Starbucks

Had a grande black coffee. Now I appreciate the lady giving me as much coffee as she can fit in the cup but liquid actually up over the lip where the lid is sealing it ! That is completely a different experience. Coffee all over me, all over the inside of the car. I drank as much as I could at the temp then took the lid off. It was still up to the top of the cup. Luckily I had knapkins with me

Nice location. But what were they thinking with this tiny little parking lot, good luck finding a parking spot.

Nice Starbucks & I stop here all the time! The trash cans are always overflowing… No one must like trash duty.

I love my starbucks and was disappointed when my java chip didn’t turn out as sweet as expected. I was also disappointed in the wait as all drive through orders take priority and put the inside orders to the end. When I politely asked for my drink to be remade, the lady that appeared to be in charge, argued with me and told me that it was made right even though she wasn’t the one who made it. She eventually agreed to tell the guy to remake it but told me 8 other drinks were in front of me. Some starbucks excel some do not. this one def did not.

The drive thru to this location requires you to enter their competitors property and go through a hotel carport. Ordering my drink did not take long, but they spent a long time getting it to me after I paid. There was not a line inside or many seated customers, so it was odd I had to wait. The drink I ordered was simple: Tall Iced Coffee, no cream, no sugar. The drink itself turned out to be fine, but if you are expecting quick service at this location you are going to be disappointed.

I love Starbucks, and some Starbucks just do it better than others! My personal favorites are the one in the mall, and the one by Mullins crossing. The Washington road one is okay, but I always have my frap double blended, and when I receive my coffee, there is always still ice chunks in it and it’s frustrating! I get it double blended for a reason, I can’t stand ice in anything! Other than that, it’s the closest one to the house, so it will have to do! Maybe if I ask for it «triple blended» my ice chunks won’t be in there… Lol!

Of all the Starbucks in the area, this is probably the one to avoid if you have a choice. On the plus side, it is open until 11 on weekdays but the seating area is relatively small so it fills up pretty quick. Wifi is hit or miss here… depending on the day it can be pretty quick or awful enough that you have to leech Dunkin’ Donuts’ wifi from next door.
I’ve never had a problem with the drive through but ordering inside the store is always an adventure. The staff here are generally curt if not downright rude, usually more interested in carrying on their own conversations than actually providing decent customer service. On my last visit, the stocky redhead with short hair (don’t remember her name) lied to my face telling me they were «out of iced coffee for the evening» (at 6:30PM) and then proceeded to serve «iced coffee» to the next 3 people who walked in. I don’t know if it was laziness (I guess it takes significantly more effort to put ice in a cup and add coffee rather than just pulling the lever for hot coffee) or ineptitude, but it simply is not acceptable.
Long story short, get your Starbucks fix somewhere else. If you can’t, this one will do.

Every time I visit this Starbucks I am greeted warmly and the service is fast (I don’t use the drive thru and I typically go during non-​peak coffee hours). During my most recent visit I asked if there was a lower calorie version of the vanilla frappachino and the barista recommended a fabulous drink (it was like a skinny vanilla latte frappachino). I was very grateful that she understood what I was hoping to get. Great customer service.

I have a love/​hate relationship with Starbucks. I happily drive up every other day looking forward to a holiday drink or fun frappucino, then they screw up the milk selection and I’m curled up in a ball cursing their name. I swear off Starbucks for a month and then some ridiculous promotion pops up on my radar and just when I thought I was out… they pull me back in.
I have really fast consistent service for the most part and up until now, this has been my favorite Starbucks. Then I encounter someone that had to be new, bottom of her training class and not sure if she wanted to be there in the first place. I won’t release her name ’cause that would be a vicious thing to do but I privately double check her order taking now because of the last two encounters we’ve had.
The first time, she took the order down incorrectly off a screen I showed her from the Starbucks website itself. I walked to the end of the line and waited patiently to show her the drink order was incorrect. I chalked it up to human error and went about my business.
The next day, I planned on using up a bonus reward for a sandwich and latte and I don’t know about everyone else, but I get thrilled when I can use a reward for something substantial like food! I’m bummed they took away soy milk for free for Gold card members but the addition of food for benefits kind of made a teeny tiny better. Funny thing was, this girl tells me I can’t use a reward for food anymore. I didn’t get that memo but I didn’t want the line to get longer than it was and she’s the employee so I believed her and asked if I could keep my reward and pay for it like normal. Her response was, «no, it already took your reward so here’s your receipt.» This was the second irregularity in my transaction so again, I stepped into line to speak to someone else and it turns out that:
1. Yes, you can use a bonus star reward for food still and not only drinks
2. And yes, if you want to pay for your transaction with your card and not a bonus reward you can.
These basic rules are missed on just one member of the staff here and I bet I’m not the only one that’s had a bad experience due to incompetency.
⁶⁵⁄₂₀₁₄

Went inside to order because outside line was long. Waited about 7 minutes for my coffee. Should’ve stayed in the car line.

Painfully slow drive thru. I sat in the drive thru for over 20 minutes with only. about 6 cars in front of me.

It is hard to give a 3 star review for a Starbucks location, but this place always suffers from less than optimal employees. Not sure if it is local management or just a hard location to staff. I would guess the former due to this being in a well populated area. Hope they can turn this around.

I really like this Starbucks. It’s on my way into work, and the staff is always fast, courteous, and super friendly. The only negative comment that I can make about this location, is it’s very difficult to get in at times because the Dunkin’ Donuts next door.

Bad location. Long lines at peak times makes service slow and sloppy. Re-​entry to Washington Rd. Is difficult at best. Coffee is coffee. These guys make the bean to be like coke, and I don’t mean the soda or pop, I mean the leaf. Nice we finally have our first, and since then a few more. But really folks $ 5 for a small cup? I can buy a jar of instant and have coffee a month.

I like this Starbucks location because it is off the I-​20 freeway and on my way home from work. I usually go through the drive-​thru and so far I have had good service.
They’re pretty quick to get your order completed and the wait time is about 5 minutes. They are located right next to Dunkin’ Donuts and in front of the motel.
Whenever I need my Starbucks fix, I come here.

Not a bad place, right off Exit 199 on I-​20, on Washington Road. It’s tucked away yet on the street. there is a tight turn for the drive through and the exit but quite doable.
The staff are pleasant enough, friendly and talkative, and get you back on the road quickly.

If I’m heading to Starbucks, this is the location I make a point of visiting. The staff is friendly and personable. They always remember a face, and go out of their way. One morning I had to wait a little longer for my breakfast wrap because of a microwave issue. I never complained, but they kept apologizing and then gave me the wrap for free!
I’m a loyal customer!

The baristas on second shift are hysterical! Great service with a smile. For some reason, I can’t say the same for some of the pretentious customers here. A lot of them need to be punched in the face.

This location has decent internet speed for a Starbucks, but the location does get pretty busy, so the store can get pretty noisy and it can be hard to find a table. So, if your looking for a study place, this may not be the best location. The store does have nice comfy seating if you’re just looking for a place to hang out and chat with friends. Overall, this Starbucks is pretty decent mainly for the good internet speed.

I used to come here frequently to meet with some friends. This location is great because it’s usually open late (till midnight) even on Sundays. There is also a drive-​thru and this location is right of the I-​20– exit! This Starbucks is one of the most convenient ones to get to in the Augusta area.
The staff here are nice. There are some couches and tables for seating.