Accent Deck Design

James and his staff exceeded all expectations. The quality of their work was superb. James was especially helpful with his design expertise and its translation to the finished product. I highly recommend Accent Deck Design to anyone interested in improving there lifestyle and entertainingbarea

My husband and I had contacted James after a failed deck with stairs project from a «Craigslist Contractor» that left us in a horrible situation. Our stairs were basically hazardous, faulty, and an accident waiting to happen. James called me the same day I contacted him and we scheduled an appointment. After discussing the situation, he pointed out some additional concerns for safety and I had a quote within a few days. His crew started the day he set up and they completed most of the project in one day. By day 2, the project was complete and we are very pleased. His crew was Courteous, and didn’t waste any time. They also cleaned up after the first day and picked up all of the spare wood off the grass. Something the other «contractor» did not do. James also answered my texts and emails in a timely manner, almost always right away. Oh ya, and he is a super nice person, really down to earth! In the end, we have a safe set of stairs that look great! James really helped us out in more ways than one and I can very highly recommend his company. In fact, we will be using him for future projects and will recommend him to our neighbors.

I used James from Accent Decks just this past September and let me tell you the deck he built is fabulous. Not only did James patiently explain the various types of building material that could be used for the deck but he also dropped off material for us to look at and met with us at his shop so we could see how it stood up under direct sun.
James also took my basic design of what I wanted and then asked if he could improve upon them. He did and I’m very glad. He turned my original boxy concept in to something more interesting to look at. He was flexible and allowed me to comment, intervene and be part of the process.
Part of my project was also incorporating a shed underneath the deck (our house is on a sloped lot and I needed more space for our gardening equipment) and James took the time to help me understand the design he had in mind. He also offered ways to limit the cost of construction of not only the shed but also the deck itself resulting in my saving thousands of dollars off 2 other competitor bids.
James’ company was hit during the economic downturn he had to lay off his staff. Now that the economy is back on the upswing, he’s adding crew and his work is indeed booming. Yes, you may have to also be patient because he can get busy, but if you are patient, James will work with you and will produce a quality product. He’s also an honest guy, extremely polite, never pushy and has a hugely loyal customer base here in the neighborhood.
We live in Belterra along Hwy 290 at the corner of MIrafield and Merion. James has done most of the decks for the houses on Mirafield btw but you can clearly see the work he did for us easily from the street as you drive past the house.
James was great to work with and I won’t hesitate to recommend him to anyone. In addition, the crew working for him, Shilo & Art, were first-​rate. They were polite and always stopped to have a friendly chat and then policed the construction site every late afternoon when they were done.
Thank you James and crew for what I have to say was a very pleasant experience.

Love the work, James is really good at what he does.

Maybe James’ work IS great — but if you don’t follow up, respond to emails or phone calls and then basically fall off the planet, no one will ever know how good the work can be. What a waste of time having him come do a quote.
All I’m left thinking is that maybe my job wasn’t «good enough» or «expensive enough» for him.
too bad.

He understands customer service whereas most companies today have forgotten what it is or don’t care.
We have had two separate projects completed by James and one of his crew. The workmanship is quality at a fair price. They pay attention to details. The crews are always professional in their work and communication. The area was thoroughly cleaned afterwards each time.
The only reason I didn’t give James a five is due to his follow up communication with regards to scheduling.
Other than that, we will definitely call him again for our next project!

I can’t say how disappointed I am with the services I received from James. We had set an initial appointment for him to come out on Sunday. He was a no-​show.
I called and asked if he was still coming, and was told he threw his back out and that he would be out the next day.
He came out the next day (and it did seem as if he had thrown out his back) and we spoke at length about modifying my current deck. At *no time* did he give me the inkling that he did not want to do this job, etc.
I called him a few times after our appointment together and asked about the estimate and was always told «it’s coming». It has been over a month and I have not heard one word from James… I guess business must be very good right now!

I can’t say enough about the job James and his guys did for us, redecking our backyard deck and building a pergola. Fair price, on schedule, and stunning craftmanship, especially the stonework. If you are looking for a great guy to work with, who reminded me of what customer service used to be, give him a call!
The pics here are from our job. The deck is almost too pretty to use!

James and his crew built a wonderful pergola in our backyard. We could not be happier with the workmanship or customer service.