David’s Bridal

This was the most disappointing shopping I have ever been involved with in my 65 years. Our salesperson was 25 min late, disappeared for another 15 minutes to help someone else and then brought all the WRONG sizes for undergarments, as well as wedding dresses and we were told to «imagine» what it would look like. My daughter-​in-​law was in tears. Don’t go here, it is an insult to happiness!

If I could give this 0 stars I would. The experience was NOT GLBTQ friendly. My future sister-​in-​law ended up in tears, her experience was so terrible.

Long story short, I had a great experience with the staff at David’s Bridal in Aurora, particularly with Jan and Melissa. These two helped me avert a major crisis and were very obliging to help me in my time of need! They showed me exceptional service and helped me out by even bending the rules a bit to make it work for my needs at the time. Highly recommend working with these two. Thanks Melissa and Jan!

Customer service is slacking. I find that I often have to seek out someone to help me (I’ve spent a lot of time in there over the last few months planning my wedding, altering my wedding dress and shopping for bridesmaid’s/MOB dresses). There is a lot of fine print/​restrictions to certain items that you should pay close attention to before deciding on making a purchase, because they will fight you on a refund. And for goodness sakes, whatever you do, do NOT lose your receipt. Apparently David’s Bridal hasn’t jumped on the bandwagon of electronic records and won’t accept an email version of receipts. I also bought something online (from David’s Bridal website) that didn’t fit and had to pay to ship it back because they wouldn’t take it in the store. That was really mind-​blowing to me, but again, read the fine print.
Unfortunately, they are a cheap, one-​stop shop compared to many of the nicer boutiques in the area, so they don’t have much competition for those of us on a budget, which is why they can get away with less than fabulous service. It’s still frustrating, as shopping for/​finding/​perfecting your wedding dress should be an exhilarating experience.
Thankfully, I won’t need to visit this store again after my wedding is over.

So helpful!!! Came in and they made me feel so welcome and honored my every wish and need. Joann Baumann was so friendly and made my special day even more amazing!

I entered some silly sweepstake where the winner gets a discount dress. What I didn’t know is that when you sign up, David’s Bridal mass sends out your information to TONS of companies who will all start spamming you! I’ve gotten at least 3 emails a day from different companies all saying they got my information from David’s Bridal. Is that even legal? DO NOT SIGN UP FOR ANYTHING WITH DAVID“S BRIDAL or they will send your private information out to spammers everywhere!

A bride’ s dress shopping experience should be wonderful, happy and all about her. Even though I made an appointment, I didn’t get any of that with my David’s Bridal experience. The lady that was assisting me was rushing me through the whole thing. I was describing what I was looking for and she kept grabbing dresses that didn’t even slightly fit in my description. She would disappear when I was trying on dresses. I stood there for 20 minutes waiting for her to return at one point. I felt forgotten all of the time and as if my time wasn’t worth her’s. I ended up not buying a dress that day, and still unsure if I would want to go through that again. Sorry, but your customer service lacks everything. You should put more focus on making people feel good while they are there and less on sending out so many emails about deals.

Great dresses just wish the employees didn’t get upset about bringing a friend in to try a dress on isn’t that part of trying on dresses!!! I know I need an opinion!!! If the employees want to talk about customers they should make sure the customers are not around the corner! I loved a dress there but will not purchase it just on principality!

I was hesitant to even go to David’s Bridal because i was worried I would find a dress I loved that was out of my price range. I was pleasantly surprised. From the moment I walked in, everyone was extremely nice and accommodating. Sarah was absolutely wonderful. She helped me find the perfect dress. They actually made me feel like a bride. I found a gorgeous dress at a great price.

My consultant Melissa was great! I found a beautiful dresses at an amazing price. I recommend this location, it was very busy on a Saturday if you’re not okay with busy go on a weekday!

Sarah and Briana were fantastic! !! Great service, great time great price would recommend to anyone looking for a one stop shop for everything you and your bridal party needs! !

I really wish those who work here were more kind to the people spending money. They treat everyone like we are not able to comprehend the amount of money we will be spending and the time it will take to get a dress. There are great workers there but those in charge just are so aloof and annoyed with customers and it just makes me so sad for them because people won’t go back.

