Stitch It Clothing Alterations

Very unprofessional employees work here. I took a silk skirt in to be looked at. It’s multilayered and one of the panels was falling apart. I wanted to know if they would be able to replace the panel if I provided the fabric and how much it would cost.
I took it in and the only employee who was there kept pointing out all of the flaws with the panel. I had to tell her 4 times that I want the panel removed and replaced and I wanted a quote for the work. She was very condescending with her speech and told me after asking her multiple times that they did not have the machines needed to remove the stitches.
I will never use this Stitch It. Such poor customer service and her attitude was atrocious. Take your garments elsewhere.

I got referred her when my local Joseph A Banks couldn’t tailor my suit. I went and I was pretty impressed. Maybe they cleaned house because the woman I dealt with said she hadn’t been there for long. VERY professional. The total I paid was the same I would have paid with «Banks» so that was good. I only needed to have my pants taken in and cuffed. She did just that. The measuring was pretty quick as well. She made one mistake when she didn’t charge me for the cuffing. I was called by the time I was leaving the mall. Not a deal breaker since everyone is human. I called back and agreed to pay when I got back. I arrived around 7: PM and although the mall is open until 9 the following night, I was told I’ll get them back the next day. When I got back, my pants were ready to go. Turnaround was just under 24 hours. If you need work done quickly, I would consider coming here again.

I went in Saturday afternoon to get my suit pants tailored, needed it for a wedding the next day. Came in the next day and it was ready and looked great. $ 11 for hemming on suit pants or jeans

To be honest, I have not actually had anything tailored here. There was one woman that was very friendly when we stopped in to ask about what they did. Unfortunately, we did not interact with her the time I came with my suits. I tried them on so she could tell what needed to be done. The prices she quoted me were way too much and it would’ve been almost cheaper to just buy a new suit. She also told me one of my suits couldn’t be tailored to fit me correctly.
However, thankfully I didn’t get anything done. I heard her telling the person in front of me how there is a girl that works there that doesn’t know what she is doing and that he should make sure he picks his stuff up before the day she works, so she doesn’t mess it up. She kept on talking about how horrible this girl did work. So luckily, I did not get my suits tailored there.
I would not return here.

I can see why they make you pay in advance.. .
I dropped off five pairs of pants for alterations on Wednesday. The employee said that they would be ready for pick up on Sunday at 5pm, which would have been great because I could have them in time for my work week. I showed up at 5:15 Sunday to pick them up. The pants were not ready, and no one has even looked at them since I left them there on Wednesday. I would have felt better about the whole situation if I had been called and told that they would not be ready instead of driving all the way there. The employee explained to me that she only works on Sunday and no one left any notes on the the pants, so it was not her fault. I asked for a refund, but instead, she just started working on them and said she would get as many done as she could before 6pm. I told her to stop and return my pants because I wanted to take them elsewhere. She was going to charge me for the ones she was working on, but she couldn’t figure out how to do a refund. She had to call corporate offices for help. I will not be back! Do not waste your time.

Incredibly unprofessional and very rude.
I brought a garment in to be brought in and the woman could not have been more dismissive. She hardly said a word to me, tried to take the garment without even seeing how it fit me, and then when I requested that she take a look at how it looked on me, she spent 10 minutes pinching my arm fat and making ugly faces. She said she couldn’t do it but then offered to take it without agreeing on a price with me first. When I asked about the price she finally said $ 20 and that she would do it herself because everyone else who worked there was incapable with no experience (very reassuring).
When I asked about guarantees or a contract to be sure that I received the garment back in good shape, she immediately said that she wouldn’t accept the garment anymore. She was all too happy to take it when I wouldn’t have any reassurance that my $ 100 garment would be in good hands, but once I asked, she said she didn’t want to take it and just walked away from me.
Seriously, this place seems unprofessional as hell. I wouldn’t trust them with a pair of jeans let alone something expensive or important.

WHATEVER YOU DO… DO NOT BRING YOUR CLOTHING TO STITCH IT!!!
I have never written a review or called a company to complain about its service, but felt compelled to do both after a truly disappointing experience with Stitch It.
A few weeks ago, I brought a suit to their store in the Fox Valley Mall in Aurora, IL for alterations. At the time I brought it in, I informed the woman who was working that I needed the alterations completed no later than 4 days because I had a wedding to go to. I was assured that the job would be done on time.
When I arrived the first time to pick up my suit, I pointed out the many issues that I noticed while trying it on. Specifically, the seam on the pants was off to the side, the pants did not fit right at all, and the jacket was too tight around the waist. The woman assured me that she could have it fixed the next day, which was the day of the wedding.
I went back the next day and found that no changes had been made. Again, I was told to come back a few hours later. So, I did. When I tried on the suit again, I found that no changes had been made to the pants and the jacket was still too tight. At this point, I knew I was not going to be able to wear this suit to the wedding, so I told the store employee to take their time and get it right.
I went back a fourth time and found that no changes had been made to the pants and the jacket, although better, still did not fit right. Rather than ask to have my suit altered again and go back a fifth time, I chose to take the suit home. While I was there, I heard two different women complain about the poor service they received and the number of times they had to go back.
I was so frustrated by this horrible experience, that I sent an email to Stitch It’s corporate customer service. After not receiving a response, I called the company to speak with someone a few days later. Unfortunately, I only reached their voicemail. So, I left a message. After not hearing back from them, I sent another email to the President of their company. Still, I have not received a response, which just shows their lack of commitment to customer satisfaction.
Do yourself a favor… avoid this place like the plague!

Getting my suit jackets tailored was a pleasant and convenient experience, but all credibility is lost when they didn’t meet their ‘guaranteed’ pick up date. They had my clothes for a solid week and when I go to pick it up, it is not even started. Very infuriating when I need it the next day. Employee that pick up date was very stupid and lacked any sympathy. Avoid.