The Medical Center of Aurora

I delivered my son here in March 2015 and it was a lovely experience, the nurses were nothing short of amazing and the staff is so attentive and kind, but dealing with the billing department has been an absolute nightmare. The hospital likes to code things so they can collect as much as possible from insurance/​patient (they don’t care where the money comes from), and the insurance of course likes to pretend their hands are tied because of the billing codes. I had people from both the hospital billing, and my insurance agree with me that the charge should be covered, but neither one was going to accept responsibility for how the bill was coded/​worded. I also received many bills unnecessarily from the hospital. One for $ 5,000+ and when I called to dispute they immediately admitted it was a mistake, but this was the 3^rd or 4^th time they had sent something for the same charge. One bill I disputed through a ridiculous process – they made me send the dispute in writing on a form they sent me – and I won the dispute for that bill, because again it was incorrect. It seems like they were almost trying to see if I’d just blindly pay the bills they sent. It is truly unbelievable and stressful. No one likes sitting on hold and speaking with people who can’t actually solve your problem. Anyway, almost 11 months after the fact I’m still receiving bills, still trying to talk to some logical, and regretting my choice to deliver my son at this hospital.

ER is a complete scam! They are out-​of-​network with MOST insurances and don’t bother to tell you. I have a $ 15k deductible out-​of-​network and a $ 2k deductible in-​network. They want your money! They are not patient advocates, they are MONEY advocates. I would not recommend The Medical Center Of Aurora to ANYONE. Definitely a «LAST RESORT» place to go. I learned a $ 15,000 lesson. I recommend everyone to do their homework before an emergency arises. Know where you can go near by that is in-​network. Oh, and don’t expect this place to write off a penny! They are heartless!

No one is really a fan of the hospital. I have been a patient and I have brought several people here for ER services including myself.
It’s been tolerable and the staff has always been decent and as helpful as they can be with all the laws they have to abide by.
Just a tip… If you’re in the ER. Don’t go out through the Ambulance doors. They can get a little frustrated with you over that I know this from experience.

My father was admitted here, and I must say this is a very nice facility. He normally goes to the VA, so we had no idea how nice a hospital could be. They really take care of their patients. What shocked me is that they also take care of visitors. You can buy breakfast, lunch, or dinner for around $ 8 as a visitor. Patients get a choice of food offerings, so their is a nice variety to their diet, and some variety to the daily choices. All in all my father is happy with the place, and his stay has been as pleasant as possible.

I came in with a severe hypertensive episode. My blood pressure was ²¹⁰⁄₁₁₅ and my pulse was over 100 bpm. The nurse who did my ekg was great. The doctor I saw couldn’t have been more antagonistic. He immediately accused me of alcoholism. He thought I had the DTs. I explained to him that I hadn’t had a drink in several days and his reply was «that’s why this is happening». He gave me an IV of Ativan, which luckily treats anxiety (which runs in both sides of my family, a detail the good doctor didn’t address) as well as the DTs. He was convinced I was lying to him because my hands were shaking. Of course they were! My pulse was over 100 beats per minute! He was so condescending. I was there for hours and got a four figure bill. The most humiliating part was when I next went to my GP. He’d received the ER doctors report from my insurance company and I had to explain to him that I don’t drink to excess. So embarrassing. Next time I have a panic attack I’ll just tough it out. It’s cheaper and less traumatic.

A nightmare. Husband was admitted to ER here. While the receptionist Connie went above and beyond, the rest of his care was terrible.
He was freezing, so the receptionist brought him extra blankets. Apparently this annoyed the nurse and she threw them on the disgusting floor. The nurse also did not wash her hands with soap when she came into his room, would not adjust his blood pressure cuff, and would not answer questions.
Worst of all, the doctor gave my husband antibiotics to which my husband is allergic! He alerted them to his allergy the second he was admitted, so this is inexcusable negligence. My god! If he were more acutely allergic, he could be dead. Still, he has a rash all over his arms, torso and face. Unbelievable!
Go to St. Joe’s or to Swedish! Any other ER.