Wow. I have defended this store so many times, as I got my bridesmaid dresses here, vail, etc. I’m wearing my sisters dress that she purchased at Davids Bridal a few years ago. 7 months ago, I brought the dress in and told them that it was purchased here (they even still had my sisters information in the system). I asked them if it was possible to get it steamed before the wedding, and that we were ok with paying any fees. The woman who was working with us said absolutely, and to just bring it in a week or so before the wedding and they’d be happy to take care of it…
… Fast forward to two weeks before my wedding, and I bring it in. They send me to the back, and the seamstress says she can’t do it, because they don’t sell this particular dress anymore. When I told them that the staff had told us we could bring it in, she then got her manager.
The manager, Brianna, is by far the most miserable human being I’ve ever met in a bridal store. Instead of apologizing on behalf of her staff straight up lying to a client, she continues to refuse to steam the dress, because they aren’t allowed to. When I told her we were going to take it somewhere else, she then said she’d steam it for a $ 40 fee. Perfect, that’s totally fine I just need the thing steamed. After I pay the $ 40, she then says that it’ll be an hour, we have to wait in store otherwise there will be another fee of $ 40, and then trots off. Completely condescending, and never once apologizes for her or her staffs mistake.
The only note worthy person on this staff is Lucy, in alterations. She was very honest, and tried everything she could to make it right, even though that’s the job her manager should be doing.
Do NOT waste your time getting anything from this location. The absolute worst customer service I have ever seen. Make your day a happy one, not a stressful one.

Lucy was amazing from start to finish! Excellent customer service and a joy to work with!

I’ve had pretty snooty women help me in other boutiques in the last week so it was a nice surprise to be greated by really nice ladies here at David’s bridal. I didn’t end up buying a dress but Sarah was so helpful and patient. She didn’t pressure me into liking anything and was very professional and sweet. If you make an appointment ask for Sarah.

When I checked in, several different people at the front acted like it was a surprise I was there. Granted I was a little early but it was a little odd.
My experience with my consultant, however, was fabulous. Sarah was WONDERFUL to work with! She apologized when the «favorite» dresses I had marked were out of stock and she helped me find others. She let me look through dresses while she looked for the other ones I wanted to try on. As I tried on each dress, she explained the features of it. She asked me what I liked and what I didn’t. She made me laugh and did everything she could to make me feel comfortable. She was just as excited as I was when I found the dress! I would recommend Sarah to any one looking to go to this shop!

I am an incredibly picky person and had a portfolio of magazine images put together, as well as all my David’s Bridal favorites, in order to find «the perfect dress.» Jessica was so patient with me, and looked through all my pictures and favorites and started bringing me dresses. She had a great sense of humor and knew all the right things to say. She was very professional, but made it seem like I was shopping with a trusted friend, not a sales associate.
Jessica was an expert at making me feel comfortable while she helped me change in and out of dresses, and they had plenty of sizes to try on — every dress I «favorited» on the website were available to see on.
More than anything, I appreciated that Jessica knew what I wanted, but urged me to venture out and try a few of her suggestions as well. I ended up with a dress that looked NOTHING like the thirty images of lace, form-​fitting, mermaid dresses I had in mind, but is so gorgeous. Jessica heard everything I thought was important (classic wedding style, something simple and understated, staying within a pretty low budget — $ 500ish), and seemed to know better than I did about what my wedding dress needed to be.
What was the most important factor to set Jessica apart was that the dress she brought me, the dress I selected, was the cheapest one I tried on the whole day. She was more interested in me finding a dress that made me feel beautiful than making an extra $ 100. I have nothing but amazing things to say about any sales associate that genuinely cares more about my experience than her daily sales numbers.
It helps a lot that I’m exactly a size and will need no alterations (except maybe getting the dress a little shorter as I’m wearing small heels and I’m only 5’4), so I can’t comment on the alterations, but with the customer service I received, I can’t imagine that the alterations or management departments would be any less accommodating than Jessica was.
The store is clean and quiet. I did my dress shopping on a Friday — which another woman, when booking it, recommended to me, as weekends can get pretty hectic there — and had the whole place essentially to my mom and I.
This location is not in a wealthy part of the Denver metro area, so it doesn’t have any of the high-​end dresses. Don’t shop this location if you’re looking for a specific Oleg Cassini, Vera Wang, or Melissa Sweet gown, but I have absolutely zero complaints about my $ 349 David’s Bridal dress — the quality, fabric, and design are all beyond beautiful. No one would ever know my dress cost less than the cake!

Don’t go here. First time I went with my gay bff and we were treating like scum. Second time I went I wasn’t even acknowledged and I was going in there to buy the most expensive dress they even carry. They act all high class or something. This is the walmart of bridal stores, don’t waste your money.

Boy… is this store busy.
The staff is friendly & good at what they do.
I don’t think they have a very vast selection of wedding dresses (it also depends on what you want) but their cocktail & bridesmaid dresses seem to be a plenty.
It would be nice if the woman scheduled as the greeter, host or what have you would be assigned a bathroom monitor schedule as well because the women’s bathroom is gross which could be remedied if an hourly or two hour check-​up was part of the regular duties.
Unfortunately, they cannot do a lot about kids running around unsupervised…

You’ll love David’s Bridal… At least I hope you do, the way I do.
I’m tall and fat, so purchasing clothing is a challenge!
That ladies that helped me were kind, patient, and extremely helpful.
Dress purchased, altered, and ready to go.