE HERE. Management is always a good reflection of the experience you will have and this management was fake and bored.
UPDATE: So i received this message from management of Alara
«Comment from Alara C. of Alara Canyon Creek 3÷7÷2013 «
We appreciate your comments, however we are confused as we do not have any «blondes» working in the office as a Leasing Consultant. Could you have us confused with another property? That must be the case, as we do not have fake and/​or bowed wood floors and the descriptions do not match anyone in our office.»
This was exactly two weeks ago that we looked at this apartment. If you had a woman working here two weeks ago and don’t now you’re either not paying attention or avoiding bad publicity (I did not add the woman’s name as she didn’t deserve to be publicly shamed). Also, the floor WAS bowed in one place. I have no reason to make this up. (laminate = fake) This apartment complex has an extremely low rating and i’m guessing management is in serious denial. I have the woman’s card with «Alara Canyon Creek» printed at the top, FYI, Alara. Thanks for the reply at 9:40pm though. It’s good to be vigilant.

I wish i could give less then one star. I also wished i would of listened to the gut feeling i had to walk out of there when i was in the office signing my lease and the whole time i could here the blonde manager in her office with the door open talking crap and laughing about residents who were just in the office. These are the worst apartments ever. Im not sure whats worse though, the unprofessional/​immature management or the poor unhealthy, unsafe conditions they allow each apartment to be in before leasing them out. I cant begin describe the horrid experiences ive had since moving here or i would be typing for hours. On top of the bugs, roudy neighbors pass quite time, watching a drug deal being constantly juiced out of all my money by the front office. Ive also put in tons of work orders regarding safety issues that have been overlooked. My advice is if you are looking for a somewhere family friendly, or just looking for apartments overall. DONT SIGN A LEASE HERE. i will NOT be renewing mine. They could care less though since they always like to brag to you when you come to them with any issue or let them know how unhappy you are that their turnover rate is so hott not resigning your lease is not issue for them.

After reading these horrid reviews about possibly my favorite apartments I have lived in, I feel like I have to defend them and leave 5 stars. TAKE A BREATH PEOPLE. Jeez Louise! :)
I have lived here for a good while now and have loved every minute of it. I can honestly say that I have no complaints. I live in a one bedroom with an attached garage. I have NEVER, EVER had scorpions, black mold, or centipedes. I have REQUESTED pest control every few weeks just out of habbit, but like I said not because I have found bugs everywhere. Advise to the other tenants– maybe if you were regular with requesting pest control like what you would do if you lived in a house, you wouldn’t have that issue.
The maintenance staff is great, my ice maker broke and they ordered me a new one and replaced it the NEXT DAY. That’s the quickest I’ve ever had a maintenance request fixed.
As for the pet park, I am very thankful for this new amenity. I am 10 000% sure that there are NO FLEAS taking over the entire park, OH MY! If there was my dog and apartment would be invested and we are all in the clear. My dog, Tookie and I have enjoyed this park and the other dogs and owners we have made friends with.
The apartments themselves are nice. They have made new upgrades to the apartments themselves and the new paint job looks great. You people reviewing are soooo picky; I think they look cozy and homey. I don’t have a problem taking my trash out to the dumpster but then again I’m not lazy.
Finally, the management has been nothing but friendly, helpful and sweet. I love to grab coffee in their offices in the morning sometimes (try it out they have THE BEST FLAVORS) and they always greet me, ask about my day and make me feel like they care. Brooks and Chad helped me sign my lease and answered every single question I had. Like I said, everyone has truly been friendly and helpful. I have compared prices to all the local apartments and I can say that they do beat everyone’s price, that’s why I picked it!

This apartment complex is right by a christian college. Dont let the christian thing fool you. There is a lot of crime. These apartments have the police visit almost every weekend. I was in the back near the playground and pool and was woken up by loud party-​goers and beer bottles being thrown on the playground from the third floor. There are many drug dealers that live here. I know because my roommate got involved with all that and is now trying to clean himself up. My car has been vandalized so many times and there are a lot of auto break-​ins. I have seen too many people cleaning up after someone broke a window on their car and being robbed.
The management isn’t really bad but I moved to a town home to pay a little more $$ to get away from the crime.

terribly mismanaged complex of decently sized, cheaply finished units for a seemingly cheap price, until they start over and double billing you! Wish I’d never moved in.
APARTMENTS: late 90’s gated complex of 3 story units, 30 minutes from dntn austin. 2 pools, small fitness center, nice club house. small laundry facility (+ hook-​ups in units). cheap fraying carpets & vinyl floors. clean yet leaky/​breaky appliances. thin walls & windows!
MANAGEMENT: seemingly nice, until you start having problems. Then it’s all claws and attitude. Every issue (and there are several maintenance, billing, etc.) I’ve had to go into the office and argue with them. Every issues takes days or months for them to process, and they never seem to get resolved so next month I’m back in the office complaining. MAKE SURE YOU DO EVERYTHING IN WRITING WITH THEM as they’ve tried to blame me for their mistakes multiple times (and charge me!). No apologies. No concessions. Worst management I’ve ever experienced!
BILLING: seemed like a good price at first but has cost me dearly. They have a terrible online autopayment system that makes errors constantly. my first month they tried to charge me hundreds in late fees because one problem, until I argued with them (see management above). Then they’ve double billed me and several other tenants on multiple occasions. each time takes more complaining, arguing and only after MONTHS have I gotten my money back. no concessions. no apologies.
Overcharged thousands of dollars that I’ve had to fight months to get back… multiple times! completely unacceptable, and potentially crippling if you live month-​to-​month like most americans!
TENANTS: lots of rowdy college students from next door university. kinda ghetto.
If you’re lucky enough to read this in time DO NOT LIVE HERE! It’s been waaay more trouble than it’s worth and I’m sorry I don’t have the thousands it takes to break my lease :(