I came here in the middle of the night with difficulty breathing and suspected epiglottis/​strep. My family was scared and I was scared since my symptoms matched stage 3. The receptionist was rude and the nurse was worse. He didn’t check my throat at all as my boyfriend told him what he had seen at the back of my throat. The man turned to him and said, «She doesn’t have it.» He also accused my family of being idiots and believing everything they read. We waited another hour or so to finally be seen. In that time we were met with more rude staff and snotty attitudes. I would have had much better service at an urgent care. ANY urgent care. This was just an awful experience. People come to the ER scared, and to treat them like how we were treated, and basically call them hypochondriacs is just unacceptable!

Labor and Delivery is amazing; wonderful nursing staff — I delivered 2 kids here with 4 years in between and it was just a wonderful experience.
ER — opposite end of the spectrum.
I’ve lived in Aurora my whole life, and up until a decade ago when University came to town, MCA was the ONLY choice for emergency care around here. You will wait in the waiting room for HOURS. You will wait on the bed for HOURS. You will wait to be discharged for HOURS. Most times, the staff will not even bother to peak their heads in for HOURS to make sure you’re even still alive. Its very easy to feel forgotten about, and if you’re by yourself, without some kind of advocate, you probably would be. If you go in for something non-​specific, you will be kept there for HOURS, with the doctors running a gambit of tests on you, most of which seem totally unnecessary for the original complaint. I’m not totally clueless — I understand an emergency room will most of the time be backed up and you will probably experience some lag and waiting time, but how they run things at this place is just ridiculous. If you look at the only other ER University, they were able to add on to their emergency room because they needed to accommodate their growth. MCA on the other hand couldn’t give 2 craps about making sure they could handle the large population that is Aurora. If you go there, you need their services so you’ll deal with it. They are quick to throw some kind of band-​aid at you, whether its unnecessary narcotics or antibiotics just to get you out of the building. Often times you leave no better than when you arrived.

I wouldn’t take anyone or anything, to this ER. My doctor sent me there for a Lumbar Puncture to confirm Mollaret Meningitis, which I have suffered from 5 times previously. I knew what was wrong with me, since I’d had this same disease on 5 separate occasions in my life and it is debilitating. First, the doctor told me she was giving me something for pain. I don’t know what they gave me but it certainly wasn’t for the pain that comes with Mollaret Meningitis. It did NOTHING. When I told her the medication didn’t work, she apologized and said she wanted to wait until after the tests came back before she gave me anything for pain. Why would she lie to me? Then the «doctor» stuck me 9 times in my back, trying to get a completed lumbar puncture, and then gave up! I was in terrible pain. She said she was going to put in a diagnosis of «headache,» and send me home, she didn’t «want to put me through anymore.» So I had to go back to my new doctor to ask for medication for my disease without the confirmation he needed. Now they want me to pay $ 4,000 + dollars for this ridiculous lack of treatment! Nope, I wouldn’t bring anyone to this joke of an ER. If I could give them 0 stars, I would.

Pediatrician Dr. McBride is amazing!
I took my four year old girl in for stitches after her chin was split open and McBride, nurses, check-​in, triage, everything was amazing!
McBride was very sweet and got down and really talked to her and made her feel comfortable.
One of the best hospitals around!

This hospital is the best! I had a procedure last week first, I parked my car with the valet attendants, my my my. These guys are amazing, they are my best friends now. The front desk people are very nice. The doctors and nurses are amazing. The rooms are very clean. I went home like if I had a vacation and not a procedure. Thank you Medical Center of Aurora. I’m gonna go there just to say hi to my new friends.

This is my second inpatient stay in the last year to help with healing of my head injury. The staff is amazing, first-​rate. They think of all your needs their right there they say what they’re going to do and do it. There’s very little waiting for anything. The rooms are immaculately clean as are all of the areas in the hospital. I also love the menu for all meals you can pick what you like order it from the kitchen and they bring it right up. Tons of healthy choices and lots of fresh veggies and meats and fruit. It stinks having to be laid up for a couple of days but if you need to this is the place to be

Two hrs since 3am and still waiting for elderly mother-​in-​law to be seen for her shortness of breath. Should have driven the extra five miles to University Hospital.
Only giving the one star because I have to.

