Chipotle Mexican Grill

This chipotle is my go to and is probably the best I have been to. They always give you more food than you expect and you are guaranteed a good burrito… However not this time. Some new girl wrapped my burrito as someone was watching her and she failed to completely wrap my burrito. What annoyed me was that the management hadn’t stepped in and told her what to do in this situation.

I haven’t been near to a chipotle in over a year so I was excited to return. It was a bit later in the evening and when I walked in, there was a girl sweeping right by the door. No big deal I walk around her and go up to the counter. I stand there for a bit then the cook in the back yells for her and she comes to prepare my food. First thing: she didn’t wash her hands after sweeping she just put gloves on and went for it. (Ugh). Then they only had white rice and me not being there in so long I forgot there was another option. I sit down and she continues to sweep and asks me how I like it. I question if they only have white rice because I could’ve sworn they had the brown too. And she says oh yeah we just didn’t have any tonight it was kind of weird. Like um… Sure it’s not a big deal and I’m not a complainer but what kind of excuse is that? Lol. I think they were just too lazy to cook more.

I have been to this location a few times before and haven’t thought much of it but after tonight I am not sure I will return. Not only was the line dirty and full of food when the restaurant was completely dead but the staff seem to not be trained well in terms of dealing with and acting around customers. I am not sure if it is the management or the employees but the level of professionalism at this chipotle is far behind other locations I have been to.

Ok, so we love Chipotle in general. However, this is not a good location. When going through the line the grumpy older lady who was prepping the first half of the burritos gave me about a tablespoon of meat. When I requested more, she wanted to charge me for extra meat (which was still less than what would be served at another location). I told the girl at the register and she didn’t charge me for it. I think both the girl at the end of the prep line and the girl at the register knew the older lady was grumpy with everyone and wanted to make up for her shortcomings.
Next, another customer popped over while I was paying and told the girl at the register they were out of forks at the napkin/​condiment self-​serve area. The restaurant’s solution to this was to open the storage area under the forks/​napkins/​condiments etc. and just left it like that for about 15 minutes without restocking the top part.
Finally, the trash was overflowing the whole time we were there. It is cool that they have separate bins for recycle, compost and trash, but if the bags never get changed then pretty much it just ends up in a gigantic pile all mixed together and it is pointless to have separate bins.
I hope this store’s management reads this review because, as I said, we generally love Chipotle, but this seems to be an understaffed, poorly managed, and poorly trained store.

As for me, quality of Chipotle location depends on the quality of wrapper of the burrito. These guys definitely deserve five stars. Absolutely no line, quality wrappers, clean place. Also lots of parking. Will definitely come back again.

I BIT INTO A SCREW IN MY BURRITO at Chipotle Mexican Grill at Southlands Mall last night (July 19, 2015)! I’m not impressed with how they handled the situation. They acted like this is something that happens from time-to-time…the screws come loose on the handles of the bowls the rice gets stirred in. I had to insist that they throw out the batch of rice immediately that they were about to serve to three customers in line! They made me fill out an incident report, but then refused to give me a copy of it stating that was corporate policy. What I wanted was for them to say they would stop using those bowls… instead they gave us two free burrito coupons. I’m highly disappointed! I reported this to Tri-​County Health Department!

Average chipotle, we went during a dinner rush. The food was normal but it seemed the guys working were a bit slow on changing the trash out or something. No real complaints and the people were just trying to burn through the dinner rush as fast as possible so they were very efficient.

Fun enthusiastic service! Great food! Awesome children’s menu. Clean tables and chairs! Quick Food line! 5 star!

Nothing to write home about here. They get the job done and get the job done well. Wouldn’t expect anything less from a chipotle anywhere. I love the app to order because anytime you can make «fast food» faster, but keep the quality, why not?

Who doesn’t like Chipotle… I mean com’on!
I really like this location. Everyone working always seems like they’re in a good mood… and my burrito is always extra tasty. Seems like they keep it pretty clean too.

