Flag Limo

I have used Flag Limo for the past few years. In the past I have noticed that they will send me outsourced drivers every once in a while.
I had booked a STRETCH limo due to the number of passengers and luggage I had. For that reason I was also charged double the rate of a standard limo.
Upon arriving at O’hare I was told to look out for a Lincoln Navigator STRETCH limo. Once the limo arrived it was not a stretch. We had to maneuver luggage around and were able to be seated albeit tightly.
I called Flag Limo and was told they were doing me a favor because one limo broke down and they wanted to be sure I was taken care of. I asked them to simply charge me the rate of a standard limo and not a stretched limo, end of story. They refused to do so, I informed them that I would leave a negative Unilocal review and complain to the BBB, which they said was fine.
Buyer beware with this company.

Do not use this company they are thieves and liars, I ordered a stretch limo from O’hare to Westchester to pick up my family, I paid for the full amount plus extra fees for the driver to wait for them at the door. My family waited for 2 hours the driver was not at the door. They finally showed up only it was not a stretch limo, they showed up with a regular car. We had to pay extra for a cab. I asked the driver and I was told the price I paid was not for a stretch Limo“What?”. I was told the manager will call me back. I waited for a week and he never called. When I called again I spoke to Adam who claimed he was the manager. He was very rude, i was informed the rate I paid was for a regular car not a stretch limo, i did not ask for a regular car, matter of fact I paid extra for a driver to wait for my family at the door and he never did. the manager told me and I quote «What would you like me to do, am no the one who made the reservations, These are the service we provide take it or leave it» «theres nothing I can do for you» Beware !!!

We thoroughly enjoyed our ride with Bob N. from Batavia to Midway. In fact we’d request him in the future. We had been using a different limo service for years, due mostly to cost. I recently discovered ‘Flag’ thanks to Unilocal.It doesn’t even cost more than the other one we were using. We will use them from now on. Our return driver was also very professional. No more fearing if we’ll make it home safely or enduring weird sob stories from the limo driver! Thank you Flag, we’ll see you again.

Comfy car, fairly timely but as a single woman in an unfamiliar place, I would’ve appreciated a «hello». A «how are you». A confirmation of where he is taking me. All I got was a grumpy 2 words upon pickup with «last name?», and not a word after that. Not a smile. Nothing. For my safety I put address in my phone GPS to ensure my accurate arrival. Upon drop off I said thank you and all he said was you’re welcome. No hand shake. No «have a nice day». Basic customer service skills would be nice and feel more friendly.
I called the company and shared my experience as a training opportunity but was put on hold for 5 minutes. I finally hung up and they never contacted me after. Very unprofessional and disappointing.

My father was driving in the Chicago area when a driver of Flag Limo Inc threw his trash out of the window. My father gave a honk to which the driver responded by flipping him off. My father contacted the company which then completely blew him off. I will also try to attach the photo regarding the situation.
I am a pretty avid believer that you should throw your trash away and treat others with dignity and respect. The actions of the driver reflect poorly on the company, and the actions (or non-​actions) of the company show that they could care less about their city, their streets, and their patrons. I’m sure in an economical battle field where companies like Über and Lyft make it more difficult for taxi and limo services to prosper, actions like these support people like me to look elsewhere for services when I am in the Chicago area.
While I personally haven’t used their service, their actions do not represent the values that I hold dearly. Our streets, cities, states, and country are not a garbage can for you to dispose your trash in. I hope this company rectifies the situation at hand, but until then, I will stand strongly by this honest review. I hope that others considering using their services take a second to look elsewhere, as there are many local and honest options to consider for your traveling needs.

Absolutely the worst limo company you could go with they will leave you hanging and over charge you.

Couldn’t be happier with this limo service. I’ll be using them from now on. I booked a drop off and pickup at midway online. I paid 92 each way for the private car. Dropping off, the driver arrived a few minutes early and knocked on my door instead of just calling to say he was here. They sent a full sized stretch just for one person. How awesome is that. Fully stocked with drinks. Driver drove fast but safe.
For pickup, it took me about 30 mins for stupid midway to give me my checked bag. Called the number, guy in the phone was polite and said 10 mins and told me where to meet the driver. Driver showed up in a escalade. Mind you, I was expecting a town car. Was very pleased after a crappy flight.
Great service. So much so I gave a $ 40 tip to each driver.

Timely and professional. Drivers friendly but will leave you alone if you want to sleep or work etc. Drive safe but fast — always make up time vs what Googlmaps projects.

Great service on time for both departure and arrival. Axle drove us home from Midway today after a long time no weekend in Nashville. He was very courteous, the car was clean and comfortable and we were home safe and sound. Worth the extra $$ to avoid traffic and the hassle of long-​term parking. Overall solid company.

Solid limo company! On time, friendly, well priced! Were available last minute on a holiday weekend and were very satisfactory.

Flag Limo provided two services for my family and I on my wedding day — a limo bus back and forth from my home to the venue, and a limo for my wife and I to our hotel for the night. For all three trips, their service was impeccable. The drivers were on time, drove safely, and were helpful and responsive (especially given the various small changes and delays inevitable during a wedding).
In fact, my wife and I we were upgraded from a town car to a full limo that evening, for no charge. Definitely a nice touch for our first night as a married couple.
Given this experience, I would recommend them to anyone planning a special event.