I had a «wonderful» experience at this ER (if you can call any ER visit wonderful!) From start to finish the process was smooth and efficient. Every staff member, from the registrar, tech, nurse, and PA were all warm, friendly, and attentive, despite the fact that I’m sure they were all very busy with emergencies more serious than mine. My care was thorough but nothing un-​necessary was done and my discharge instructions and prescriptions were very clear. Once it was over, the billing department made payment easy to set-​up.

Well… so far, all my interactions with this hospital are top notch! I had a minor procedure done here. They are on time, compassionate and professional. I had to bring my daughter here the night after Christmas. We had been seen at two ER’s prior… the first one (Skyridge) did not believe my daughter when she said she couldn’t breathe. The reason we went to Skyridge first is because of insurance. My daughter has Kaiser…(ugh). The second one (Castle rock Adventist) was a nightmare from hell… We went here next because it was closest to Skyridge. The triage nurse told my daughter that she just had «A sore throat», but then the doctor found that she was indeed having a severe asthmatic attack. BUT. they discharged her right after they gave her a nebulizer treatment and two prednisone tablets. No vital signs… didn’t make sure she was better… just discharged her. Well… while in the car, her asthma got worse again from walking in the cold air to get to the car!
The closest hospital at that point of our journey (as we were headed towards home) was Med. Ctr of Aurora, South Campus. We went in, I told the folks at the front desk that my daughter couldn’t breathe, she has asthma. The staff brought her back immediately and actually treated her and made sure she was relieved of the attack before they discharged her.
When we left Med. Ctr. of Aurora… my daughter could finally speak. She told me…“Mom, I didn’t want to tell you and scare you. But I didn’t think I was going to make it through this. Especially because the first two hospitals didn’t believe me. This is, by far, my worst asthma attack ever.“
At Med. Ctr. of Aurora South Campus, they are Professional. Compassionate. Educated. INTELLIGENT. The biggest thing is they actually TRIAGE CORRECTLY!!! Those with breathing difficulties or chest pain… are taken seriously, as they should be! Unlike Skyridge or Castle Rock Adventist.
I am very grateful to them for their great care of my daughter with her asthma!

We recently had to spend 4 days in the ICU. The comfort and compassion shown by the entire staff was incredible. Special shout out to Ana and Jenn — the epitome of what a nurse should be.

I cannot express how I feel about this labor and delivery department exclamation they are the most amazing nurses I have ever encountered! I have not only delivered a child (me with HELLP syndrome) at eight weeks early weighing in 3 lbs. 6 oz. But, I’ve also delivered a stillborn at 19 weeks gestation. They care about you and they see you through everything. There was one lady I believe her name was Sherry who is quite rude and cold I don’t know if she was having a bad day that day but I absolutely wish that she had been a little kinder to me when I was in so much pain and sorrow with the loss of my unborn baby. Susan and Erica were absolutely amazing at least that’s what I believe that their names were they both truly showed me compassion and watchedover me all night to make sure I was doing okay. I will never forget them and I will never have a child where I am not delivered here.

The staff at the Cardiac Intensive Care Unit at the Medical Center or Aurora, provide the most compassionate, and professional care I could imagine after my father suffered a heart attack and stroke.
The nurses and doctors explained what was going on, allowed us flexibility in visiting and supported us in our difficult decisions. They showed my father a great deal of respect and kindness
I cannot imagine a better experience as difficult as it was.

Amazingly fast service, extremely knowledgable staff, very supportive and reassuring environment. We stopped by an urgent care center first which was basically a clown show compared to this ER.
If ever we require another midnight visit this campus would be our first choice. Thank you so much for your help.

Been here twice with my daughter and husband having minor surgical procedures. They are very kind and have a system that runs smooth. Seating is comfortable and the staff is great.
Hopefully, I won’t be needing any hospital stays but if I do, this would be a good spot to heal.