Scrubs & Beyond

I can not say enough great things about the manager Louise and the sales associate Janelle!
Every time I go in to Scrubs & Beyond, I am greeted with a smile. They are both always willing to help me with anything from finding the right size in store to special ordering online.
I have never once felt like I was a bother or inconvenience to either one of them which is a huge plus.
They are both amazing to work with and I look forward to shopping there again soon!

Horrible service. I went to buy shoes and they didn’t have my size, so they offered to special order them. They said I should receive a phone call within 3 weeks or so letting me know they arrived so I can pick them up. It’s now PAST 3 weeks and they have not called. I had to be the one to call them and check on my order and each time I’m told that someone will call the manufacturer because my shoes should have arrived. They make you pay upfront to special order, in my case I paid $ 116. Needless to say, now that they have the money the employees there don’t care or are too incompetent to follow through and actually make that call. If the customer had to pay when the merchandise arrived, I wonder if they would be so careless in their approach? You bet they wouldn’t, they would be calling the manufacturer to make sure the goods are on there way! Goes to show you how they do business. This is the 3^rd time I had to call and heard the same BS story again. I’m seriously thinking of getting a refund because apparently providing good customer service is too hard of a job for some people. Some people have had a great experience, and yes this place does have a variety of scrubs to chose from. But as far as ordering stuff, DON’T DO IT. If you can’t buy it upfront and leave with your merchandise, I suggest that you buy elsewhere. Other reviewers have also posted that their orders were screwed up, too. And these are simple orders too, like mine; nothing crazy. Make it easy for the employees: just stick to the cash register because you guys (employees) are incompetent at providing customer service; all you have to do is pick up the phone and call the manufacturer and then call the customer to give them an update. Not that hard to do, people.
***UPDATE*** I went into the store and requested a refund because the waiting game on receiving my shoes that I already PAID for was getting ridiculous. I spoke with the supervisor, Louise. She wasn’t rude but not pleasant either. She was indifferent and apparently me interrupting her paperwork was a nuisance to her. She was rushing through the whole thing and barely concealed her indifferent attitude. I got my money back, but had to wait in vain for almost a month for nursing shoes. Got them on Amazon and they are already on there way; goes to show you. Take your business elsewhere.

This place is a gem. They have a huge selection of scrubs and shoes. They also have a sale rack that has $ 25 scrubs for $ 15. Good stuff. The store is clean and very well organized. I’m definitely getting all my scrubs here from now on. :)

I was at the Aurora, Colorado;Abilene Market location. On a personal note when I was shopping and buying scrubs for myself and my current employer wasn’t paying for them my experience was anything but less than desirable. However my current employer has a large account with this store and on 3 different occasions they have manged to screw the order up. This has been an on going issue for almost 2 months now, 4 sets of scrubs and it wasn’t like it was a crazy order. They lack any customer service and do not take accountability for the screw ups. Kesha was extremely rude and unprofessional. Refuse to contact the corporate office by phone to provide any solutions for the on going problem. I would highly recommend to shop and buy your scrubs through a different venue! This place of business doesn’t acknowledged the importance of customer service!

This place is a medical uniform wonderland!!! If you need it they have it. I never in a million years knew or realized there was so much stuff to be had.
So I am sure the question on the minds of those who know I do not working in the medical field is: Why were you there?
Well I will tell you why I was here. I came to find the ever elusive Dansko Shoes. Since I wear the aircraft carrier of shoes as far as size goes, it’s a bit hard for me to just walk into a store and buy shoes. I had been told that they carried such shoes at a more reasonable price then the department stores, so why not.
I walked through the door in in the back corner I could see the wall of shoes. I immediately walked past every brand, color, shape and size of scrub to get to them. The store is laid out pretty well and a bit bigger then I had imagined for medical uniforms.
I looked and looked and looked some more. Finally, on the floor in a corner I found a pair that may or may not fit me. So I tried them on. They felt huge, I was told and had read that they would feel big at first. So I did a bit of walking, they were clunky but not the most uncomfortable thing I had ever worn.
These were Mary Jane style. I tried on a normal pair and yeah. no way my foot was going into those babies. Now remember, these shoes have little to no give as they are basically molded. So I decided on the Mary Janes. They were cute after all and the top of my foot is so high the regular size would not fit. Wide, which would give me the top height I needed would be a «special order.» This is something I hear constantly. It’s not like I have feet like Fred Flintstone or anything geeze!
So off to the check out I went with my on sale shoes. Even on sale these are not inexpensive by any means. I got the «breaking in» lecture. Wear for 6 hours a day for 1 week, they will mold to your feet, blah blah blah. I don’t even remember getting a speech on how to wear shoes before, but whatever.
I started to wear these shoes which make me like 5’11 when I do, and began to really realize they were too damn big. I was even told by the sales person, naw. they are the right size. Well they are European sized, so I grabbed my trusty Rykas and sure enough I had bought them a size too big. Geeze, so now I have to take them back and will have the same problem. None my size:(Hopefully they can rustle me up a pair from another store so I don’t have to wait forever to get some in my actual size.
I probably should have waited until I had returned them to see how that went, but I can always write an update.
To be continued… I am giving them a 2 for now, it’s not their fault that I have odd feet, but the sales person should have made sure she was selling me the right size. I do secretly like being in the tall shoes even though they are the wrong size!