Usually a big fan of Chipotle but not a fan of this location and won’t be returning This was my first experience at the Southlands location. We went for a fund raiser my daughters school was having. Half of the money spent went to the school. Problem number 1-​have never had an issue with a Chipotle employee screwing up an order. Should be impossible in the way the restaurant is set up, right? Worng! Ordered a kids cheese quesidilla and 2 burritos. They ended up giving my kids meal to someone else and only started 1 burritto. Really messed up the line as the people behind me were getting their orders complete before mine was even started. They finally figured it out and we paid. Sat down and they left the guac out of my chips and guac order. OK… mistakes happen. Not a huge deal but here is the reason for 1 star.
Because of all the confusion with the order I forgot to tell them we were there for the fund raiser and half of the $ 26 we spent for burritos should go to the school. I went back up 5 minutes later, receipt in hand, and explained I forgot to tell them with were with the school fund raiser. Can the school get credit for what we spent? The cashier said «No, it was too late». I didnt make a big deal out of it but you hav to be kidding me. There was now way this restaurant could make the school right? We made the same error at a Chick Fila fund raiser last year. Took the receipt to the cashier. She said no problem and took down the info. Chipotle might want to take lessons from Chick Fila on customer service.
No big deal. I will drive the extra 5 mintues and visit the Chipotle on Smokey Hill and Himilaya. BTW-​I once had to wait 2 minutes for Smokey Hill and Himilaya to opent he doors for lunch and the mgr gave me my lunch for free. Hey SOUTHLANDS-​figure it out. Cusotmer service gets you customers for life!

Always come to THIS Chipotle after I get out of nursing school! Everyone is friendly and ready to take your order. They are always making sure their food is fresh! Thanks everyone – your great!!!

I ordered a burrito online to pick up and was quite disappointed. 5 pieces of chicken total (in the WHOLE burrito) and very little of anything else but rice — lots and lots of rice. I’ve always gone in and ordered but thought I’d try ordering online instead and apparently if you’re not there to watch them put the food in the burrito, they’ll make it however they want.

This location has particularly slow albeit super friendly service, which accounts for an ever-​crowded bustling line of folks, especially during peak meal times. Slowness aside, I can appreciate the wrapper’s congenial personalities and the addition of sofritos (tofu) here. Not that I would ever order that, but it’s cool to see that vegetarians have more options now.
For such a busy location, you’d think that there would be an expanded seating area, but there isn’t. Ho hum. Oh, well. Try to come with other people and have them scout out seats while you take their order (s) in line.

Hands down worst Chipotle experience to date. Maybe that’s why this simple burrito order to go really stands out as the worst experience since I’ve always received outstanding, friendly customer service at almost any Chipotle franchise. I mention that Chipotle is indeed a franchise because today it was clear that not all locations treat their customers the same.
I ordered the chicken burrito to go. The employee at the front asked me once what I’d like to order. I say «chicken burrito to go please.» Next question we all know they ask, «what kind of rice? beans?» My response, «white rice, black beans please.» She steams presses the tortilla, then asks, «what kind of rice?» I reply white rice a second time. She asks,“what kind of beans?” I say again,“black beans.” Chipotle is usually a pretty loud place where you may have to speak over the din of the restaurant, but it was fairly empty, maybe only half full and my wife were the only ones in line. So either she can’t understand plain English she should be proficient at knowing the answers to her questions, has a short term memory loss problem, or was just lonely and didn’t know how else to strike up a conversation with a customer other than having them repeat themselves.
Tortilla with rice and beans now moves onto the next award winning burrito maker. She adds in a subjectively and very arguable marginally satisfactory measure of chicken onto the tortilla. At this point, I am unwilling to make note of this because it’s so subjective how much meat they give you I didn’t think it worth it to argue.

I always forget this Chipotle is here in Southlands. It is in the shops across from the Sam’s/Walmart intersection.
Nice seating area. Light and bright. They keep all their food fresh and the staff is friendly. A good location!

Welcomed when I come inside, check!
Quick service, check!
Correct order, check!
That is what I expect when I come to a Chipotle and that is what I got! I wouldn’t expect anything less.
Good job!
Oh yeah… YUM!

This is a great location. The people that work there are always friendly, and I’ve never had to wait very long, in and out very quickly for to-​go orders. They’re great about having my online orders ready when I come in too. And of course, great good! :)

Excellent service!
I am a sucker for a well run, customer focused establishment.
5 stars!

What can I say it’s a Chipotle! Actually this is a really decent location, the staff is always friendly and the food is always fresh.