Have used Flag Limo for several years. I travel weekly for work so I need a simple but reliable way to get to the airports and Flag Limo has never let me down. Their guys always show up on time, drive well, and treat me with respect. Most of their vehicles are Lincoln Town Cars or Lincoln MKSs with a few Tahoes and MKTs thrown in. I have had a stretch limo a few times as well. The vehicles are always clean and comfortable. The dispatch guys on the phone are very courteous as well and make it very clear on where I should meet the driver.
I agree that their rates are not the absolute cheapest, but you will absolutely get what you pay for in the chauffeur industry. I’ve tried cheaper competitors but they either (A) show up late, (B) get lost, or © drive like maniacs. Missing a flight to save $ 4 isn’t worth it in my opinion.
Hopefully they will expand their service to have a text messaging service or smartphone app.

I’ve used these guys for almost 18 years when they were formerly known as Naperville Limo. I’ve always had prompt, on time service and friendly drivers. While I don’t travel quite as much now, I’ve probably used them 2 dozen times with never a problem. They may not be the cheapest, (it’s about $ 62 – 65 from north Naperville to O’Hare, but you get what you pay for. Recommended.

I have used this company on numerous trips to and from airports. I have made reservations online and over the phone, I have called ahead on some occasions or last minute when my travel plans have changed. My flights have been early, on time and incredibly late. But, every time the service has been great. Pickup at the airport is always prompt regardless of the untimely arrivals. Pickup at my house has always been a little early and the drivers have waited in the driveway so as to not wake the house (this is a bonus when I have 2 dogs that would certainly bark if they rang the doorbell and pickups have mostly been very early). The cars are always clean and well maintained. The drivers are sleays pleasant and courteous. I highly recommend them.

Driver was on time, courteous, friendly, there was plenty of room in the SUV for 4 adults and 6 pieces of luggage. Found Flag Limo on Unilocal and was very happy and impressed! Would definitely recommend!

Ordered a car to take us on a family vacation in Florida. Told them upon booking that it was 9 people with luggage to Midway. Sent a limo, not a van or bus. We each had 1 suitcase and 1 carry on. Trunk was full, driver packed the back of the limo with luggage. When I told him we would not all fit he said «we’ll, if you hadn’t taken so much luggage» excuse me? 9 adults and 1 bag and 1 carry on is a lot? Then he told me 2 of my kids could share one front seat. Um, yeah, my kids are 12, 16 and 18. Plus I’m not risking their lives. We were all smashed in back, my husband sat on the floor of the limo from Plainfield to Midway. Called Flag when we got to the airport. Told them it was unacceptable, and that upon return we would need a van or bus. Was assured the problem would be taken carry of when we return.
Got back into town, called for our pick up… low and behold, another limo. This driver was MUCH nicer and more understanding. He was confused as well why the company would not have sent a bus or van. As he stated, the trunk of the limo is no larger than the trunk of a town car. The trunk was bungee corded, and the front seat full of luggage and the back of the limo. We could not all fit in the car, he called dispatch, and they said «they can wait for another car, it will be there in 30 minutes, and they have to pay to take them to Plainfield.» No acknowledgment of their screw up, no apologies, zilch. They didn’t give a damn. I felt bad for the driver, he was a good guy and it wasn’t his fault. We squeezed in, again! And prayed no luggage would fly out of the trunk.
NEVER AGAIN!!! This company sucks!!!

Outstanding service! Clean and beautiful limos! Drivers were timely and courteous. Best limo company in Chicagoland area!

Booked a limo through Flag to pick my children and I up from the airport on Thanksgiving day. I called their 800 number upon retrieving our luggage and within minutes our limo was right outside the door waiting. Usually I have to wait outside in the cold for 10 min or so w/​other limo companies, so I must say that was a nice change of pace. The ride was smooth and the limo was clean. The only downside was that the driver dropped us off at the end of my driveway in the rain. We have a slightly longer driveway than most, but it is straight with no curves. This was the only time a driver did not pull up the driveway. If that didn’t happen it would have been a 5-​star experience.

I’ve used this limo company several times and most recently used it this past weekend from ORD to Naperville/​Aurora Area. I called them up and they already had my information from before. I only needed to say when, what airlines and destination and all was set. Quick and Easy.
Once we arrived at ORD, I called the number that was given in the email and we got a nice black car for two people fairly quick. Our driver was friendly as well. It seems like he wanted to make conversation with us. Anyway, the drive was so smooth that we actually fell asleep until he pulled into the driveway.
The cost was $ 60 dollars for 2 people in the black Lincoln Car. The driver said he normally drives a stretch limo but his was in the shop. So I assume that what kind of car/​limo you get is dependent on who is available at the time to pick you up. I’ve had both kinds with them. Also, I don’t ever remember the price being $ 60. They must have increased it either because there’s another passenger or because the gas is so expensive now.
But in the end, I’ll probably continue using them whenever I’m in the Naperville Area.

My father used this company for decades and I’ve been using them for decades for service between ORD/​Naperville.
Always prompt, friendly and reliable. Wonderful service.