My elderly grandmother took her SUV simply to have it aligned. She had her vehicle in by opening, at an appointment that she had for two weeks prior. The staff quoted a 2 hour wait time, my husband had to call on my grandmother’s behalf SEVEN hours later! I understand busy businesses but this is Aurora, MO and over seven hours for an alignment is ridiculous. What this boils down to is shady customer service, taking advantage of the elderly, and laziness.