John’s Towing Service

Car battery died at DIA lot and jumpstart wouldn’t work. Made arrangements through Geico with this company. We heard from tow truck driver upon arrival that he was going back to get a different tow truck to get car with since it could not be put in neutral. Last we ever heard from him.
We called towing company to follow up in the morning. They said they picked up car and delivered it to agreed upon service shop. However we called service shop to check car in and no one could find it. Finally got a hold of DIA parking services to find out the car was STILL in the lot and was never towed! Unreal. Got a different towing company the next day– good to go. There’s plenty to choose from, I’d recommend finding another.

A second time! You people made me wait for two and a half hours again! And when I called you on it you said «our phones are ringing off the hook, I’m super busy.» like that was an excuse! I’ve been sitting on the side of this road now thinking of ways that they could improve their business. But the list is so long that it would probably be easier for them to shut down and start over at something else that doesn’t require customer service. I’m livid right now!

I had a great experience with John’s Towing Service, for the third time. Steve came and got my car, about 30 minutes before scheduled. I rode with him to the tire shop, and he recommended a couple mechanics to get my car looked at for another issue. The car was towed with no trouble. I would definitely call John’s Towing service again. I have used this service, through Geico, for the last 3 years. Every time I always get great service.

I had the misfortune of being assigned this tow company by Geico’s road assistance. I called at 7am and was told it would be 90min. Okay, considering I live near DU, I couldn’t understand why it would take that long, but it was do-​able since I didn’t have to be at the auto shop til 9:30am. Well, 90min comes and goes. I call the tow company at 9am. They inform me that they had a police call which is priority and they don’t know when the truck will be at my location. I asked why they didn’t call me to let me know before I sat here and waited two fricking hours! I could’ve had Geico set up a different tow company. «I dunno», was the response I got. Do you know your own face from your ass? Cuz I seriously doubt it. Was it too hard to pick up a phone and give me or Geico a courtesy call? Apparently, it was. They couldn’t give two shits about wasting other people’s time.
I complained to Geico, but the other tow companies on their list wouldn’t be able to get here for another hour since it’s now rush hour morning traffic. At that point, John’s Towing gave Geico an ETA of 30−40min, so they thought it best for me to just wait for these bastards. I reschedule my appointment at the auto shop for 10:30 based on the ETA from the towing company. Then I waited and I waited and waited and waited. 30−40min my ass! Well, 10:30am rolls around and I get a call from their dispatch: The driver is 20min out. Really?! The tow truck was supposed to be here around 9:30am, it’s now 10:30. What’s another 20 damn minutes when I’ve been sitting here for over three effing hours already!
Shockingly, the driver arrived at 10:50am. Poor guy got an earful from me as soon as he arrived. Honestly, I could have Fred Flintstone’d my car to the shop and got there faster. The clencher is that the actual tow trip to the auto shop took less than 10 minutes. The only good part of this situation was that the truck driver was nice. He understood my frustration at the situation and agreed that there should have been better communication.

Do not use this company!!! They will rip you off, I had to learn the hard way, called them when I had a blowout and they said it would be $ 90 to hookup and $ 3.50 per mile, that sounded okay but when they presented the bill it was $ 230 for 6.1 miles. Manager will not return phone calls and try to explain how they got that number. Just beware!!!

I wouldn’t recommend this place to my enemy! Thier driver slammed my son’s car repeatedly to get it off the tow bed and in turn it broke the axil and sent the struts through the hood of his car… now they are claiming that my son did this damage not them. .there was witnesses to what their driver did. Horrible business! !

If I could give them negative stars — I WOULD. I called my insurance company and they were the second option as the first option was going to take three hours — John’s was only supposed to take 2. It took them over 5 hours to get to my house — If I had known this I would have went with the first option.
My experience with the ladies on the phone was nothing short of inexcusable — they were rude, short and just abrupt.
If you can — AVOID AT ALL MEASURES — even though this cost is covered in my insurance — I still don’t want them to file any claims because they don’t deserve my insurance carriers money EITHER.
TERRIBLE!
AVOID!

Was in an accident prompt to tow my car… I understand its going to cost a few bucks… But really this company reads your credit card over there radio to there dispatching. …mmmm wonder who on the other hand chilling at there house that owns a RADIO SCANNER… Crazy

This place is as crooked as they come. I got their number from Kuni Honda when my vehicle broke down. After my vehicle was on the truck, I tried to pay the driver directly and he told me that it would be easier to bill me through Kuni.
I didn’t think much of it until I got the bill from Kuni, $ 212. I immediately called Johns, and their receptionist informed that they received $ 165 from Kuni for the tow. I’m sure Kuni appreciates the driver doing what he did, allowing them to mark up the cost as a thank you for the referral, but not exactly a consumer friendly practice.
I also called 2 other tow companies and got an estimate on the tow I received from John’s and both were under $ 120.
There are way too many tow companies out there to deal with one as corrupt as John’s.
In case you’re wondering, I also wrote a review on Kuni as they are even more corrupt than John’s!!!

worst towing company in the metro area. When I called about how to access my car in their lot, I was given incorrect information. The woman who worked there was unprofessional, at best, since she screamed at me when I realized there was a problem with the access to my car. (literally screamed — I’ve NEVER seen anything like that before). Then she proceeded to smoke cigarettes and blow smoke right in our faces while we cleaned out the car! Gross, scary business — STAY AWAY!